Returns & Exchanges
Due to increased volume, and reduced shifts in our warehouse, it may take longer than usual for us to process your return. We are working safely and diligently on processing your return as soon as possible.
The following policy is for US orders only. For our international return/exchange policies please click here.
If you're not absolutely delighted with an EILEEN FISHER purchase, we make it easy for you to return it for free (no additional postage or insurance required).
We accept unworn merchandise with the receipt and original tags attached within 30 days of purchase. Refunds will be issued in the same tender as the purchase. Please note, processing of online returns may take up to five business days. Depending on your credit card company, the credit should appear on your statement within two billing cycles.
For purchases made with a gift card, refunds will be issued in the form of a new gift card. Gift receipt returns will receive a gift card as form of refund.
For merchandise returned 30 days after the invoice date, a credit will be issued in the form of an EILEEN FISHER gift card.
Your return should include the completed return form. If you do not have the packing slip, provide the following information with your return: name, address, email address, phone number and order number, if available.
Please note, rewards points may take 30 days to appear in your account.
Please use the return label included with your order or click here
to create or print your free return label.
Please attach the return label to your package and drop it off anywhere the US mail picks up. For your records, please record the USPS tracking number found on your shipping label. This number will allow you to track the progress of your return within the USPS network.
If you do not wish to use the free return label, please be sure to ship the package with a carrier that can provide tracking and insurance. EILEEN FISHER cannot replace packages lost during return shipment if proof of tracking is not available.
Please send returns to:
45A Enterprise Avenue
Secaucus, NJ 07094
Please note, our Renew stores and Company Stores are unable to accept retail or online returns or exchanges.
If your merchandise was damaged in transit, save the original packaging and contact our Customer Service Department before returning. The Customer Service Team may be reached by telephone at 1.800.445.1603 Monday, Wednesday and Friday 10am-6pm ET, Tuesday and Thursday 10am-7pm ET, and Saturday 10am-4pm ET (excluding US holidays), via email at firstname.lastname@example.org or through Live Chat by clicking the “Live Chat” bubble when visible.
You may also return items to EILEEN FISHER retail stores located in the US. Please visit our Store Locator page or call 1.800.445.1603. Refunds will be issued in the same tender as the purchase. Please note, at this time we are unable to accept online returns in EILEEN FISHER retail stores outside the United States. For information on international returns please visit our International Order Information page.
Within 30 days with receipt, we offer exchange or refund for purchase price for items in perfect condition. Without receipt, an exchange or store credit will be issued at current price.
No cash refunds. Cash purchases refunded as check. All other refunds will be issued in the same tender as the purchase. Gift receipt returns are for exchange or store credit only.
One time price adjustments on full-price items within 14 days of purchase.
Workshop fees, Renew items, yarn, fabric, one-of-a-kind Artist in Residence pieces, and hemmed pieces are final sale.
US stores are unable to return or exchange goods purchased outside the US. Canada stores are unable to return or exchange goods purchased outside their country or online.
We will make every effort to accommodate an exchange request. However, our ability to process is based on product availability, which is not always guaranteed. An exchange is processed like a return and reissued as a new order. You’ll receive a credit for the items you’re sending back and a separate charge for the exchange order placed.
To process your new order, please contact our Customer Service Team by calling 1.800.445.1603 Monday, Wednesday and Friday 10am-6pm ET; Tuesday and Thursday 10am-7pm ET; Saturday 10am-4pm ET (excluding US holidays).
We are pleased to offer our customers a one-time price adjustment on the first markdown of full-price merchandise within 14 days of the original order date.