Last updated January 23, 2020
What Information We Collect and How We Collect It
We collect, store, and use information that you provide directly to us and information we acquire in other ways, as discussed below. Some of this information is Personal Information.
Information We Acquire From You Directly
We acquire information from you when you (a) provide information via any of the EILEEN FISHER Websites, (b) interact with any EILEEN FISHER checkouts, (c) participate in any EILEEN FISHER questionnaires, panels, contests, or sweepstakes, (d) communicate or interact with EILEEN FISHER customer service or (e) engage in any other electronic with EILEEN FISHER. Through these channels, you might provide us with information about you, information about the recipient of any merchandise you are ordering and/or having shipped, including, in either case, names, email addresses, postal addresses, phone numbers, genders, birthdays, marketing preferences, personal interests, credit card information, and other financial information. We also acquire other information about you when you interact with the EILEEN FISHER Websites and certain of its features, including accounts, checkouts, questionnaires, contests, sweepstakes and social media features.
Information We Acquire in Other Ways
We, or our third party partners, may collect information through log files. This may include city and country location, IP address, browser type, device information, a unique identifier from your browser or device, and details of your usage such as your preferences (such as social media “pins”, “likes” and “dislikes”). We may also acquire information about you from third parties and publicly available information. Using this information helps us fulfill your orders, keep records, and provide products and services that may be of interest to you.
Technologies Used at EILEEN FISHER
A cookie is a simple file that is stored on your device by a website’s server. When you interact with EILEEN FISHER cookies and other similar technologies may be used for storing information, and accessing information stored on your device.
These cookies and other similar technologies may include first party cookies (i.e., those placed by the website being visited) and third party cookies (i.e., those placed by a website other than the one being visited), Local Shared Objects (commonly referred to as “LSOs,” "Flash Cookies", or “HTML 5 Cookies”) and tracking pixels (including clear gifs). Cookies can either expire at the end of a session ("Session Cookies") or be persistent and last through multiple sessions ("Persistent Cookies"). Session Cookies can be helpful for remembering items you put in your shopping cart as you browse a website, or for security reasons. Persistent Cookies are stored on your device in between sessions, which allows for your preferences or actions to be remembered and used on a website or across different websites. Persistent Cookies may be helpful in remembering your preferences and choices when using a website or to ensure advertising messages are more relevant to you.
Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. The "Help” function within your browser may tell you how to do this. Alternatively, you can visit www.allaboutcookies.org, which gives comprehensive information on how to disable cookies on a wide variety of desktop browsers.
Third Party Cookies:
We partner with advertising companies to place our advertising on other websites on the Internet. These companies may use third party cookies which allow them to develop personalized advertising so that it relates to information that may be of interest to you.
This is an electronic file on a web page that allows us to count and recognize users who have visited that page. Among other things, a web beacon can be used in HTML-formatted email to determine responses to our communications and measure their effectiveness - for instance, if you get an email from us and click on a link in that email to go to our website. You can generally avoid web beacons in email by turning off HTML display and displaying only the text portion of your email.
Geo-location refers to technologies that permit us to determine your devices location. We may ask you to manually provide precise location information on our website, or to enable your mobile device to send us precise location information. We may also automatically use information from your web browser or computer to determine general location information, such as the city in which you live.
How We Use the Information We Collect
By electing to enter into a contract with us for the purchase of goods, you allow us to use and retain your information as needed to provide you services, fulfill your order, administer and operate our loyalty program, comply with our legal obligations, and resolve disputes.
These are also legitimate business reasons for the use and processing of your personal information. For example, we analyze transactional data for statistics that may contribute to the enhancement of our services. Another example would be if you place an order with us through one of our merchant suppliers, our merchant supplier may contact you if there is an issue with the order.
How We Share and Disclose Personal Information
Marketplaces and Partners Involved in Your Transaction:
Depending on how you interact with us, you may make purchases that involve third parties. For example, you may make a purchase that involves a third-party website or marketplace. In such situation, you may initially view products on an EILEEN FISHER website and are then directed to a third party website for purchase, and EILEEN FISHER facilitates the order. If this is the case, it may be clear to you that a third party is involved in your transaction. In these scenarios we may share your personal information with that third party.
We may provide your personal information to certain service providers, in connection with the fulfillment of your purchase or the improvement of our products and services. These service providers may include delivery agents, email providers, customer support providers, customs brokers, technical support, international revenue authorities, and fraud management parties.
Third Party Marketing Features:
If you opt-in as described in the Section “Marketing, Promotional and Other Information", we may supply your personal information to third parties. If you use third party items that interact with the EILEEN FISHER websites, including social media features, blogs, or other applications or items, we may supply your personal information to those third parties.
We will disclose your personal information as required by law, when we believe that disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, legal process, or to enforce our Terms & Conditions and other agreements.
In the event EILEEN FISHER goes through a business transition, such as a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of EILEEN FISHER’s business, assets, or stock (including in connection with any bankruptcy or similar proceedings) with or acquisition by another company, your personal information will likely be among the assets transferred.
We may share your information in other ways that you specifically consent to.
We may disclose your Personal Information: (i) when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities that may be causing injury to you, EILEEN FISHER, or others; (ii) when we believe that applicable law, legal process, or regulation requires it; or (iii) to investigate, prevent, or take action regarding suspected illegal activities or fraud. In some circumstances we may be required to provide your personal information to a law enforcement agency and prohibited from providing you notice of that event.
We may also share aggregate information with our merchant partners, PR agencies, advertising agencies, and other third parties. By aggregate information we mean information from multiple users that is not personal information.
Securing and Retention of Personal Information:
We take the security of your data very seriously. We take reasonable and appropriate measures to protect your data by using a variety of generally accepted standards, technologies, and processes. Please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure and no one can guarantee absolute security.
The security of your password is vital to the security of your data. We recommend that you do not share, reuse, or store any of your passwords with anyone else.
We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you have questions regarding how long a specific type of information is retained, please contact us using the information below.
Marketing, Promotional and Other Information
In certain cases, when interacting with EILEEN FISHER, you may be provided with a choice to opt-in or opt-out of receiving marketing and promotional information. In other non-marketing cases, you may not be presented this choice. If you, at any time, choose to opt-out of receiving such information, we will abide by that preference. Furthermore, at any time you may send us an email at firstname.lastname@example.org to opt out. You may also follow the unsubscribe instructions contained in the marketing communications you receive from EILEEN FISHER. In certain cases, we may give you the option to opt-in to receive marketing, promotional or other information from one of our partners or other third party. If you chose to opt-in for that, we will provide your personal information to that third party.
No matter what your marketing preferences are, we may contact you to acknowledge, confirm, or fulfill any order that you place or for other legitimate business reasons.
Links to Other Websites
Your Rights and Choices
Some individuals, including California residents, have rights to request certain things of us regarding their personal Personal informationInformation. If you would like to make a request to EILEEN FISHER regarding the personal Personal information Information about you held by EILEEN FISHER, you may email us at email@example.com . We will respond to your requests regarding your personal information within 30 days. Your rights may include the following:
•Right to access Personal Information: you may be entitled to receive the specific pieces of your Personal Information we have collected in the 12 months preceding your request.
•Right to data portability: you may be entitled to receive a copy of your electronic Personal Information in a format that is ready to use.
•Right to know. you may be entitled to receive information regarding the categories of Personal Information we collected, the sources from which we collected Personal Information, the purposes for which we collected and shared Personal Information, the categories of Personal Information that we sold and the categories of third parties to whom the Personal Information was sold, and the categories of Personal Information that we disclosed for a business purpose in the 12 months preceding your request.
•Right to deletion: you may be entitled to request that we delete the Personal Information that we have collected from you and we will use commercially reasonable efforts to honor your request, in compliance with applicable laws. Please note, however, that we may need to keep such information, such as for our legitimate business purposes or as required to comply with applicable law.
•Right to opt-out of certain sharing with third parties: you may be entitled to direct us to stop disclosing your Personal Information to third parties for valuable consideration. What is covered as a “sale” under California law is not yet clear, but we currently do not “sell” your information as we understand it.
You may choose to exercise any of these rights without fear of being denied goods or services. We may, however, not be able to provide all services or forms of transactions without using your Personal Information.
Transfer of Data Cross Border
EILEEN FISHER adheres to applicable laws and regulations regarding your personal information moving across geographical and jurisdictional borders.
Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above (see How We Use The Information We Collect), which may be situated (and may be processed by staff operating) in places other than your home jurisdiction, the U.S. and/or the European Economic Area (EEA). The countries concerned may not have similar data protection laws to your home jurisdiction, the US and the EEA. Where we transfer your information we will take all reasonable steps to ensure that your privacy continues to be protected. By submitting information via the EILEEN FISHER website, you agree to this storing, processing, and transfer.
California Privacy Rights:
Residents of the State of California have the right to request from companies conducting business in California a list of all third-parties to which the company has disclosed certain personally identifiable information as defined under California law during the preceding year for third-party direct marketing purposes.
Google API Services User Data Policy:
EILEEN FISHER does not provide products and services to children, or knowingly collect or solicit information from children under the age of 16. If you are a parent or guardian of a child under the age of 16 and believe he or she has disclosed personally information to us, please contact us at firstname.lastname@example.org.
Contact EILEEN FISHER
Attn: Vice President of Technology
EILEEN FISHER, Inc.
2 Bridge Street, Suite 230
Irvington, New York 10533
If we need, or are required, to contact you concerning any event that involves your information, we may do so by email, telephone, or mail.