Returns & Exchanges
The following policy is for US orders only. For our international return/exchange policies please click here.
If you're not absolutely delighted with an EILEEN FISHER purchase, we make it easy for you to return it for free (no additional postage or insurance required).
To start your online return within 30 day return policy, please CLICK HERE.
We accept unworn merchandise with the receipt and original tags attached within 30 days of purchase. Refunds will be issued in the same tender as the purchase. Please note, processing of online returns may take up to five business days. Depending on your credit card company, the credit should appear on your statement within two billing cycles.
For purchases made with a gift card, refunds will be issued in the form of a new gift card. Gift receipt returns will receive a gift card as form of refund.
Your return should include the completed returns form. If you do not have the packing slip, provide the following information with your return: name, address, email address, phone number and order number, if available.
Please note, rewards points may take 30 days to appear in your account.
For merchandise returned 30 days after the invoice date, a credit will be issued in the form of an EILEEN FISHER gift card. Returns made past 30 days are not eligible for a pre-paid label and you will be responsible to pay any shipping costs associated to return merchandise to EILEEN FISHER. Please be sure to ship the package with a carrier that can provide tracking and insurance. EILEEN FISHER cannot replace packages lost during return shipment if proof of tracking is not available.
Please send returns to:
EILEEN FISHER
45A Enterprise Avenue
Secaucus, NJ 07094
Please note, our Renew stores and Company Stores are unable to accept retail or online returns or exchanges.
If your merchandise was damaged in transit, save the original packaging and contact our Customer Service Department before returning. The Customer Service Team may be reached by telephone at 1.800.445.1603 Monday through Friday 10am-6pm ET and Saturday 10am-1pm ET (excluding US holidays), via email at experience@eileenfisher.com or through Live Chat by clicking the “Live Chat” bubble when visible.
You may also return items to EILEEN FISHER retail stores located in the US. Please visit our Store Locator page or call 1.800.445.1603. Refunds will be issued in the same tender as the purchase. Please note, at this time we are unable to accept online returns in EILEEN FISHER retail stores outside the United States. For information on international returns please visit our International Order Information page.
We accept returns of items in perfect condition within 30 days of purchase. With a receipt, we offer a refund or exchange for the purchase price. Without a receipt, we offer an exchange or a store credit for the current price.
Refunds for cash purchases will be issued in a check. All other refunds will be issued in the same tender as the purchase. Gift receipt returns are for exchange or store credit only.
We offer one-time price adjustments on full-price items within 14 days of purchase. Company and Renew Stores do not offer price adjustments.
Renew, yarn, fabric, fees and Renew Store purchases are final sale.
Returns and exchanges must be made in the same country and store category of original purchase: EILEEN FISHER Store or Company Store.
Online purchases cannot be returned at EILEEN FISHER Company or Renew Stores.
We will make every effort to accommodate an exchange request. However, our ability to process is based on product availability, which is not always guaranteed. An exchange is processed like a return and reissued as a new order. You’ll receive a credit for the items you’re sending back and a separate charge for the exchange order placed.
To process your new order, please contact our Customer Service Team by calling 1.800.445.1603 Monday through Friday 10am-6pm ET; Saturday 10am-1pm ET (excluding US holidays).
We are pleased to offer our customers a one-time price adjustment on the first markdown of full-price merchandise within 14 days of the original order date.