FAQ
No, but if you do, you can store your billing address and multiple shipping addresses, join our mailing list, check your order status and create a wish list that you can share with friends. And we can contact you if there's a problem with your order. It's quick and easy to create your account.
If you wish to cancel your order after it has been submitted, there is a 45-minute window in which you may do so. Guest Users can cancel their order within the 45-minute period by clicking HELP at the bottom of the website and selecting the Check Order tab. In the Check Order window, enter your order number, email address and billing zip code. Once your order page appears you can click the Cancel Order button. You will receive a cancellation email confirmation.
If you're not absolutely delighted with an EILEEN FISHER purchase, we make it easy for you to return it for free (no additional postage or insurance required).
We accept unworn merchandise with the receipt and original tags attached within 30 days of purchase. Refunds will be issued in the same tender as the purchase. Please note, processing of online returns may take up to five business days. Depending on your credit card company, the credit should appear on your statement within two billing cycles.
For purchases made with a gift card, refunds will be issued in the form of a new gift card. Gift receipt returns will receive a gift card as form of refund. For merchandise returned 30 days after the invoice date, a credit will be issued in the form of an EILEEN FISHER gift card.
Your return should include the completed returns form. If you do not have the packing slip, provide the following information with your return: name, address, email address, phone number and order number, if available.
Please note, rewards points may take 30 days to appear in your account.
Please use the return label included with your order or click here
to create or print your free return label. Please attach the return label to your package and drop it off anywhere the US mail picks up. For your records, please record the USPS tracking number found on your shipping label. This number will allow you to track the progress of your return within the USPS network.
If you do not wish to use the free return label, please be sure to ship the package with a carrier that can provide tracking and insurance. EILEEN FISHER cannot replace packages lost during return shipment if proof of tracking is not available.
Please send returns to:
EILEEN FISHER
45A Enterprise Avenue
Secaucus, NJ 07094
Please note, our Renew stores and Company Stores are unable to accept retail or online returns or exchanges.
If you are located in the US and would like to have an order shipped to an international recipient, you can do so by shopping eileenfisher.com and using the Borderfree Global Checkout. Please be sure to visit the international section of our website and select the country you will be shipping to in order to shop items available for delivery to that particular country. We now ship to over 100 countries.
Unfortunately, shipping information cannot be changed once you submit your order. Because of our commitment to processing orders quickly, we are unable to make modifications once an order begins the fulfillment process. We apologize for any inconvenience this may cause, and hope that in most of cases, our faster processing times will work to your advantage. If you have any additional questions about shipping your order, please contact our Customer Service Team.
If you wish to cancel your order after it has been submitted, there is a 45-minute window in which you may do so. As a Registered Customer, you can cancel your order within 45-minutes on your My Account page or via the HELP/Check Order tab on the website. Guest Users can cancel their order within the 45-minute period using the HELP/Check Orders tab. In the Check Order window, enter your order number, email address and billing zip code. Once your order page appears you can click the Cancel Order button. You will receive a cancellation email confirmation.
When an item is returned to us, we process a refund for that item. If you wish to exchange it for a new item, we will create a separate billing transaction to charge you for the new item. If you have additional questions about your return, please contact our Customer Service Team.
APO/FPO addresses and US rural territories orders are shipped via USPS and may take approximately 5 to 12 business days.
Not all items can be shipped to a post office box. We recommend entering a physical address on your order in the “Shipping Address” fields at checkout.
All shipments to Alaska, Hawaii, Puerto Rico and Guam are shipped Standard Shipping via USPS. We do not offer expedited delivery to these locations. In-stock items will arrive 4-8 business days after your order is processed. Orders received by 1pm ET will be processed the same day. Orders received after 1pm ET will be processed and shipped the following business day.
Business days are Monday-Friday, excluding federal holidays within the United States.
We are pleased to offer our customers a one-time price adjustment on the first markdown of full-priced merchandise, within 14 days of the original order date. We are not able to offer price adjustments for subsequent markdowns of merchandise.
We are unable to offer price adjustments on international orders.
At the time you submit your order, an authorization is placed on your credit card. Your card will be charged the full amount when the items in your order are processed and actually shipped to you.
The main difference is that most credit card companies charge a customer's account when items are processed, which, in our case, is the time the items are shipped. In contrast, most bank debit cards reserve funds at the time of the original transaction, making it appear as if payment has been collected. If an item is not available for shipment, the authorization to your debit card will be released. Depending on your bank, it can take 3 to 5 business days to return funds to your account.
We are required to charge sales tax on orders shipped to states in which EILEEN FISHER has operations or where required by state law. For detailed assistance, please contact a member of our Customer Service Team.
There are several advantages to creating an EILEEN FISHER account:
- You will have the option to store information such as billing and shipping addresses for a faster checkout.
- You will be able to track orders and review order history.
- You can enroll in the EILEEN FISHER Rewards program in your My Account communication preferences, which allows you to earn points every time you make a purchase.
- Please note, Rewards points may take 24 hours to appear in your account.
The EILEEN FISHER Rewards program does not apply to orders placed using Guest Checkout.
If you do not have an EILEEN FISHER account, click on "Login/Create" at the upper right-hand corner of our website, and you will be prompted to create a new account.
After you place your order, you will receive emails about that order. Below are examples of the kinds of emails we might send:
Order Confirmation. This email confirms that we have received your order. It includes your order number. Please keep this email for your records.
Special note: When a back-ordered item is available to ship, you will receive a separate shipment confirmation email. Please keep this email for your records.
Shipment Confirmation. This email confirms that your order, or part of your order, has shipped. It includes a tracking number, except when shipped by USPS. You may receive multiple emails, depending on the items you selected or if you ordered multiple items and they were shipped separately.
EILEEN FISHER Pick Up in Store Email. Once your order is ready at your preferred store location and has been processed, you will receive an email inviting you to come to the store to pick up your purchase. You or the person you select will need to bring identification. Unfortunately, due to space limitations in our retail stores, we can hold packages for only 5 days before returning them and issuing you a refund.
Return Confirmation and Credit. We will email you once your return has been received and processed.
Post Interaction Email. Fifteen days after your order transaction you will receive this email, which invites you back to the website to leave feedback regarding the products you purchased. This information can be helpful to other customers and is welcomed by our design team.
Other. There are a few other reasons you would receive an email, including difficulty in processing your order, inability to ship to the address provided, issues with your credit card or cancellation of the order. Should you receive a notice like this and have questions, please contact our Customer Service Team at 1.800.445.1603. They are available Monday through Friday 10am-6pm ET; Saturday 10am-4pm ET (excluding US holidays).
Now offering store pickup in select locations.
- Shop online and at the checkout page, Free Pickup will be preselected at the store you saved as your preferred store.
- If items are available at the store location, the note will state "Available for Pickup in 24-48 hours." If the items are not available in your preferred store and you would like to pick them up, they can be shipped to the store and will be noted as "We’ll ship this item to the store and alert you when it is ready."
- We’ll notify you when your order is ready for pickup.
- Note that ID is required for pickup.
If you wish to cancel your order after it has been submitted, there is a 45-minute window in which you may do so. As a Registered Customer, you can cancel your order within 45-minutes on your My Account page or via the HELP/Check Order tab on the website. Guest Users can cancel their order within the 45-minute period using the HELP/Check Orders tab. In the Check Order window, enter your order number, email address and billing zip code. Once your order page appears you can click the Cancel Order button. You will receive a cancellation email confirmation.
EILEEN FISHER Gift Cards may be purchased online by US customers only. They may also be purchased at any EILEEN FISHER retail store or through our personal shopping service by calling 1.800.445.1603.
To make your gift card purchase online, simply:
- Go to our Gift Card link at the lower left corner of our website.
- Once on the gift card page select the amount and the quantity and click "Add to Bag."
- Proceed through Checkout.
Gift Cards keep track of your balance and do not expire.
Gift Cards ship standard USPS.
Our EILEEN FISHER Rewards program is a special benefit to reward customers for shopping in our EILEEN FISHER retail stores and online. The EILEEN FISHER Rewards program is not available on international online orders.
It is Eileen’s way of thanking customers for their loyalty.
As a member of the EILEEN FISHER Rewards program, you receive one point for every dollar you spend (excluding sales tax, shipping/handling and returns). When you reach 2,000 points, a $100 Rewards Card will be sent to your email inbox. As long as you continue to be a member of our Reward Program, point accrual is ongoing; there is no expiration. After you've earned your Reward, you immediately begin to accrue points toward your next one.
You can sign up for the Rewards program in an EILEEN FISHER retail store or online in your My Account communication preferences. Customers must be opted into the EILEEN FISHER Rewards Program using a valid email address.
The Rewards program is valid at EILEEN FISHER Full Price US and Canadian retail stores or for US online purchases at eileenfisher.com. The EILEEN FISHER Rewards program does not apply to orders placed using Guest Checkout, at EILEEN FISHER Company Stores, or Renew stores, and is not available on international online orders at this time. For more details on our International Rewards program, please visit the International Orders page.
Points cannot be earned on previous purchases.
EILEEN FISHER will issue E-CARDS to all our Rewards Card members. All earned Rewards will be sent to the email address provided. It will be important for you to maintain an accurate, valid, and current email address in your Eileen Fisher account to receive your Reward. Please visit eileenfisher.com to update your email address or make any changes to your account: www.eileenfisher.com/rewards-signup or visit your nearest EILEEN FISHER retail store.
For a store closest to you, visit our store locator at: https://locations.eileenfisher.com
You can sign up for the Rewards Program online or in an EILEEN FISHER retail store.
To sign up online, follow the steps to complete the process:
1. Create an account on eileenfisher.com using a valid email address.
2. Once logged in, click on My Account and locate My Preferences on your Account Dashboard.
3. Click the edit link in My Preferences section.
4. Check the box next to “Opt in to EILEEN FISHER Rewards Program.” Be sure to turn on Email Notifications so that you receive your electronic rewards gift card in your inbox.
You can also sign up for the Reward Program by contacting your nearest EILEEN FISHER Retail store for assistance. You will need to ensure you are opted into the program and have provided a valid email address to a store associate.
Our Personal Shopping Team provides personalized customer service via telephone and email. We would be pleased to assist you in finding EILEEN FISHER items to meet all of your wardrobe needs, best suited for your lifestyle and upcoming events. We can help to locate styles online, in EILEEN FISHER retail stores and specialty and department stores carrying EILEEN FISHER merchandise. We can also assist in making fit and size recommendations, providing care instructions and answering any questions you have about your EILEEN FISHER purchase.
Our Personal Shopping Team may be reached at 1.800.445.1603 Monday through Friday, 10am-6pm ET; Saturday, 10am-4pm ET (excluding US holidays) or at experience@eileenfisher.com.
Snaps break, moths attack. Living with clothing for a long time involves wear and, sometimes, tear. If the unexpected happens, the EILEEN FISHER Repair Program is at the ready.
It's simple. If you have an EILEEN FISHER garment that is damaged, bring it to one of our retail stores and fill out a form. Within four to six weeks, your item will be ready to pick up.
CUSTOMER REPAIR PROGRAM: GUIDELINES
Available for US customers only. Please do not send items that cannot be repaired.
All items being returned for repair MUST BE CLEAN before sending in.
| REPAIRS THAT CAN BE DONE | REPAIRS THAT CANNOT BE DONE |
| Small holes (smaller than a pencil eraser; max 4 holes per garment) | Large holes (larger than a pencil eraser) |
| Small number of pulls (max 4 pulls) | More than 4 pulls in garment |
| Unraveling | Ripped fabric that is out of seam lines |
| Open seams (inside lining included) | Stains and dirt marks |
| Ripped pocket at seam | Shoes , bags |
| Missing stitches | Cannot replace damaged/missing buttons, fabric/metal snaps or magnets |
| Elastic waistband replacement | Cannot replace self-material belts |
| Cannot supply fabric or yarn or extra pins | |
| Cannot replace detachable inside slip/lining | |
| Cannot replace zippers |
EILEEN FISHER products can be reliably found at our stores and at eileenfisher.com and for sale through one of our authorized wholesale partners, a list of whom can be found here. Unfortunately, fraudulent websites that use our name, our logo and our photos without our consent do exist. These sites often change one or two letters, or add “us” or “usa” in their URLs so they appear to be associated with EILEEN FISHER. We are concerned that our customers might visit one of these deceptive sites rather than our website or that of another authorized retailer.
For your protection, always take a closer look and double-check the URL before you buy online. If you have any questions about whether a website selling EILEEN FISHER clothing or shoes is legitimate, please contact our Customer Service Team before completing your purchase. Please see this helpful article from the Better Business Bureau for more information on how to stay safe while shopping online.
We are here to support you. If you would like to confirm your purchase is from an authorized EILEEN FISHER partner website, call our Customer Service Team at 1.800.445.1603, Monday through Friday, 10am-6pm ET; Saturday, 10am-4pm ET (excluding US holidays), or email us at experience@eileenfisher.com.
Our Policy & Commitment
At EILEEN FISHER, we are committed to accessibility, diversity and inclusion. We believe all of our customers and consumers should be able to have equal and effective access to our website as well as our retail products and services.
Digital Accessibility Statement
Our target accessibility standard is the W3C Web Content Accessibility Guidelines (WCAG) 2.0 Levels A and AA. To meet this standard, we have dedicated substantial resources to a digital accessibility compliance effort, which includes designing, developing and testing our website and other digital content to ensure that they meet or exceed the above standards. We also work to ensure that our support documentation and services meet accessibility requirements. We collaborate with advocacy groups, industry partners and vendors to identify areas that need improvement.
Accessibility Features of This Website
Here are some of the items we’ve addressed to make sure www.eileenfisher.com meets our target accessibility standard:
- Site Structure. We use appropriate headings, lists, paragraphs and other formatting features, such as the Accessible Rich Internet Applications (ARIA) specification, so that customers and consumers can easily use the site with assistive technology.
- Text Equivalents. We are working to ensure all of our images and multimedia are fully accessible through alternative text, captions and transcripts.
- Keyboard Access. We seek to ensure that customers and consumers can access our website using only a keyboard.
- Consistency. We employ a consistent design approach for our website and digital content to improve access to content, features and functionality.
- Partnerships: We have partnered with AccessiBe to offer additional tools to enhance accessibility on our website. To learn more, please click here.
Contact
For questions about your online order, including questions related to technical issues, accessibility, auxiliary aids or services, contact us in one of the following ways. Support is available Monday through Friday, 10am-6pm ET; Saturday, 10am-4pm ET (excluding US holidays)
- Email us at experience@eileenfisher.com
- Call us at 1.800.445.1603. For those who are deaf or hard of hearing, dial 711 to connect to the Telecommunications Relay Service (TRS).
- Contacts us by mail at EILEEN FISHER, ATTN: Ecommerce Customer Service, 2 Bridge Street, Suite 230, Irvington, NY 10533
Donations cannot be edited or cancelled once the order has been placed.