Returns & Exchanges
The following policy is for US orders only. For our international return/exchange policies please click here. Shoppers in Canada are eligible for a full refund of duties and taxes upon return.
If you're not absolutely delighted with an EILEEN FISHER purchase, we make it easy for you to return it for free (no additional postage or insurance required). Most merchandise may be returned within 30 days of purchase, wherever you shop with us.
To start your online return within the 30 day return policy, please CLICK HERE.
Purchases at an EILEEN FISHER Renew Store, and any item marked Final Sale, are not eligible for return or exchange.
Gift purchases should be returned to the channel where they were purchased, with a gift receipt or the order number. Refunds will be issued to a gift card.
Items marked Final Sale are not eligible for return or exchange.
RETURNS AT A GLANCE
Proof of purchase is required for every return — your receipt, e-receipt, order confirmation, or gift receipt.
| WHERE YOU PURCHASED | RETURN WINDOW | WHERE TO RETURN | REFUND |
| eileenfisher.com | 30 days | Free by mail with a prepaid label, or at any EILEEN FISHER Store in the US CLICK HERE to start your return | Original form of payment |
| EILEEN FISHER Stores | 30 days | Any EILEEN FISHER Store in the country where you purchased | Original form of payment
Cash refunded by mailed check or gift card |
| EILEEN FISHER Company Store | 30 days | Any EILEEN FISHER Company Store | Original form of payment
Cash refunded by mailed check or gift card |
| eileenfisherrenew.com | 30 days | By mail through the Renew returns link · $10 return shipping fee | Original form of payment |
| EILEEN FISHER Renew Store | FINAL SALE | Not eligible for returns or exchanges | — |
| Retail Partner | Retail Partner’s Return Policy | Retail Partner you purchased from | Per that retailer |
OUR RETURN POLICY
This policy applies to online and in store purchases.
We accept unworn merchandise with the original tags attached within 30 days of purchase. Refunds will be issued in the same tender as the purchase. Please note, processing of online returns may take up to five business days. Depending on your credit card company, the credit should appear on your statement within two billing cycles.
For purchases made with a gift card, refunds will be issued in the form of a new gift card. Gift receipt returns will receive a gift card as form of refund.
Please note, our Renew stores and Company Stores are unable to accept retail or online returns or exchanges.
Gifts
A gift may be returned to the channel where it was purchased, with proof of purchase such as a gift receipt or the order number. Your refund will issued to a gift card.
Alaska, Hawaii, Puerto Rico, Guam & APO/FPO
Returns are free from these locations. Start your return at our returns link, or contact Customer Service and we will email your prepaid return label to you. These returns travel by USPS Standard service only — expedited shipping and tracking are not available — so please allow extra time in transit.
REFUNDS
Refunds are issued to the original form of payment.
- Purchases paid with a gift card are refunded to a gift card.
- Purchases paid in cash are refunded by check, mailed to you, or to a gift card.
- Gift returns are refunded to a gift card.
Returns made in store are refunded at the time of return. Online returns are processed within five business days of receipt; depending on your card issuer, the credit may take up to two billing cycles to appear on your statement. EILEEN FISHER Renew online returns follow a longer timeline — see EILEEN FISHER Renew.
If your merchandise was damaged in transit, save the original packaging and contact our Customer Service Department before returning. The Customer Service Team may be reached by telephone at 1.800.445.1603 Monday through Friday 10am-6pm ET (we are closed Saturday and Sunday, excluding U.S. Holidays), via email at experience@eileenfisher.com or through Live Chat by clicking the “Live Chat” bubble when visible.
You may also return items to EILEEN FISHER retail stores located in the US. Please visit our Store Locator page or call 1.800.445.1603. Refunds will be issued in the same tender as the purchase. Please note, at this time we are unable to accept online returns in EILEEN FISHER retail stores outside the United States. For information on international returns please visit our International Order Information page.
We will make every effort to accommodate an exchange request. However, our ability to process is based on product availability, which is not always guaranteed. An exchange is processed like a return and reissued as a new order. You’ll receive a credit for the items you’re sending back and a separate charge for the exchange order placed.
To process your new order, please contact our Customer Service Team by calling 1.800.445.1603 Monday through Friday 10am-6pm ET (we are closed Saturday and Sunday, excluding U.S. Holidays).
We are pleased to offer our customers a one-time price adjustment on the first markdown of full-price merchandise within 14 days of the original order date.