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US CUSTOMERSHave a question? Find the answers to your most frequently asked questions.

HAVE A QUESTION?

Find the answers to your most frequently asked questions.


Ordering
  • Shopping Bag
    The Shopping Bag holds products you wish to purchase while you shop. Items you place in your Shopping Bag will remain there for 30 days unless you clear your cookies, complete your purchase, remove the item(s) or the item(s) is no longer available.

    Options in the Shopping Bag:
    Update Quantity. To do this, simply type in the quantity you wish to purchase and click "Update".

    Remove an Item from Your Shopping Bag. To remove an item, check the "X" and your page will refresh removing the item.

    Continue Shopping. If you wish to continue shopping on our site, the items saved in your bag will remain there for 30 days as mentioned above. Click on "Continue Shopping" to search the site for additional items. At any time during your shopping experience, you can return to your Shopping Bag by clicking on the "Shopping Bag" icon in the top right corner.

    Proceed to Checkout. When you are ready to purchase your item(s), click on "Proceed to Checkout." Our checkout process is fast, easy and secure.

    Promotional Code. You may enter a promotional code in the Discount Code field. If your promo qualifies, it will be displayed in discount summaries below. .

    Estimated sales tax. If you are logged in, we will calculate your sales tax based on your default shipping address. If you are not logged in, this amount will appear as $0.00, until you enter or select a shipping address later in Billing and Shipping where an accurate sales tax will be displayed.

    Gift Cards. If you select to add a gift card you will be taken to the shopping bag where you can enter your gift card number and PIN number. You may also check your gift card balance here as well.
  • Promotional Codes

    Only one Promotional Code per order will be accepted.

  • Checkout
    If you are currently logged in to your account, you will be taken directly to the Checkout page when you select "Proceed to Checkout" on the Shopping Bag page. If you are not currently logged in you will be directed to the Checkout page where you can chose to checkout as a returning customer or as a guest.

    If you would like to create an EILEEN FISHER account, you will need to enter a valid email address and password. Your email address will serve as your account identification, as well as a convenient way to receive important information about your order. Your password will ensure that only you have access to your account information.

    There are several advantages to creating an EILEEN FISHER account:
    • You will have the option to store information, such as your billing and shipping addresses for a faster checkout.
    • You will be able to track orders and review order history.
    • You will be automatically enrolled in the EILEEN FISHER rewards program, which allows you to earn points toward your rewards account every time you make a purchase.
    Please note that the EILEEN FISHER Rewards program does not apply to orders placed using Guest Checkout.

    If you do not have an EILEEN FISHER account, under "My Account" at the upper right hand corner you can either select "Login"or "Register" where you will be prompted to create new account.
  • Guest Checkout

    We are pleased to offer Guest Checkout as a convenient way to shop without opening an EILEEN FISHER registered account.

    If you would like to place an order using the Guest Checkout option please follow these steps:

    Once you have placed your items for purchase in your shopping bag click the "Proceed to Checkout" button. From here you will be taken to the Checkout page. Select Checkout as a guest and click the Continue button. You will then be prompted to fill in your billing information.

    If you have an EILEEN FISHER account and would like to use the Guest Checkout option, please note that EILEEN FISHER customer rewards points will not be accrued for any orders placed using the Guest Checkout.

    Orders placed using the Guest Checkout option will not appear in your account history and cannot be tracked.

  • Billing and Shipping

    The checkout process is built in a tab system.

    There will be a tab for Billing information and Shipping information.

    During the checkout process you will be taken to a billing information tab, select a billing address from your address book or enter a new address. Your name and billing address must be entered exactly as they appear on your credit card statement. If entering a new address, in the adderss drop down select "New Address", this will bring up a new address form and once updated you can save to your address book for future use. If you have previously selected a billing address as your default billing address, you will see the address fields already filled out with the saved address information.

    Clicking on the "Continue" button will open the next checkout tab, Shipping information. Here you can select or add a new shipping address where you would like your order to be sent.

    Shipping costs are dependent on the shipping method you select. Your total shipping charges will automatically calculate during checkout prior to the completion of your order.

    If you would like to send an item in your order as a gift, in the Shipping Method tab please select the checkbox "Add a Gift Message" and fill in the form.

    Click the "Continue" button to continue to the payment information tab

    You may also ship your order free to any EILEEN FISHER retail store in the United States. For more information about the EILEEN FISHER Ship to Store service, click here.

  • Payment Information

    EILEEN FISHER accepts the following forms of payment:

    Credit Card:

    • VISA
    • MASTERCARD
    • AMERICAN EXPRESS
    • DISCOVER
    • EILEEN FISHER Gift Card
    Note: Only one credit card per order. Your credit card will not be charged until your order ships.

    Debit Card
    • Debit cards are welcome
    • Only one debit card per order
    Please know, most bank debit cards reserve funds at the time of the original transaction, making it appear as if payment has been collected.

    Gift Cards
    • EILEEN FISHER Gift Card
    Note: Multiple gifts may be used per order

    Appropriate sales tax will be added to your final bill for the following states:
    AZ, CA, CO, CT, FL, GA, IL, MA, MD, MI, NJ, NM, NY, OR, PA, TX, VA, WA

    Some states require sales tax to be assessed on shipping & handling fees, which may reflect a slightly higher order total. These states include:
    AZ, CA, CT, GA, IL, MD, MI, NJ, NM, NY, PA, TX, VA, WA

  • Redeeming a Gift Card

    To use your EILEEN FISHER Gift Card on your order enter the card and PIN number on the shopping bag page in the fields provided. You will be asked to do this during the checkout process under the payment tab. Once you select add a gift card option during checkout you will be taken to the shopping bag page.

    Once on the shopping bag page, enter your Gift Card number and the 4-digit PIN number located on the back of your Gift Card.

    Some Gift Cards require you to scratch off a laminated area in order to reveal the 4-digit verification number. The laminate is located on the back of the card next to your Gift Card number.

    Multiple Gift Cards may be used per order. (Please note that multiple credit cards may not be used.)

    Be sure to click the "Add Gift Card" link to apply your gift card. We suggest you check the balance of your Gift Card before you apply it to the order. The Gift Card dollar amount will be deducted from your order total. You will find the grand total balance due in bold.

    To pay the balance due, enter your credit card details on the payment tab and click the "Continue" button.

    You will be able to view the breakdown of your Payment Method on the Order Review page before you click the "Place Order" button.

  • Order Review

    On the Order Review tab, you can review your entire order.

    You can also access the other checkout tabs including your billing and shipping addresses, shipping method, and payment information, all of which can be edited at this point. You will also see any applied discounts, promotions, and total charges on your order. To complete your purchase, click "Place Order."

  • After you complete the checkout process, the Thank You page provides you with your order number. If you click on the order number you will be taken to My Account where you can see the details of your order. Please note this number for your records. You will need this information for all references to your order.

  • Emails About Your Order
    After you place your order, you will receive emails about that order. Below are examples of the kinds of emails we might send:

    Order Confirmation.This email confirms that we have received your order. It includes your order number. Please keep this email for your records.

    Special note: When ordering a back order item your credit card is only charged when the item is shipped. When the item is available to ship, you will receive a separate shipment confirmation email. Please keep your order confirmation email for your records.

    Shipment Confirmation. This email confirms that your order, or part of your order, has shipped.It includes a tracking number, except when shipped by USPS. You may receive multiple emails, depending on the items you selected, or if you ordered multiple items and they were shipped separately.

    EILEEN FISHER Ship to Store Ready for Pickup Email. Once your order has arrived at your preferred store location and has been processed, you will receive an email inviting you to come to the store to pick up your purchase. You or the person you selected will need to bring identification. Unfortunately, due to space limitations in our retail stores, we can hold packages for only 5 days before returning them to the distribution center and issuing you a refund. For store hours, click here.

    Return Confirmation and Credit. We will email you once your return has been received and processed.

    Post Interaction Email. Fifteen days after your order transaction you will receive this email, which invites you back to the website to leave feedback regarding the products you purchased. This information can be helpful to other customers and is welcomed by our design team. Click here for information about how to review our products.

    Other. There are a few other reasons you would receive an email, including difficulty in processing your order, inability to ship to the address provided, issues with your credit card or cancellation of the order. Should you receive a notice like this and have questions, please contact our Customer Service Team at 1.800.445.1603. They are available Monday through Friday 9am-10pm, Saturday 9am-5pm, EST (excluding US holidays).
  • Cancelling Your Order

    Registered and Guest Customers, please contact the EILEEN FISHER Customer Service Team during our business hours, Monday through Friday, 9:00am-10:00pm, EST and Saturday, 9:00am-5:00pm, EST (excluding holidays) in order to cancel your order.

    Our associates will make every effort to assist you with cancellation within the 45 minutes after order submission.

  • Write a Review
    We think a lot about our customers when we design our clothes, so we'd love to hear from you. Tell us about your recent purchase. You'll help other customers make buying decisions – and give our design team welcome feedback.

    To write a review:
    1) Log in to your account.
    2) If you have purchased as a guest using our Guest Checkout option and you do not have an account you will need to create an account in order to write a review.
    3) Click on your purchased product, then click the "Write a Review" tab next to it.
    4) Rate your product and write a review.
    5) Your review may take up to 72 hours to post on the website.
    6) Please come back to view your review.
  • Buy Online, Ship to Store

    You can shop at eileenfisher.com and pick up your order in your favorite EILEEN FISHER US retail store. This complimentary delivery option offers the convenience of shopping online and the personalized in-store service you rely on.

    • Enjoy FREE expedited shipping
    • Easy access to all EILEEN FISHER styles
    • Pickup at any of our US retail stores
    To use this service, select the EILEEN FISHER Ship to Store option on the Shipping tab during checkout and choose a store from the dropdown menu.

Shipping
  • Shipping Methods
    Depending on the item(s) you purchase on eileenfisher.com and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.

    At checkout, you will be prompted to choose a shipping method for your item(s). Please note, some shipping destinations may offer only one shipping method. Shipping costs are dependent on the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

    EILEEN FISHER Ship to Store: All Ship to Store orders are shipped free using expedited delivery

    Shipping to an Address in the 48 Contiguous United States: We offer three shipping options: Standard, Second Business Day and Next Business Day. We begin processing all confirmed orders received by 1PM EST on the same business day. Business Days are Monday through Friday, excluding United States Holidays.

    Standard Shipping: In-stock items will arrive 4-6 business days after your order is processed. Orders received by 1PM Eastern Time will be processed the same day. Orders received after 1PM EST will be processed and shipped the following business day. (Saturday delivery is not available).

    Second Business Day: In-stock items will arrive in 2 business days after your order is processed. Orders received by 1PM Eastern Time will be processed the same day. Orders received after 1PM EST will be processed and shipped the following business day. (Saturday delivery is not available).

    Next Business Day: In-stock items will arrive by end of day on the business day after your order is processed. Orders received by 1PM Eastern Time will be processed the same day. Orders received after 1PM EST will be processed and shipped the following business day. (Saturday delivery is not available).

    APO Addresses: All shipments to APO (military base) addresses are shipped Standard Shipping via United States Postal Service. In-stock items will arrive 5-7 business days for delivery once the order has been processed; however, some destinations may take up to 21 days. Orders received by 1PM EST will be processed the same day. Orders received after 1PM EST will be processed and shipped the following business day.

    Business days are Monday-Friday, excluding federal holidays within the United States.

    Alaska, Hawaii, Puerto Rico and Guam: All shipments to Alaska, Hawaii, Puerto Rico and Guam are shipped Standard Shipping via United States Postal Service. In-stock items will arrive 4-8 business days after your order is processed. Orders received by 1PM EST will be processed the same day. Orders received after 1PM EST will be processed and shipped the following business day.

    Business days are Monday-Friday, excluding federal holidays within the United States.

    We do not offer expedited delivery to APO addresses, Alaska, Hawaii, Puerto Rico, Guam or to PO boxes.

    Shipping Charges: Our shipping charges include processing fees that include the cost of processing your order, handling and packing the products you purchase and delivering them to you.

    Some states require sales tax to be assessed on shipping & handling fees, which may reflect a slightly higher order total. These states include: AZ, CA, CT, GA, MD, MI, NJ, NM, NY, PA, TX, VA, WA

      US 48 States AK, HI, PR, Guam Gift Card Only APO
    Standard FREE FREE FREE FREE
    Two Business Day $20.00 N/A Contact Customer Service N/A
    Next Business Day $28.00 N/A Contact Customer Service N/A

    EILEEN FISHER does not currently offer weekend delivery.

    Transit Times
      Business Days
    Shipping Method Day of Order Day 1 Day 2 Day 3 Day 4 - Day 6
    Standard Order by 1PM ET Processing In Transit In Transit Delivery
    Two Business Days Order by 1PM ET In Transit Delivery    
    Next Business Day; Order by 1PM ET Delivery by 3:00 PM      
    AK/HI/PR/Guam - USPS Order by 1PM ET In Transit In Transit In Transit Delivery (+additional Days depending on location)
    APO - USPS Order by 1PM ET In Transit In Transit In Transit In Transit (may take up to 21 Days)
    Gift Cards - USPS Order by 1PM ET Processing In Transit In Transit Delivery


  • Item Availability
    In-Stock Items
    Most orders for items currently in stock begin the order process as soon as your online purchase is completed. Your in-stock item will be shipped once the item is located in stock, your payment is approved and the receiving addresses are verified. You will not be charged for any item until it is shipped to you.


    Back-Ordered or Pre-Ordered Items

    Back-ordered or preordered items are items that are not yet in stock, but available for advanced purchase on our site. Such an item will be processed for shipment once it is in stock. You will be notified of the status of your back-ordered item via email. You will not be charged for any item until it is shipped to you.

    Please note: Expected shipment times appearing on the product detail page specify when an item is expected to arrive in our warehouse, not when the item will arrive at its final shipping destination.

  • Tracking your Order

    Tracking numbers are applied to orders once they are processed for pick-up by the shipping carrier. They are included in your shipment status email. However, it may take additional time before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package.

    For APO, FPO, DPO addressed purchases, Alaska, Hawaii, Puerto Rico, Guam and Rural territories, orders are delivered via USPS. USPS does not offer a tracking number to track a package. As a registered customer in these instances, Your Order History will not offer tracking information, but will still offer order status and other details. Orders placed using the Guest Checkout option will not appear in Your Order History. Details of your Guest Checkout order may be found in your order confirmation email as well as the invoice included in your order.

  • Finding your Order Status

    The status of your order is easy to find. You will receive emails (at your email address) keeping you up to date about the status of your order. To view your order status, please visit the My Account section of our site and enter your email address and password under the "returning customers" section. After you have logged in, you may view information about your most recent orders (including tracking information) as well as past orders.

    If you have shopped as a guest using our Guest Checkout option we are not able to provide order status updates. Once your order has shipped you will receive a shipping confirmation email with tracking information and details regarding your order.

    If you have an EILEEN FISHER account and would like to use the Guest Checkout option, please note that EILEEN FISHER customer rewards points will not be accrued for any orders placed using this option. Orders placed using the Guest Checkout option will not appear in your account history.

    For additional assistance please chat with a Customer Service Associate when the Live Chat button is visible, Monday through Saturday, 10am-5pm, EST (excluding US holidays); email onlinesupport@eileenfisher.com or call us at 1.800.445.1603. Our Customer Service Team is available Monday through Friday 9am-10pm EST and Saturday from 9am-5pm EST (excluding U.S. holidays).

    How Is Order Status Different from Tracking Information?

    The status of your order is supplied by www.eileenfisher.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until your order is delivered. The tracking information is accessible from Your Order History on our website once it is available.

  • Estimated Delivery Dates

    Shipping your items on time is very important to us. For many items, we calculate estimated delivery dates to help you find out when these items are expected to arrive. An estimated delivery date is a calculation of several factors, including item availability, allocation time in our warehouse, the shipping method you select and the final shipping destination.

    EILEEN FISHER does not currently offer weekend delivery.

    Transit Times
      Business Days
    Shipping Method Day of Order Day 1 Day 2 Day 3 Day 4 - Day 6
    Standard Order by 1PM ET Processing In Transit In Transit Delivery
    Two Business Days Order by 1PM ET In Transit Delivery    
    Next Business Day; Order by 1PM ET Delivery by 3:00 PM      
    AK/HI/PR/Guam - USPS Order by 1PM ET In Transit In Transit In Transit Delivery (+additional Days depending on location)
    APO - USPS Order by 1PM ET In Transit In Transit In Transit In Transit (may take up to 21 Days)
    Gift Cards - USPS Order by 1PM ET Processing In Transit In Transit Delivery

  • Buy Online, Ship to Store

    You may ship your order free to any EILEEN FISHER retail store in the United States. For more information about the EILEEN FISHER Ship to Store service, click here. Only one Promotional Code per order will be accepted.

Your Order
  • Emails About Your Order
    After you place your order, you will receive emails about that order. Below are examples of the kinds of emails we might send:

    Order Confirmation. This email confirms that we have received your order. It includes your order number. Please keep this email for your records.

    Special note: When ordering a back order item your credit card is only charged when the item is shipped. When the item is available to ship, you will receive a separate shipment confirmation email. Please keep your order confirmation email for your records.

    Shipment Confirmation. This email confirms that your order, or part of your order, has shipped. It includes a tracking number, except when shipped by USPS. You may receive multiple emails, depending on the items you selected, or if you ordered multiple items and they were shipped separately.

    EILEEN FISHER Ship to Store Ready for Pickup Email. Once your order has arrived at your preferred store location and has been processed, you will receive an email inviting you to come to the store to pick up your purchase. You or the person you selected will need to bring identification. Unfortunately, due to space limitations in our retail stores, we can hold packages for only 5 days before returning them to the distribution center and issuing you a refund. For store hours, click here. click here.

    Return Confirmation and Credit. We will email you once your return has been received and processed.

    Post Interaction Email.  Fifteen days after your order transaction you will receive this email, which invites you back to the website to leave feedback regarding the products you purchased. This information can be helpful to other customers and is welcomed by our design team. Click Click here for information about how to review our products.

    Other. There are a few other reasons you would receive an email, including difficulty in processing your order, inability to ship to the address provided, issues with your credit card or cancellation of the order. Should you receive a notice like this and have questions, please contact our Customer Service Team at 1.800.445.1603. They are available Monday through Friday 9am-10pm, Saturday 9am-5pm, EST (excluding US holidays).
  • Order Details

    Check the details of your orders through the My Account page. This is the easiest and fastest way to get the most current information regarding your eileenfisher.com orders.

    The Order History page will provide you with detailed information about your current or past orders. After your order is shipped, your tracking number, if available, will be displayed.

    If you shopped as a guest using our Guest Checkout option your order details will not be available for view in your account history. Details of your Guest Checkout order may be found in your order confirmation email as well as the invoice included in your order.

  • Cancellations

    Registered and Guest Customers:
    Please contact the EILEEN FISHER Customer Service Team during our business hours, Monday through Friday, 9:00am-10:00pm, EST and Saturday, 9:00am-5:00pm, EST (excluding holidays) in order to cancel your order.

    Our associates will make every effort to assist you with cancellation within the 45 minutes after order submission.

  • Write a Review

    We think a lot about our customers when we design our clothes, so we'd love to hear from you. Tell us about your recent purchase. You'll help other customers make buying decisions – and give our design team welcome feedback.

    To write a review:
    1) Log in to your account.
    2) If you have purchased as a guest using our Guest Checkout option and you do not have an account you will need to create an account in order to write a review.
    3) Click on your purchased product. Then click the "Write a Review" tab next to it.
    4) Rate your product and write a review.
    5) Your review may take up to 72 hours to post on the website.
    6) Please come back to view your review.

Returns
  • Return Policy

    The following policy is for US orders only. For our International returns/exchange policies please click here.

    If you're not absolutely delighted with an EILEEN FISHER purchase, we make it easy for you to return it for free (no additional postage or insurance required).

    We accept unworn merchandise with the receipt and original tags attached within 30 days of purchase. Refunds will be issued in the same tender as the purchase. Please note, processing of online returns may take up to five business days. Depending on your credit card company, the credit should appear on your statement within two billing cycles.

    Your return should include the completed returns form. If you do not have the packing slip, provide the following information with your return: name, address, email address, phone number and order number, if available.

    To create and print your free return label click here.

    Please attach the return label to your package and drop it off anywhere the US mail picks up. You can track the progress of your return by clicking here and entering your order number.

    If you do not wish to use the free return label, please be sure to ship the package with a carrier that can provide tracking and insurance. EILEEN FISHER cannot replace packages lost during return shipment if proof of tracking is not available.

    Please send returns to:
    EILEEN FISHER
    45A Enterprise Avenue
    Secaucus, NJ
    07094

    Damaged or Defective Items:

    If your merchandise was damaged in transit, save the original packaging and contact our Customer Service Department before returning. The Customer Service Team may be reached by telephone, at 1.800.445.1603 Monday through Friday 9:00am-10:00pm, Saturday 9:00am-5:00pm, EST (excluding US holidays), via email at onlinesupport@eileenfisher.com, or through Live Chat by clicking the “Live Chat” bubble when visible.

    You may also return items to EILEEN FISHER Retail Stores located in the United States. Please visit our Store Locator page or call 1.866.512.5197. Refunds will be issued in the same tender as the purchase. Please note, at this time, we are unable to accept online returns in EILEEN FISHER Retail stores outside the United States. For information on International Returns please visit our International Order Information page.

    Store Return Policy:

    Within 30 days with receipt, we offer exchange or refund for purchase price for items in perfect condition. Without receipt, an exchange or store credit will be issued at current price.

    No cash refunds. Cash purchases refunded as check. All other refunds will be issued in the same tender as the purchase. Gift receipt returns are for exchange or store credit only. EILEEN FISHER Renew merchandise is final sale.

    One time price adjustments on full price items w/in 14 days of purchase.

    US stores are unable to return or exchange goods purchased outside the US. UK and Canada stores are unable to return or exchange goods purchased outside of their country or the web.

  • Exchanges & Price Adjustments
    We will make every effort to accommodate an exchange request. However, our ability to process is based on product availability, which is not always guaranteed. An exchange is processed like a return and reissued as a new order. You’ll receive a credit for the items you’re sending back and a separate charge for the exchange order placed.

    In order to process your new order, please contact our Customer Service Team by calling 1.800.445.1603 Monday through Friday 9:00am-10:00pm, Saturday 9:00am-5:00pm, EST (excluding US holidays).

    PRICE ADJUSTMENTS
    We are pleased to offer our customers a one-time price adjustment on the first markdown of full-price merchandise within 14 days of the original order dates.
Eileen Fisher Rewards Program
  • Earn Points

    The EILEEN FISHER Rewards program is a special benefit that rewards customers for shopping in EILEEN FISHER retail stores or online.

    It is Eileen's way of thanking customers for their loyalty.

    Earn Points

    As a member of the EILEEN FISHER Rewards program, you receive one point for every dollar you spend (excluding sales tax). When you reach 2,000 points, a $100 gift card will be mailed to your home. Point accrual is ongoing, there is no cut-off date! After you've earned your $100 gift card, you immediately begin to accrue points towards your next one.

    The Rewards program is valid at EILEEN FISHER retail stores or online at eileenfisher.com only. The Rewards program is not available in Outlet, Company Stores, EF Boutiques or the LAB Store.

    Purchases made using our Guest Checkout option will not be applied to your rewards points accrual.

    You can sign up for the Rewards Program in EILEEN FISHER retail stores or online by simply creating an account. Customers must provide a valid phone number and either a United States or Canadian mailing address to join.

    The EILEEN FISHER Rewards Program is not available on international orders at this time.

Eileen Fisher Personal Shopper
  • How to Contact Personal Shopping Team

    Our Personal Shopping Team provides personalized customer service via telephone and email. We would be pleased to assist you in finding EILEEN FISHER items to meet all of your wardrobe needs, best suited for your lifestyle and upcoming events. We can help to locate styles online, in EILEEN FISHER retail stores and specialty and department stores carrying EILEEN FISHER merchandise. We can also assist in making fit and size recommendations, providing care instructions, and answering any questions you have about your EILEEN FISHER purchase.

    Our Personal Shopping Team may be reached at 1.866.512.5197 or customercare@eileenfisher.com, Monday through Friday, 9:00am-10:00pm, Saturday, 9:00am-5:00pm, EST (excluding US holidays).

Your Account
  • Log-In Instructions

    To log in to your Account, click on the "My Account" dropdown and select "Log In" link found in the upper right corner of the website. Enter your email address and password on the left side, and you will be taken to the My Account page. To sign out of your account click on the "Sign Out" link in the My Account dropdown. If you are a new customer and would like to create an account, click here.

  • Forgot your Password?

    Click here to be directed to our "Log In" page and select the "Forgot Your Password" link which will take you to the reset password page, where you can simply enter your email address in the space provided and click the "Submit" button. You will receive an email with a link to reset your password.

  • Creating an Account
    Creating an account on eileennfisher.com is easy. Simply, click the "My Account" dropdown and select "Register" link in the upper right corner of the website, or when you place an order, you will be prompted to create an account with your name, email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order.

    Account Benefits

    By creating an account, you can review and manage all your eileenfisher.com information. You can access your shipping and billing addresses, order history, settings, and more.

    Improve your shopping experience by taking advantage of these great benefits:

    Emails and Exclusive Offers. By creating an account, you automatically receive email updates on special promotions, sales alerts, new product announcements, gift ideas and more!

    Order History. Track information regarding your order status and shipping information.

    Faster Checkout. Save your billing & shipping addresses and designate default billing and shipping addresses for an easier checkout.

    Gift Card Balance. Check the balances on your Gift Cards at any time.

    EILEEN FISHER Rewards Program. Earn a point for every dollar you spend (excluding sales tax)! When you reach 2,000 points, a $100 gift card will be mailed to your home. For more information about our Rewards Program, click here.
  • Managing Your Account

    It is easy to change your account information online, at any time. Simply click "My Account" dropdown and select log in to access your account and edit your personal information.

EF Gift Cards
  • Purchasing a Gift Card

    To make your purchase, simply:

    • Go to our Gift Card link at the lower right corner of our website.
    • Once on the gift card page select the amount and the quantity and click "Add to Bag."
    • Proceed through Checkout.
    Gift Cards keep track of your balance and do not expire.
    All Gift Cards arrive in a gift box.

    Gift Cards ship standard USPS.

    EILEEN FISHER Gift Cards are available to the US customer only.

  • Checking a Gift Card Balance

    You can check your Gift Card balance at any time in My Account and in your Shopping Bag.

  • Redeeming a Gift Card
      To redeem a Gift Card with your order, you must do so in your “Shopping Bag” BEFORE you click the “Proceed to Checkout” button.

      Note: You will not have this option after you click the “Proceed to Checkout” button. If you have missed redeeming your Gift Card before Checkout, you will need to return to your “Shopping Bag” to do so.

      How to redeem an EF Gift Card

      1. Locate your Gift Card number on the back of the card. Note: You may need to scratch off the laminate on the back of the card to reveal the 4-digit PIN

      2. In your Shopping Bag, enter your Gift Card number and the 4-digit PIN. Click “Add Gift Card” link to apply the card to your order. Multiple Gift Cards may be redeemed per order. To add another Gift Card, repeat Step 2 until all cards are redeemed

      3. The Gift Card dollar amount will be deducted from your order total
      • If the Gift Card value is less than your order total, you will need to pay for the remainder with a valid credit/debit card
      • If the Gift Card value is greater than your order total, you may use the remaining balance on a future EILEEN FISHER order
      4. To continue with your order, click the “Proceed to Checkout” button

      5. Follow the steps to enter your billing, shipping and payment information to submit your order

      You will be able to view the breakdown of your Payment Method on the Order Review page before you click the "Submit Order" button. You will also receive this information in your Order Confirmation email.

      EILEEN FISHER Gift Cards are only available to US customers.
      EILEEN FISHER Gift Cards may only be redeemed at EILEEN FISHER retail stores or eileenfisher.com in the US.

  • Send as a Gift Option

    If you would like to send an item in your order as a gift, please include a gift message. You will find the "Add a Gift Message" button on the Shipping Method tab during checkout. Once selected fill out the form and be sure to select "Continue" to save your Gift message and move to the Payment Information tab.

    If you have additional questions about purchasing an item as a gift please contact our Customer Service Team at 1.800.445.1603. Our Customer Service Team is available Monday through Friday, 9:00am-10:00pm, Saturday, 9:00am-5:00pm, EST (excluding US holidays). You can chat with a Customer Service Associate by clicking the "Live Chat" bubble when visible Monday through Saturday, 10:00am-5:00pm, EST (excluding US holidays).

    EILEEN FISHER gift cards are available to the US customer only.

Safety and Privacy
  • Terms of Use and Sale
    Eileen Fisher, Inc. ("Eileen Fisher”, "us” or "we”), own and operate this website ("Site”). These Terms of Use and Sale ("Terms”) constitute a legally binding agreement made by and between Eileen Fisher and the user of this Site (personally and, if applicable, on behalf of the entity for whom you are using the Site; collectively, "you”). The Terms govern your use of the retail and other services we make available on this Site ("Services”).

    BY ACCESSING OR USING ANY PART OF THE SITE OR SERVICES, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO BE BOUND BY THESE TERMS, WHICH CONTAIN AN ARBITRATION AGREEMENT, A WAIVER OF CLASS-ACTION RIGHTS, AND LIABILITY LIMITATIONS. YOU ALSO AGREE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THE PRIVACY POLICY, WHICH DESCRIBES HOW WE COLLECT, USE AND DISCLOSE YOUR DATA AND WHICH IS INCORPORATED INTO THESE TERMS, AND YOU CONSENT TO SUCH COLLECTION, USE AND DISCLOSURE. IF YOU DO NOT AGREE TO BE SO BOUND, YOU MAY NOT ACCESS OR USE THE SITE OR ANY SERVICES.

    If you have any questions about these Terms, please contact us by email at customercare@eileenfisher.com or call us at (800) 445-1603.

    1. GENERAL

    • 1.1 Eligibility To use the Site you must be, and represent and warrant that you are, of legal age (18 years of age or older, or, if you have parental consent, 13 years of age or older) and competence. By using the Site on behalf of any third party, you are representing to us that you are an authorized representative of that third party and that your use of the Site constitutes that third party’s acceptance of these Terms. In addition, if you have been previously prohibited from accessing the Site or the website of any of our affiliates, you are not permitted to access the Site.
    • 1.2 License to Use the Site. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-sublicensable, non-transferable, and revocable right to access the Site and use the Services for your personal, non-commercial use, and as we otherwise intend. Eileen Fisher reserves the right to monitor the Services for the purpose of determining that your usage complies with these Terms.
    • 1.3 Prohibited Conduct. You may not use the Site or Services other than as expressly permitted by Section 1.2 above. Without limitation, you will not, directly or indirectly: (a) copy, reproduce, modify, distribute, display, create derivative works of or transmit any content on the Site; (b) use the Services or Site commercially; (c) reverse engineer, decompile, tamper with or disassemble the technology used to provide the Services or Site (except as and only to the extent any foregoing restriction is prohibited by a non-waivable provision of applicable law); (d) interfere with or damage the Services, Site, or any underlying technology; (e) impersonate or misrepresent your identity or affiliation; (f) attempt to obtain unauthorized access to the Services or Site; (g) collect information about users of the Services, the Site, or the Service; (h) violate, misappropriate or infringe a third party’s intellectual property or other right, or any social media platform terms; (i) violate any law, rule, or regulation, or (j) interfere with any third party’s ability to use or enjoy, or our ability to provide, the Services or Site.
    • 1.4 Privacy Policy. Eileen Fisher’s Privacy Policy (which describes how we collect, use and disclose your data and your consent to such collection, use, and disclosure) is incorporated into and is a part of these Terms.
    2. ACCOUNT REGISTRATION; ACCOUNT USE

    • 2.1 Account Registration. If you create an account, you must provide us with complete and accurate information. You must promptly update such information to keep it complete and accurate. You are entirely responsible for maintaining the confidentiality of your password and account. You are entirely responsible for any and all activities that occur under your account. You may not use anyone else’s account at any time. We may remove or reclaim your username if we believe it is appropriate (such as in response to a trademark claim).
    • 2.2 Security of Your Account. You agree to notify Eileen Fisher immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss, damages, liability, expenses or attorneys’ fees that you may incur as a result of someone else using your password or account, either with or without your knowledge, to the fullest extent permitted by applicable law. You will be liable for losses, damages, liability, expenses and attorneys’ fees incurred by Eileen Fisher or a third party due to someone else using your account.
    • 2.3 No Obligation to Retain a Record of Your Account. Eileen Fisher has no obligation to retain a record of your account or any data or information that you may have stored for your convenience by means of your account or the Services.
    3. TERMS OF SALE

    The following terms apply to your purchase of the products offered on the Site ("Products”).

    • 3.1 Product Descriptions. We try to make the Site thorough, accurate, and helpful to our customers. Nonetheless, there may be times when certain information contained on the Site may be incorrect, incomplete, inaccurate, or appear inaccurate because of the browser, hardware, or other technology that you use. We apologize in advance for any such errors that may result in an incorrect price, inaccurate description, item unavailability or otherwise affect your order. We reserve the right to correct errors (whether by changing information on the Site or by informing you of the error and giving you an opportunity to cancel your order) or to update Product information at any time without notice.
    • 3.2 Availability and Pricing. Eileen Fisher reserves the right to change the prices and available Products. Quantities of some Products may be limited and stock cannot always be guaranteed. All prices on our U.S. website are quoted in U.S. dollars. We may occasionally make errors in the stated prices on this Site. If a product's correct price is higher than the listed price, we will, in our discretion, either confirm the correct price with you or cancel your order and notify you of such cancellation.
    • 3.3 Purchasing Products. The display of Products on the Site invites you to make us an offer to buy the Products. Your order is an offer to buy the Products, which we accept only by shipping the Products ordered. Any confirmation that you receive after placing an order does not constitute an acceptance of your offer, and is subject to correction before shipment in the event of inaccuracies, errors, Product unavailability, or for any other reason.
    • 3.4 Orders. We have the right to refuse or limit any orders and limit quantities. We will not be liable if a Product is unavailable or if shipment is delayed. We reserve the right to provide substantially similar products to fulfill your order.
    • 3.5 Returns and Exchanges. If you wish to return or exchange a Product (whether Products are damaged, incomplete, or otherwise), you may do so only in accordance with our Return Policy.
    • 3.6 Payment. You authorize us (and any payment processor) to charge your payment card for all purchases you make. We accept the forms of payment stated on the Site and, for credit card payments, charge your credit card when your order is processed. The bank issuing your credit card may control when to release funds in the case of an order cancellation or refund. We reserve the right to use the payment information you provide us in connection with this payment to provide better service to you should you wish to use our service again in the future and to protect us from fraud and other losses. Completion of a payment transaction is contingent upon: (a) you providing complete personal, account, transaction and any other information needed, (b) authorization of the payment by your credit or debit card company, and (c) acceptance of your payment. You may cancel your payment prior to your final submission of it to us. We may, in our sole discretion, cancel your payment at any time by providing notice to you through your contact information or by a notice when you attempt to make a payment. We may cancel a payment or prevent you from initiating future payments for any reason, including, without limitation, the following: (i) if you attempt to use the Services in breach of any applicable law or regulation, including the card network rules or regulations; (ii) if you use the Services in breach of these Terms; (iii) if we suspect fraudulent, unlawful or improper activity regarding a payment; (iv) if we detect, in our sole discretion, that your payments have excessive disputes, high reversal rates or present a relatively high risk of losses; or (v) failure to cooperate in an investigation or provide additional information when requested.
    • 3.7 Transfer of Title and Risk of Loss/Damage. Title to and the risk of loss/damage of all Products passes from us to you at the time we deliver the Products to the common carrier for shipment. By purchasing Products on the Site for shipment, you are asking us to engage a common carrier to deliver your order. In doing so, we are providing a service to and acting on behalf of you. We reserve the right to choose any and all procedures, packaging and the common carrier of sold Products. We may not be able to have your order shipped to a post office box, to certain addresses or on certain days. We reserve the right to ship your order in multiple boxes or shipments.
    • 3.8 Taxes. Stated prices do not include any customs duties, sales, use, value-added, excise, federal, state, local or other taxes. You are solely responsible for the payment of such taxes related to your purchase. We have the right to charge you for any taxes that we believe we are required to pay or collect related to your purchase.
    • 3.9 Promo Codes. Eileen Fisher may, from time to time in its sole discretion, offer certain promotional codes for discounts. Promotional codes are non-transferable and are not redeemable for cash, credit, or toward previous purchases. There is no cash alternative. Furthermore, promotional codes cannot be used in conjunction with any other offer or promotional discount, and must be redeemed by the date published, if provided. Lost promotional codes cannot be replaced. Limit one promotional code per customer. Promotional codes are void where prohibited. Any promotional program may be terminated or modified by Eileen Fisher at any time in its sole discretion.
    4. INTELLECTUAL PROPERTY; THIRD-PARTY CONTENT AND SERVICES

    • 4.1 Intellectual Property Rights. All content on the Site, or otherwise made available via the Site, including the text, notes, graphics, photos, sounds, music, videos, interactivities and the like ("Content”), the trademarks, service marks and logos contained therein ("Marks”), the design of the Site and/or Services ("Site Design”), and all software and other technology used to provide the Site and/or Services ("Technology”), are owned by or licensed to Eileen Fisher and/or its affiliates. Content is provided to you "as is” for your information and personal use only and may not be used, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever. We reserve all rights not expressly granted in and to the Site, Content, Marks, Site Design and Technology. Using the Site and/or Services does not give you any ownership of or right in or to any Content, Marks, Site Design or Technology.
    • 4.2 Third-Party Content. The Site may contain information and content provided by third parties. We have no obligation to monitor, we do not endorse, and we are not liable for any third-party content. In addition, the Site may contain links to third-party websites. Eileen Fisher is not responsible for the content on any linked site or any link contained in a linked site. We do not endorse or accept any responsibility for the content on such third-party sites.
    • 4.3 Third-Party Services. Third parties may offer their services directly to you through the Site. In such case, you may be required to agree to the third party’s terms of service and/or privacy policy to use the service. Eileen Fisher will not be liable in any way for the acts or omissions of such third party, the terms of service or privacy policy of the third party or its failure to adhere to its terms of service or privacy policy, or any loss, damages, liability or expenses (including attorneys’ fees) that you may incur arising from or related to such third party’s services or products.
    5. CONTRIBUTIONS TO EILEEN FISHER

    Any text, photographs, artwork, ideas, questions, reviews, comments, suggestions or other content that you submit or post to the Site or otherwise provide to us are referred to as "User Content.” The following Terms apply to User Content:

    • 5.1 License to Eileen Fisher. By sharing, submitting or uploading any User Content, you grant Eileeen Fisher a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, sublicensable and transferable license to use, copy, distribute, display, publish, perform, sell, transmit, adapt, translate, modify, reverse-engineer, disassemble and create derivative works from your User Content in any manner existing now or created in the future. Subject to the license above, you retain ownership of User Content.
    • 5.2 Waiver of Moral Rights. You irrevocably waive and agree not to assert any rights, including any "moral rights,” that you have to prevent us from exploiting the rights granted in Section 5.1.
    • 5.3 Right to Name and Likeness. You also grant us the right to use and display the name, photograph and any other biographical information that you submit with any User Content in connection with such User Content.
    • 5.4 Your Responsibility for User Content. You acknowledge and agree that you are solely responsible for all the User Content that you make available through the Site. Accordingly, you represent and warrant that: (1) you have all rights, licenses, consents, and releases necessary to grant Eileen Fisher the required rights to disseminate any User Content and (2) neither your User Content nor your posting, uploading, publication, submission or transmittal of this User Content or Eileen Fisher’s use of your uploaded User Content (or any portion thereof) on, through or by the means of the Site, will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other intellectual property rights or rights of publicity or privacy or result in the violation of any applicable law or regulation.
    • 5.5 No Obligations Regarding User Content. We will not have any obligation to hold any User Content in confidence or compensate you or anyone else for its use. We have the right to remove or edit any User Content for any reason or no reason at all.
    6. INFRINGEMENT

    • 6.1 Infringement Notification. Eileen Fisher respects the rights of others and we expect users of our Site and Services to do the same. These Terms prohibit the infringement of the copyrights of others, and it is also our policy that we may remove, suspend, terminate access of, or take other appropriate action against repeat offenders. We may also remove content that in our sole discretion appears to infringe the intellectual property rights of others.
    • 6.2 How to File an Infringement Notification. If you have evidence, know, or have a good faith belief that content residing on or accessible through our Site infringes a copyright which you own or for which you are a designated agent, please send a notice of infringement by fax, electronic mail or regular mail to Eileen Fisher’s designated Copyright Agent to receive notifications of claimed infringement by one of the following means:
      Eileen Fisher Copyright Agent
      2 Bridge Street
      Irvington, NY 10533
      copyright@eileenfisher.com

      with the information that sets forth the items specified below:
      • Identify the copyrighted work claimed to have been infringed. If multiple copyrighted works are covered by a single notification, provide a representative list of such works.
      • Identify the material that is claimed to be infringing or to be the subject of infringing activity. Include information reasonably sufficient to permit Eileen Fisher to locate the material. Please provide a URL and screenshots for each item. Include the specific asset(s) or page(s) that you claim to be infringing. Say "entire work” ONLY if all assets/pages in a collection/document are infringing.
      • Include details of your claim to the material, or your relationship to the material’s copyright holder.
      • Provide your full name, address, and telephone number should we need to clarify your claim.
      • Provide a working email address where we can contact you to confirm your claim.
      • If true, include the following statement: "I have a good faith belief that use of the copyrighted materials described above as the allegedly infringing web pages is not authorized by the copyright owner, its agent, or the law.”
      • If true, include the following statement: "I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the copyright owner to make this complaint."
      • Sign the document, physically or electronically.
    7. WARRANTIES; DISCLAIMER; LIMITATION OF LIABILITY; NOTICE TO NEW JERSEY RESIDENTS

    • 7.1 NO WARRANTIES. THE SITE, SERVICES AND PRODUCTS ARE PROVIDED “AS AVAILABLE” AND “AS IS” TO THE FULLEST EXTENT PERMITTED BY LAW, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND. EILEEN FISHER DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL WARRANTIES, EXPRESS, IMPLIED AND STATUTORY, INCLUDING ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. EILEEN FISHER DOES NOT WARRANT THAT ANY PRODUCTS WILL BE IN STOCK, SAFE, DEFECT-FREE, CONFORM WITH WRITTEN OR ORAL SPECIFICATIONS, GUARANTEES, REPRESENTATIONS, WARRANTIES OR PROMISES, OR THAT PRODUCTS WILL NOT BE LOST OR DAMAGED IN SHIPMENT. THIS PROVISION IS NOT INTENDED TO DISCLAIM LIABILITY THAT WE MAY NOT DISCLAIM UNDER APPLICABLE LAW.
    • 7.2 USE OF SITE IS AT YOUR OWN RISK. EILEEN FISHER DOES NOT REPRESENT OR WARRANT THAT THE SITE, SERVICES OR EMAILS SENT TO YOU WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, FREE OF VIRUSES OR OTHER HARMFUL CODE, OR THAT ALL INFORMATION WILL BE ACCURATE OR COMPLETE. YOU AGREE THAT YOUR USE OF THE SITE SHALL BE AT YOUR SOLE RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR HARDWARE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF MATERIAL OR DATA. EILEEN FISHER MAKES NO REPRESENTATION, WARRANTY, GUARANTEE OR PROMISE THAT THE PRODUCTS, SITE OR SERVICES WILL MEET YOUR REQUIREMENTS OR ACHIEVE ANY PARTICULAR RESULTS. EILEEN FISHER WILL NOT BE RESPONSIBLE FOR ANY THIRD-PARTY CONTENT OR SERVICES ON THE SITE, ANY LINKS TO THIRD-PARTY WEBSITES OR ANY THIRD-PARTY WEBSITES. PACKAGING, LABELS AND INSTRUCTIONS MAY CONTAIN MANUFACTURER DISCLAIMERS AND LIMITATIONS OF LIABILITY THAT APPLY TO THE PRODUCTS YOU PURCHASE. EILEEN FISHER MAKES ALL DISCLAIMERS IN THIS PARAGRAPH ON BEHALF OF ITSELF AND ITS LICENSORS AND SUPPLIERS.
    • 7.3 NO RESPONSIBILITY FOR THIRD-PARTY MATERIALS. EILEEN FISHER DOES NOT WARRANT, ENDORSE, GUARANTEE OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE OR ANY WEBSITE FEATURED OR LINKED TO THROUGH THE SITE, AND EILEEN FISHER WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. EILEEN FISHER WILL NOT BE LIABLE FOR THE OFFENSIVE OR ILLEGAL CONDUCT OF ANY THIRD PARTY. YOU VOLUNTARILY ASSUME THE RISK OF HARM OR DAMAGE FROM THE FOREGOING. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND TO THE FULLEST EXTENT PERMITTED BY LAW.
    • 7.4 NO CONSEQUENTIAL DAMAGES. IN NO EVENT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WILL EILEEN FISHER, ITS AFFILIATES OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES OR REPRESENTATIVES (COLLECTIVELY “EILEEN FISHER” FOR PURPOSES OF THIS SECTION) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES RESULTING FROM THE PERFORMANCE, USE OF OR THE INABILITY TO USE THE SITE, SERVICES OR PRODUCTS, EVEN IF EILEEN FISHER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, VIOLATION OF STATUTE OR OTHERWISE. EILEEN FISHER WILL NOT BE LIABLE FOR THE COST OF REPLACEMENT PRODUCTS, LOSS OF REVENUE, OR LOSS OF GOOD WILL.
    • 7.5 OUR LIABILITY IS LIMITED. IN ANY EVENT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY WILL NOT EXCEED THE AMOUNT PAID FOR THE PRODUCT(S) TO WHICH THE CLAIM RELATES OR, IF THE CLAIM DOES NOT RELATE TO A PRODUCT, $100. THIS PROVISION IS NOT INTENDED TO EXCLUDE LIABILITY THAT EILEEN FISHER MAY NOT EXCLUDE UNDER APPLICABLE LAW.
    • 7.6 NOTICE TO NEW JERSEY RESIDENTS. Your rights are protected under the Truth-in-Consumer Contract, Warranty and Notice Act and New Jersey law generally. The following provisions in these Terms do not apply to you and are not intended to vary, diminish or alter your rights under New Jersey law: specifically, nothing in these Terms limits, varies, diminishes, affects, or otherwise voids or alters your rights under New Jersey law as they relate to the following: limitations of liability or exculpation (such as limitations on indirect, incidental, special, exemplary, consequential or similar damages); dispute resolution; indemnification; venue or jurisdiction; statutes of limitation or repose periods for bringing claims; plain language requirements; and warranties. Your rights regarding these specific provisions will be governed by New Jersey law. In the event of any conflict between these Terms and New Jersey law, New Jersey law shall govern.
    8. INDEMNITY

      You agree to defend, indemnify and hold harmless Eileen Fisher, its affiliates and their respective directors, officers, employees and agents (the “Indemnified Parties”) from and against any and all claims, damages, losses, liabilities and expenses (including attorneys’ fees) incurred in connection with any third-party claim brought or asserted against any of the Indemnified Parties: (a) alleging facts or circumstances that would, if true, constitute a violation of any provision of these Terms by you or (b) arising from or related to our use of your User Content in the context of the Services. You may not settle any such claim without our express written consent. This defense and indemnification obligation is intended to extend to the fullest extent permitted by applicable law and will survive these Terms and your use of the Site.

    9. TERMINATION; SURVIVAL

    • 9.1 Term. These Terms are effective unless and until terminated by you or us. We may, in our sole and absolute discretion and without any liability, modify, suspend or discontinue any aspect of the Site, temporarily or permanently, at any time and without prior notice.
    • 9.2 Modification and Termination of Site and Services. We may modify or terminate the Site or the Services, your access to the Services, in part or as a whole, at any time, for any or no reason, and without notice or liability to you.
    • 9.3 Suspension or Termination. We may deny you access to all or part of the Site at any time for any reason (including if you violate these Terms, as determined in our sole and absolute discretion) or no reason at all. If we terminate for no reason your right to access the Site, we will fulfill our obligations to you related to any orders outstanding at the time of termination.
    • 9.4 Effect of Termination. If you terminate your account, you will remain liable under these Terms for any purchase made prior to termination. If we terminate your right to access the Site, these Terms will terminate and all rights you have to access the Site will immediately terminate. The following Sections will survive termination: 1.3, 1.4, 2, 3.4, 3.5, 4 through 8, 9.4, 10, and 11.
    10. DISPUTES

    You and Eileen Fisher agree that any dispute that has arisen or may arise between us relating in any way to your use of or access to the Services or Site, the Products, any breach, enforcement, or termination of these Terms, or otherwise relating to Eileen Fisher in any way (collectively, “Covered Matters”) will be resolved in accordance with the provisions set forth in this Section 10.

    • 10.1 Informal Resolution. If you have any dispute with us, you agree that before taking any formal action, you will contact us at legal@eileenfisher.com, provide a brief, written description of the dispute and your contact information (including your username, if your dispute relates to an account) and allow sixty (60) days to pass, during which we will attempt to reach an amicable resolution of any issue.
    • 10.2 Applicable Law. United States federal law, and (to the extent not inconsistent with or pre-empted by federal law) the laws of the State of New York, without regard to conflict of laws principles, will govern all Covered Matters.
    • 10.3 Arbitration. These Terms and each of its parts evidence a transaction involving interstate commerce, and the Federal Arbitration Act applies in all cases and governs the interpretation and enforcement of the arbitration rules and arbitration proceedings. Any Covered Matter must be asserted individually in binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Terms and the AAA Supplementary Procedures for Consumer-Related Disputes (including, without limitation, utilizing desk, phone or video conference proceedings where appropriate and permitted to mitigate costs of travel). The arbitrator shall not conduct any form of class or collective arbitration nor join or consolidate claims by or for individuals. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability or formation of these Terms, including, any claim that all or any part of these Terms is void or voidable or a particular claim is subject to arbitration. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
    • 10.4 Award. For matters where the relief sought is over $5,000, the arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. The arbitrator will decide the substance of all claims in accordance with applicable law, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator’s award of damages must be consistent with the terms of the “Limitation of Liability” section as to the types and the amounts of damages for which a party may be held liable. The arbitrator shall not be bound by rulings in prior arbitrations involving different users, but is bound by rulings in prior arbitrations involving the same Eileen Fisher user to the extent required by applicable law. The arbitrator’s award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHER USERS.
    • 10.5 Exceptions. There are only two exceptions to this agreement to arbitrate:
      (a) First, if either party reasonably believes that the other party has in any manner violated or threatened to infringe the intellectual property rights of the other party, the party whose rights have been violated may seek injunctive or other appropriate interim relief in any court of competent jurisdiction.
      (b) Second, any claim of $500 or less may, at the option of the claiming party, be resolved in small claims court in New York County, New York, if the claim and the parties are within the jurisdiction of the small claims court and so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis.
    • 10.6 Costs of Arbitration. Payment of all filing, administration, and arbitrator fees will be governed by the AAA’s rules, unless otherwise stated in this agreement to arbitrate. If the value of the relief sought is $5,000 or less, at your request, Eileen Fisher will reimburse you for all filing, administration, and arbitrator fees associated with the arbitration following the earlier of the arbitrator’s decision or settlement. In the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous or without merit, Eileen Fisher is relieved of its obligation to reimburse you for any fees associated with the arbitration.
    • 10.7 Future Amendments to the Agreement to Arbitrate. Notwithstanding any provision in the Terms to the contrary, you and we agree that if we make any amendment to this agreement to arbitrate in the future, that amendment shall not apply to any claim that was filed in a legal proceeding against Eileen Fisher prior to the effective date of the amendment. The amendment shall apply to all other disputes or claims governed by the agreement to arbitrate that have arisen or may arise between you and Eileen Fisher. If you do not agree to these amended terms, you may close your account within thirty (30) days of the posting or notification and you will not be bound by the amended terms.
    • 10.8 Judicial Forum for Legal Disputes. Unless you and we agree otherwise, in the event that the agreement to arbitrate above is found not to apply to you or to a particular claim or dispute, either as a result of your decision to opt out of the agreement to arbitrate, as a result of a decision by the arbitrator or a court order or because you have chosen to file an eligible lawsuit in small claims court, you agree that any claim or dispute that has arisen or may arise between you and Eileen Fisher must be resolved exclusively by a state, federal, or small claims court located in New York, New York. You and Eileen Fisher agree to submit to the exclusive personal jurisdiction of the courts located within New York County, New York for the purpose of litigating all such claims or disputes.
    • 10.9 Opt-Out. IF YOU ARE A NEW EILEEN FISHER USER, YOU CAN CHOOSE TO REJECT THE AGREEMENT TO ARBITRATE PROVISION ("OPT-OUT") BY EMAILING US AN OPT-OUT NOTICE TO ARBITRATIONOPTOUT@EILEENFISHER.COM ("OPT-OUT NOTICE") OR VIA US MAIL TO: [EILEEN FISHER, INC., 2 BRIDGE STREET, IRVINGTON, NY 10533]. THE OPT-OUT NOTICE MUST BE RECEIVED NO LATER THAN THIRTY (30) DAYS AFTER THE DATE YOU ACCEPT THESE TERMS FOR THE FIRST TIME. IF YOU ARE NOT A NEW EILEEN FISHER USER, YOU HAVE UNTIL THIRTY (30) DAYS AFTER THE POSTING OF THE NEW TERMS TO SUBMIT AN ARBITRATION OPT-OUT NOTICE.
    • 10.10 Procedure. In order to opt-out, you must email your name, address (including street address, city, state, and zip code), and email address(es) associated with your Account(s) to which the opt-out applies and an unaltered digital image of a valid driver’s license which matches the name on your account to: arbitrationoptout@eileenfisher.com. This procedure is the only way you can opt out of the agreement to arbitrate. If you opt out of the agreement to arbitrate, all other parts of these Terms and this Disputes Section 10 will continue to apply to you. Opting out of this agreement to arbitrate has no effect on any previous, other, or future arbitration agreements that you may have with us.
    • 10.11 WAIVER. BY AGREEING TO THESE TERMS, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO A COURT TRIAL (OTHER THAN SMALL CLAIMS COURT AS PROVIDED ABOVE) OR TO SERVE AS A REPRESENTATIVE, AS A PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE CAPACITY, OR TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING FILED AGAINST US AND/OR RELATED THIRD PARTIES.
    • 10.12 STATUTE OF LIMITATIONS. REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO USE OF THE SITE, SERVICES, OR THE TERMS MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION ARISES OR IT WILL BE FOREVER BARRED. THIS PROVISION DOES NOT APPLY TO RESIDENTS OF THE STATE OF NEW JERSEY.
    11. GENERAL TERMS

    • 11.1 Force Majeure. Under no circumstances shall Eileen Fisher or its licensor or supplier be held liable for any delay or failure in performance resulting directly or indirectly from an event beyond its reasonable control.
    • 11.2 No Waiver; Severability. No waiver of any term of these Terms will be binding unless in writing, no waiver of any term of these Terms will be deemed a further or continuing waiver of such term or any other term, and the failure of Eileen Fisher to exercise or enforce any right or remedy in these Terms does not waive that right or remedy. The provisions of these Terms are intended to extend only to the fullest extent permitted by applicable law. If for any reason an arbitrator or a court of competent jurisdiction finds any provision of these Terms to be invalid, the parties agree that the court should endeavor to give effect, to the maximum extent permitted by law, to the parties' intentions as reflected in the provision, and the other provisions of these Terms will remain in full force and effect.
    • 11.3 Miscellaneous. These Terms (and all policies, terms and conditions referenced herein) constitute the entire agreement between you and Eileen Fisher and govern your use of the Site, Services and products provided by Eileen Fisher, and supersede any prior agreements between you and Eileen Fisher on the subject matters. You also may be subject to additional terms that may apply when you use certain Eileen Fisher services or third-party content, links or websites. These Terms, and any rights or licenses granted hereunder, may not be assigned or delegated by you. These Terms, and any rights or licenses granted hereunder, may be assigned or delegated by Eileen Fisher without restriction. These Terms bind and inure to the benefit of each party and the party’s successors and permitted assigns. These Terms may not be modified by an oral statement by a representative of Eileen Fisher. A party’s failure or delay in exercising any right, power or privilege under these Terms will not waive its rights to exercise such right, power, or privilege in the future, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise of such right, power, or privilege, or the exercise of any other right, power, or privilege under these Terms. No agency, partnership, joint venture or employee-employer relationship is intended or created by these Terms. You agree to comply with all applicable laws in your use of the Site and Services. You agree that any agreements made by and between you and us in electronic form are as legally binding as if made in physical written form. These Terms will not be construed against the drafter. "Include(s)" or "including" means, respectively, "include(s), without limitation," or "including, without limitation,", unless expressly stated otherwise. If you are using the Site or Services for or on behalf of the U.S. or any other government, your license rights do not exceed those granted to non-government consumers.
    • 11.4 Use Outside the United States of America. The Site is controlled and offered by Eileen Fisher from the United States of America. Eileen Fisher makes no representations that the Site is appropriate for use in other locations. Those who access or use the Site from other locations do so at their own risk and are responsible for compliance with local law. You consent to the processing in the United States of America of information you provide to us.
    • 11.5 Notices and Electronic Communications. You hereby consent to receiving and transacting with us by electronic means. We may deliver notice to you by e-mail, posting a notice on the Site or any other method we choose and such notice will be effective on dispatch. If you give notice to us, it will be effective when received and you must use the following physical or email address:
    • Eileen Fisher, Inc.
      2 Bridge Street
      Irvington, NY 10533

      Or

      customercare@eileenfisher.com


      Effective Date: September 20, 2017



  • Privacy Policy
    This Privacy Policy describes and governs the information collection, use, and sharing practices of EILEEN FISHER, Inc. ("EILEEN FISHER") with respect to this website (the "Website”). Our Privacy Policy reflects our long history of customer service and the high value we place on our customers' trust. EILEEN FISHER is committed to protecting our customers' right to privacy and to the ethical and responsible use of your information online.

    What Information We Collect

    We collect both personal and non-personal information. For the purpose of this Policy, when we use the term "personal information" we mean information that is collected in conjunction with a name. For individuals who sign up for an account on our site, this may include your email address, telephone number, and physical address. For individuals who decide to make a purchase through our Website, this may also include payment information, such as a credit or debit card number and billing address. When we use the term "non-personal information" we mean information that is not collected in conjunction with your name.

    How We Collect Information

    • By Asking. We may collect some information from you by asking that you provide it to us. For instance, when you create an account on our site, we may ask you for your name and email address. When you make a purchase on our site, we may ask you to provide us with certain information, such as your payment card information, billing address, and physical address.
    • Cookies. We may also collect non-personal information related to cookies. A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. It contains a unique identifier and the name of the website, as well as some numbers and digits. Cookies allow a website to remember your preferences, and items you have placed in your shopping cart. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. The "Help” function within your browser should tell you how to do this. Alternatively, you can visit www.allaboutcookies.org, which gives comprehensive information on how to disable cookies on a wide variety of desktop browsers. If you disable or refuse cookies, please note that some parts of our website may not function properly.

      Your web browser may let you choose your preference as to whether you want to allow websites to collect information over time about your online activities across different websites or online services. At this time, we do not respond to such "Do Not Track” or similar preferences you may have configured in your web browser, and we may continue to collect information in the manner described in this Policy.

      We also partner with advertising companies to place our advertising on other websites on the Internet. These advertising companies may use third party cookies which allow them to develop personalized advertising so that it relates to information that may be of interest to you.
    • Web Beacons. A web beacon is an electronic file on a web page that allows us to count and recognize users who have visited that page. Among other things, a web beacon can be used in HTML-formatted email to determine responses to our communications and measure their effectiveness - for instance, if you get an email from us and click on a link in that email to go to our website. You can generally avoid web beacons in email by turning off HTML display and displaying only the text portion of your email.
    • Internet Protocol (IP) Address. As you enter our Website, we capture and retain the IP address and the unique identifier of the device you are using, such as a personal computer or a mobile device.
    • Geo-location. "Geo-location technologies" refers to technologies that permit us to determine your location. We may ask you to manually provide precise location information on our website, or to enable your mobile device to send us precise location information. We may also automatically use information from your web browser or computer to determine general location information, such as the city in which you live.
    • Clear GIFs/Tracking Pixels. A clear GIF or tracking pixel is typically a one-pixel, transparent image (although it may be visible) located on a web page or in an e-mail or other type of message, which is retrieved from a remote site on the Internet enabling the verification of a person's viewing or receipt of a web page or message.
    How We Use The Information We Collect

    • To Operate The Website. We may use your personal information to operate, maintain, customize and personalize your experience with our Website. We also use your personal information to fulfill orders you place through our Website and to administer and operate our loyalty program.
    • To Provide You With Notifications. We may use your name and email address to send you notifications about the Website and new products or services we think you may find useful.
    How We Share And Disclose Personal Information

    • Affiliates. We may share personal information with other legal entities owned and controlled by EILEEN FISHER.
    • Service Providers. We may share your information with third party service providers whom we engage to assist with the operation of the Website. Such access will be limited to use in connection with the Website and is provided with the understanding that these parties will use the information in accordance with this Privacy Policy.
    • Assignments. In the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of EILEEN FISHER’s business, assets, or stock (including in connection with any bankruptcy or similar proceedings), we may transfer any and all information that we collect pursuant to this Policy. Any successor, assignee, or transferee may use your Personal Information as described in this Policy.
    • Law Enforcement, Emergencies, Compliance. We may disclose your Personal Information: (i) when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities that may be causing injury to you, EILEEN FISHER, or others; (ii) when we believe that applicable law or regulation (including laws and regulations outside your country of residence) requires it; (iii) as mandated by subpoena, court order, or legal process; (iv) to establish or exercise our legal rights, defend against legal claims, or protect our operations or those of any EILEEN FISHER affiliate; (v) to protect the rights, privacy, safety, or property of EILEEN FISHER, EILEEN FISHER affiliates, you, or others; (vi) to investigate, prevent, or take action regarding suspected illegal activities or fraud, (vii) to investigate, prevent, or take action regarding situations involving potential threats to the physical safety of any person, or (viii) as otherwise required or permitted by law. In some circumstances we may be required to provide your personal information to a law enforcement agency and prohibited from providing you notice of that event.
    How We Secure Personal Information

    We take reasonable and appropriate measures to help keep information secure and to help prevent it from becoming disclosed to individuals who are not described in this policy. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect and we cannot promise, and you should not expect, that your information will be secure in all circumstances.

    Miscellaneous

    • Other Websites. Other Internet sites or services that may be accessible through our site, such as social media sites like Facebook and Pinterest, have separate data and privacy practices than we do. We are not responsible for their policies or actions. You should read the privacy policy of external sites before disclosing any personal information. Please contact those websites directly if you have any questions about their privacy policies.
    • Do Not Track Signals. Some web browsers and devices permit you to broadcast a preference that you not be "tracked" online. At this time we do not modify your experience based upon whether such a signal is broadcast.
    • Children. We do not provide products and services to children, or knowingly collect or solicit information from children under the age of 13. If you are a parent or guardian of a child under the age of thirteen (13) and believe he or she has disclosed personally identifiable information to us, please contact us at onlinesupport@eileenfisher.com.
    • Changes to the Privacy Policy. We reserve the right to modify or amend this policy at any time by posting the revised privacy policy on our website. Material changes will only affect the information we collect after the effective date of the change to our privacy policy unless we clearly express otherwise.
    • Your California Privacy Rights: Residents of the State of California, under certain provisions of the California Civil Code, have the right to request from companies conducting business in California a list of all third-parties to which the company has disclosed certain personally identifiable information as defined under California law during the preceding year for third-party direct marketing purposes.

      EILEEN FISHER does not share information with third-parties for their direct marketing purposes.
    • Changing and Deleting: You may access your personal information through your profile on our Website and delete, change, or modify that information. However, we cannot guarantee comprehensive deletion or modification of information provided to our Website. For additional assistance with modifying or deleting information provided to our Website, contact us at onlinesupport@eileenfisher.com.
    How We Communicate With You/Questions

    If you have any questions about our privacy policy, you can contact us by emailing us at onlinesupport@eileenfisher.com. You may also write to us at:

    Attn: Website Marketing Leader
    EILEEN FISHER, Inc
    2 Bridge Street, Ste 230
    Irvington, New York 10533


    If we need, or are required, to contact you concerning any event that involves your information, we may do so by email, telephone, or mail. Effective Date: September 20, 2017



Company Information
Contact Us
  • Contact Us

    Eileen's inspiration has always come from her customers. We'd love to hear what you think.

    • Live Chat with our Customer Service Team about your online order or other product questions.
    • The "Live Chat" bubble appears in the upper corner of our site when our associates are available to assist you. Click to connect, type in your question and someone from the Customer Service Team will respond.
    • Our Live Chat hours are Monday through Saturday, 10:00am-5:00pm, EST (excluding US holidays).
    • For technical problems with the website or questions about your online order:
    • Contact us at: onlinesupport@eileenfisher.com
      Call: 1.800.445.1603
    • Our online Customer Service Team is available Monday through Friday, 9:00am-10:00pm, Saturday, 9:00am-5:00pm, EST (excluding US holidays).
    • To inquire about or order products not featured on our website or for customer service questions not addressed here:
    • Contact us at: customercare@eileenfisher.com
      Call: 1.866.512.5197
    • Our Personal Shopping Service is available Monday through Friday, 9:00am-10:00pm, Saturday, 9:00am-5:00pm, EST (excluding US holidays).