INTERNATIONAL CUSTOMERSHave a question? Find the answers to your most frequently asked questions.
EILEEN FISHER is pleased to offer our international customers the opportunity to shop eileenfisher.com. We have partnered with the company BorderFree, so you can easily shop, ship and see your complete order total, including shipping fees, customs tariffs and taxes when you check out.
For a complete list of countries, click here.
- Order Calculation
To view your order total, add the items you are interested in to your shopping bag and click on the "Place Order" button. Borderfree will calculate and guarantee the lowest possible order total in your preferred currency, including all shipping costs from the US to your selected international destination, and any applicable duty, customs tariffs and taxes as determined by the destination customs authority.
- Additional Costs
There will be no additional costs when you receive your order. When you use the Borderfree Global Checkout, you will be provided with a guaranteed order total in your selected currency so you can place your order with certainty. The order total presented will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery or due as COD charges.
- Order Status
- Emails About Your Order
Below are examples of emails you might receive:
Order Confirmation. This email confirms that we have received your order. It includes your order number. Keep this email for your records.
Order Shipment Confirmation. This email confirms that your order or part of your order has shipped. You may receive multiple emails depending on the items you selected, or if you ordered multiple items and they were shipped separately.
Returns Processed. We will email you once your return has been received and processed.
Other. There are a few other reasons you would receive an email, including: difficulty in processing your order, inability to ship to the address provided, issues with credit card or cancellation of order. Should you receive a notice like this and have questions, please contact our Customer Service Team at 1.866.512.5197, UK: 0808.234.0169 available Monday through Friday, 9:00am-10:00pm, Saturday, 9:00am- 5:00pm, EST (excluding US holidays) or you can contact us by email at: email@example.com
- Credit Cards
We currently accept Visa and MasterCard for all international orders and American Express and PayPal for select destinations. Available options will be presented at checkout. Please note, if you choose to select a payment currency other than your own, your credit card company may assess a fee for converting the currency.
Your credit card will be billed by Borderfree at the time your package(s) leaves the US. Your credit card statement will read BF*EILEENFISHERINT.
- Price Adjujstments
Due to various factors, such as the length of shipping time, calculation of currency, duty, customs tariffs and taxes, we cannot perform price adjustments should an item go on sale between the time of purchase and delivery to your destination.
- Duty, Customs Tariffs & Taxes
Duty, customs tariffs and taxes (including VAT) are set by the destination countries local government and are determined based on a combination of the country of origin of manufacture of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree and EILEEN FISHER support. The amount of applicable duty, customs tariffs and taxes will vary by country and will be determined and guaranteed by Borderfree Global Checkout.
- Gift Cards
Unfortunately, gift cards are not available for sale or redemption on international orders. All gift card purchases must go through the US shipping site.
- Restricted Items
Some items available for sale in the US are not available for international shipment. Consequently, you may see items available for sale on our US site, but not on our international site. Additionally, you may be asked to remove an item from your shopping bag, if your specific destination country does not permit the import of that item.
- Buy Online, Ship to Store
Buy Online, Ship to Store is currently unavailable for international orders.
- Shipping Rates
To ship internationally, visit our international page, select your country and currency, add items to your EILEEN FISHER shopping bag and then click on the "Checkout" button. Borderfree will calculate and guarantee the lowest possible order total in your preferred currency, including any shipping costs from the US, the shipping method (Standard or Express) to your selected destination, the types and quantity of items you are purchasing, as well as any applicable duties, and taxes as determined by the destination country's customs and revenue authority.
To access our international page, click on the flag in the upper right hand corner of the page.
- International Delivery Times
Region Destination Delivery Times Canada Canada Global Mail: 5 - 14 bus. Days,
Express: 3 - 5 business days
Europe Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey 4 - 6 business days
Lithuania, Malta, Romania
5 - 7 business days
5 - 8 business days
6 - 8 business days
Gibraltar, Guernsey, Jersey
6 - 9 business days
Global Mail: 6 - 9 bus. Days,
Express: 4 - 6 business days
Hong Kong, Japan, Taiwan, Thailand 4 - 6 business days
Australia, India, Indonesia, Macau, New Zealand, Philippines, Singapore, South Korea, Sri Lanka
5 - 7 business days
6 - 8 business days
7 - 9 business days
Latin America & Caribbean Argentina, Barbados, Belize, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Nicaragua, Panama, Trinidad and Tobago 4 - 6 business days
4 - 7 business days
Antigua and Barbuda, Bolivia, Brazil, Grenada, Paraguay, Peru
5 - 7 business days
Bermuda, Guadeloupe, Martinique
5 - 8 business days
Aruba, Turks and Caicos Islands
5 - 9 business days
6 - 8 business days
Montserrat, Saint Kitts and Nevis, Saint Lucia
6 - 9 business days
7 - 10 business days
Africa & Middle East Israel, Saudi Arabia, United Arab Emirates 4 - 6 business days
Bahrain, Egypt, Oman, Qatar, South Africa
5 - 6 business days
5 - 10 business days
6 - 8 business days
7 - 9 business days
- Shipping Internationally from the US
If you are located in the US and would like to have an order shipped to an international recipient, you can do so by shopping eileenfisher.com and using the Borderfree Global Checkout. Please be sure to visit the international section of our website and select the country you will be shipping to in order to shop items available for delivery to that particular country. You will receive a guaranteed order total for your international order, including all customs tariffs, taxes and international shipping charges, while paying in USD and using a US credit card. Gift wrap is not available for international shipments.
If you place an order for an item that is not available for immediate shipment, it will be "backordered." You will be informed if an item is backordered at the time you add it to your shopping bag. You will also be given an approximate date of shipment. You will not be charged for backordered items until they leave the US. Your order total will be determined at the exchange rate current when you submitted your order, regardless of when your items ship. In the event a backordered item is part of your order, we reserve the right to cancel the item or ship your order in multiple packages. If for any reason you would like to cancel a backorder, please email us at firstname.lastname@example.org or call us at 1.866.512.5197, UK: 0808.234.0169.
If an item is cancelled from your order for any reason, you will not be charged for the item, duty, customs tariffs, taxes or shipping fees related to the item.
If for any reason you are not satisfied with your purchase, please contact us at email@example.com or 1.866.512.5197, UK: 0808.234.0169 for a Returns Authorization and we will provide you with further instructions on how and where returns should be shipped as well as the amount you will be refunded. We accept unworn merchandise with the original tags attached within 45 days from the date of purchase. Return shipping costs to the International Returns Facility are the responsibility of the customer and will be deducted from your total refund.
Once the item is received in saleable condition, our partner Borderfree will provide you with a refund of the original merchandise price and any duties, taxes, and/or VAT originally paid on the returning item, in the same currency and using the same exchange rate as your original order. The cost of return shipping to our International Returns Facility will be deducted from this amount.
When shipping your return parcel, please go to www.dhl.com to find pickup/drop-off details for your country. We regret that we cannot issue refunds for merchandise not received by EILEEN FISHER. At this time we are unable to offer exchanges on international orders.
Eileenfisher.com orders shipped to International destinations cannot be returned to any EILEEN FISHER retail stores..
At this time, we are unable to offer exchanges on international orders. The original item must be returned, and a new order placed for merchandise in a new size or color. If you need assistance, please email us at firstname.lastname@example.org or call us at 1.866.512.5197, UK: 0808.234.0169. Please note that stores in Canada and the UK that sell EILEEN FISHER clothing cannot accept eileenfisher.com returns or exchanges.
All content and material contained in our website is protected by copyright, trademark and other intellectual property rights. Our content and materials may not be copied, recorded, published, broadcast, posted, modified, transmitted, displayed, distributed or downloaded unless you have received our prior written permission. Of course, you may make copies of our website as necessary incidental acts during your viewing of it, and you may print pages of our website for your private purposes. However, you may not "mirror" any of our website's content or materials on any other server.
To the extent you provide any information, data, suggestions or ideas to us via our website, you agree that it will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. Also, any information, data, suggestions or ideas you provide shall not contain libelous or otherwise unlawful, abusive, defamatory or obscene material. We must reserve the right to delete any information, data, suggestions or ideas you provide that we deem libelous, abusive, defamatory, obscene or in violation of any copyright or trademark laws, or any other laws.
EILEEN FISHER, Inc. provides our website to you for your convenience and information. Please understand that we are not providing any warranties to you, and your use of our website is strictly on an "as is" basis. We shall not be liable for any damages or losses whatsoever from your use of our website, even if you inform us in advance of the possibility of such damages or losses. These terms and all aspects of your use of our website shall be governed under the laws of the state of New York, without regard to its conflicts of law principles. Your use of our website signifies your agreement to the personal jurisdiction of, and venue in, such courts.
We collect information to help us enhance your online experience, as well as to communicate with you about products, services and promotions. Any personally identifiable information you entrust to us is protected. We use the industry-standard Secure Sockets Layer (SSL) technology to keep your online information secure.
Our website uses a browser feature known as cookies. Cookies are small pieces of electronic information stored on your hard drive. They help us to learn which portions of our website are most useful to you. This data is collected completely anonymously and does not identify you personally.
In our efforts to provide the best quality services to you, we may hire other partners to help us. If personally identifiable information is provided to a partner, we require them to maintain the information in strict confidence.
Except as noted above, we will not share any of your personally identifiable information with anyone.
We may disclose specific information about customers if required to do so by law or if we believe in good faith that it is necessary to comply with the law or if it is necessary to protect website users, the website itself or the public.
If you would like to remove your name from our email or postal mailing list please let us know by emailing email@example.com or by writing to us at Attn: Website Marketing Dept., 2 Bridge Street, Ste. 230, Irvington, New York 10533. In order for us to ensure your name is removed from our mailing lists, please provide us with your exact email address or name and address the way it appears on our mailing label. Updates to our mailing list may take up to four weeks to process.
- Web Security
In an effort to provide the highest level of protection to our customers and provide a safe and secure online shopping experience, our website is tested daily for vulnerabilities or malicious content using McAfee SECURE. This service helps to protect against hackers, adware, spyware, browser exploits, spammers, phishing attacks and online scams.
In addition, our site uses a VeriSign Secured SSL Certificate to establish a private, encrypted communication channel to secure data transmission of your personal information when completing an order with eileenfisher.com. The SSL Certificate enables a 128-bit or 256-bit SSL encryption of sensitive information such as your credit card number. Eileenfisher.com uses the most powerful SSL encryption commercially available today enabling every site visitor to experience the strongest SSL encryption available to them.
Even though an SSL Certificate is capable of 128-bit or 256-bit encryption, certain older browsers and operating systems still cannot connect at this level. Without a Server-Gated Cryptography (SGC) certificate on the Web server, Web browsers and operating systems that do not support 128-bit strong encryption will receive only 40- or 56-bit encryption. Users with the following browser versions and operating systems will temporarily step-up to 128-bit SSL encryption:
- Internet Explorer export browser versions from 3.02 but before version 5.5
- Netscape export browser versions after 4.02 and up through 4.72
- Windows 2000 systems shipped prior to March 2001 that have not downloaded
- Microsoft's High Encryption Pack or Service Pack 2 and that use Internet Explorer
The SSL certificate also authenticates that the web browser is connecting to our server. You can click on the VeriSign Secured seal to verify that Eileen Fisher, Inc is the owner or operator of the website located at www.eileenfisher.com. In addition, this certificate provides a private key that allows us decipher the encrypted information allowing for a secure e-commerce experience.
VeriSign is the leading SSL provider of SGC-enabled SSL Certificates, enabling 128- or 256-bit encryption for over 99.9% of Internet users.
- BorderFree Terms and Conditions
Click here to read BorderFree's Terms and Conditions.