INTERNATIONAL CUSTOMERSHave a question? Find the answers to your most frequently asked questions.
EILEEN FISHER is pleased to offer our international customers the opportunity to shop eileenfisher.com. We have partnered with the company BorderFree, so you can easily shop, ship and see your complete order total, including shipping fees, customs tariffs and taxes when you check out.
For a complete list of countries, click here.
- Order Calculation
To view your order total, add the items you are interested in to your shopping bag and click on the "Place Order" button. Borderfree will calculate and guarantee the lowest possible order total in your preferred currency, including all shipping costs from the US to your selected international destination, and any applicable duty, customs tariffs and taxes as determined by the destination customs authority.
- Additional Costs
There will be no additional costs when you receive your order. When you use the Borderfree Global Checkout, you will be provided with a guaranteed order total in your selected currency so you can place your order with certainty. The order total presented will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery or due as COD charges.
- Order Status
- Emails About Your Order
Below are examples of emails you might receive:
Order Confirmation. This email confirms that we have received your order. It includes your order number. Keep this email for your records.
Order Shipment Confirmation. This email confirms that your order or part of your order has shipped. You may receive multiple emails depending on the items you selected, or if you ordered multiple items and they were shipped separately.
Returns Processed. We will email you once your return has been received and processed.
Other. There are a few other reasons you would receive an email, including: difficulty in processing your order, inability to ship to the address provided, issues with credit card or cancellation of order. Should you receive a notice like this and have questions, please contact our Customer Service Team at 1.866.512.5197, UK: 0808.234.0169 available Monday through Friday, 9:00am-10:00pm, Saturday, 9:00am- 5:00pm, EST (excluding US holidays) or you can contact us by email at: firstname.lastname@example.org
- Credit Cards
We currently accept Visa and MasterCard for all international orders and American Express and PayPal for select destinations. Available options will be presented at checkout. Please note, if you choose to select a payment currency other than your own, your credit card company may assess a fee for converting the currency.
Your credit card will be billed by Borderfree at the time your package(s) leaves the US. Your credit card statement will read BF*EILEENFISHERINT.
- Price Adjujstments
Due to various factors, such as the length of shipping time, calculation of currency, duty, customs tariffs and taxes, we cannot perform price adjustments should an item go on sale between the time of purchase and delivery to your destination.
- Duty, Customs Tariffs & Taxes
Duty, customs tariffs and taxes (including VAT) are set by the destination countries local government and are determined based on a combination of the country of origin of manufacture of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree and EILEEN FISHER support. The amount of applicable duty, customs tariffs and taxes will vary by country and will be determined and guaranteed by Borderfree Global Checkout.
- Gift Cards
Unfortunately, gift cards are not available for sale or redemption on international orders. All gift card purchases must go through the US shipping site.
- Restricted Items
Some items available for sale in the US are not available for international shipment. Consequently, you may see items available for sale on our US site, but not on our international site. Additionally, you may be asked to remove an item from your shopping bag, if your specific destination country does not permit the import of that item.
- Buy Online, Ship to Store
Buy Online, Ship to Store is currently unavailable for international orders.
- Shipping Rates
To ship internationally, visit our international page, select your country and currency, add items to your EILEEN FISHER shopping bag and then click on the "Checkout" button. Borderfree will calculate and guarantee the lowest possible order total in your preferred currency, including any shipping costs from the US, the shipping method (Standard or Express) to your selected destination, the types and quantity of items you are purchasing, as well as any applicable duties, and taxes as determined by the destination country's customs and revenue authority.
To access our international page, click on the flag in the upper right hand corner of the page.
- International Delivery Times
Region Destination Delivery Times Canada Canada Global Mail: 5 - 14 bus. Days,
Express: 3 - 5 business days
Europe Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey 4 - 6 business days
Lithuania, Malta, Romania
5 - 7 business days
5 - 8 business days
6 - 8 business days
Gibraltar, Guernsey, Jersey
6 - 9 business days
Global Mail: 6 - 9 bus. Days,
Express: 4 - 6 business days
Hong Kong, Japan, Taiwan, Thailand 4 - 6 business days
Australia, India, Indonesia, Macau, New Zealand, Philippines, Singapore, South Korea, Sri Lanka
5 - 7 business days
6 - 8 business days
7 - 9 business days
Latin America & Caribbean Argentina, Barbados, Belize, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Nicaragua, Panama, Trinidad and Tobago 4 - 6 business days
4 - 7 business days
Antigua and Barbuda, Bolivia, Brazil, Grenada, Paraguay, Peru
5 - 7 business days
Bermuda, Guadeloupe, Martinique
5 - 8 business days
Aruba, Turks and Caicos Islands
5 - 9 business days
6 - 8 business days
Montserrat, Saint Kitts and Nevis, Saint Lucia
6 - 9 business days
7 - 10 business days
Africa & Middle East Israel, Saudi Arabia, United Arab Emirates 4 - 6 business days
Bahrain, Egypt, Oman, Qatar, South Africa
5 - 6 business days
5 - 10 business days
6 - 8 business days
7 - 9 business days
- Shipping Internationally from the US
If you are located in the US and would like to have an order shipped to an international recipient, you can do so by shopping eileenfisher.com and using the Borderfree Global Checkout. Please be sure to visit the international section of our website and select the country you will be shipping to in order to shop items available for delivery to that particular country. You will receive a guaranteed order total for your international order, including all customs tariffs, taxes and international shipping charges, while paying in USD and using a US credit card. Gift wrap is not available for international shipments.
If you place an order for an item that is not available for immediate shipment, it will be "backordered." You will be informed if an item is backordered at the time you add it to your shopping bag. You will also be given an approximate date of shipment. You will not be charged for backordered items until they leave the US. Your order total will be determined at the exchange rate current when you submitted your order, regardless of when your items ship. In the event a backordered item is part of your order, we reserve the right to cancel the item or ship your order in multiple packages. If for any reason you would like to cancel a backorder, please email us at email@example.com or call us at 1.866.512.5197, UK: 0808.234.0169.
If an item is cancelled from your order for any reason, you will not be charged for the item, duty, customs tariffs, taxes or shipping fees related to the item.
If for any reason you are not satisfied with your purchase, please contact us at firstname.lastname@example.org or 1.866.512.5197, UK: 0808.234.0169 for a Returns Authorization and we will provide you with further instructions on how and where returns should be shipped as well as the amount you will be refunded. We accept unworn merchandise with the original tags attached within 45 days from the date of purchase. Return shipping costs to the International Returns Facility are the responsibility of the customer and will be deducted from your total refund.
Once the item is received in saleable condition, our partner Borderfree will provide you with a refund of the original merchandise price and any duties, taxes, and/or VAT originally paid on the returning item, in the same currency and using the same exchange rate as your original order. The cost of return shipping to our International Returns Facility will be deducted from this amount.
Please note: bonus points may take 30 days to appear in your account.
When shipping your return parcel, please go to www.dhl.com to find pickup/drop-off details for your country. We regret that we cannot issue refunds for merchandise not received by EILEEN FISHER. At this time we are unable to offer exchanges on international orders.
Eileenfisher.com orders shipped to International destinations cannot be returned to any EILEEN FISHER retail stores..
At this time, we are unable to offer exchanges on international orders. The original item must be returned, and a new order placed for merchandise in a new size or color. If you need assistance, please email us at email@example.com or call us at 1.866.512.5197, UK: 0808.234.0169. Please note that stores in Canada and the UK that sell EILEEN FISHER clothing cannot accept eileenfisher.com returns or exchanges.
All content and material contained in our website is protected by copyright, trademark and other intellectual property rights. Our content and materials may not be copied, recorded, published, broadcast, posted, modified, transmitted, displayed, distributed or downloaded unless you have received our prior written permission. Of course, you may make copies of our website as necessary incidental acts during your viewing of it, and you may print pages of our website for your private purposes. However, you may not "mirror" any of our website's content or materials on any other server.
To the extent you provide any information, data, suggestions or ideas to us via our website, you agree that it will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. Also, any information, data, suggestions or ideas you provide shall not contain libelous or otherwise unlawful, abusive, defamatory or obscene material. We must reserve the right to delete any information, data, suggestions or ideas you provide that we deem libelous, abusive, defamatory, obscene or in violation of any copyright or trademark laws, or any other laws.
EILEEN FISHER, Inc. provides our website to you for your convenience and information. Please understand that we are not providing any warranties to you, and your use of our website is strictly on an "as is" basis. We shall not be liable for any damages or losses whatsoever from your use of our website, even if you inform us in advance of the possibility of such damages or losses. These terms and all aspects of your use of our website shall be governed under the laws of the state of New York, without regard to its conflicts of law principles. Your use of our website signifies your agreement to the personal jurisdiction of, and venue in, such courts.
Last updated May 24, 2018
What Information We Collect and How We Collect It
We collect, store, and use information that you provide directly to us and information we acquire in other ways, as discussed below. Some of this information is personal information, meaning it relates to an identified or identifiable natural person.
Information We Acquire From You Directly
We acquire information from you when you (a) provide information via any of the EILEEN FISHER Websites, (b) interact with any EILEEN FISHER checkouts, (c) participate in any EILEEN FISHER questionnaires, panels, contests, or sweepstakes, (d) communicate or interact with EILEEN FISHER customer service or (e) engage in any other electronic with EILEEN FISHER. Through these channels, you might provide us with information about you, information about the recipient of any merchandise you are ordering and/or having shipped, including, in either case, names, email addresses, postal addresses, phone numbers, genders, birthdays, marketing preferences, personal interests, credit card information, and other financial information. We also acquire other information about you when you interact with the EILEEN FISHER Websites and certain of its features, including accounts, checkouts, questionnaires, contests, sweepstakes and social media features.
Information We Acquire in Other Ways
We, or our third party partners, may collect information through log files. This may include city and country location, IP address, browser type, device information, a unique identifier from your browser or device, and details of your usage such as your preferences (such as social media “pins”, “likes” and “dislikes”). We may also acquire information about you from third parties and publicly available information. Using this information helps us fulfill your orders, keep records, and provide products and services that may be of interest to you.
Technologies Used at EILEEN FISHER
Cookies: A cookie is a simple file that is stored on your device by a website’s server. When you interact with EILEEN FISHER cookies and other similar technologies may be used for storing information, and accessing information stored on your device.
These cookies and other similar technologies may include first party cookies (i.e., those placed by the website being visited) and third party cookies (i.e., those placed by a website other than the one being visited), Local Shared Objects (commonly referred to as “LSOs,” "Flash Cookies", or “HTML 5 Cookies”) and tracking pixels (including clear gifs). Cookies can either expire at the end of a session ("Session Cookies") or be persistent and last through multiple sessions ("Persistent Cookies"). Session Cookies can be helpful for remembering items you put in your shopping cart as you browse a website, or for security reasons. Persistent Cookies are stored on your device in between sessions, which allows for your preferences or actions to be remembered and used on a website or across different websites. Persistent Cookies may be helpful in remembering your preferences and choices when using a website or to ensure advertising messages are more relevant to you.
Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. The "Help” function within your browser may tell you how to do this. Alternatively, you can visit www.allaboutcookies.org, which gives comprehensive information on how to disable cookies on a wide variety of desktop browsers.
Third Party Cookies: We partner with advertising companies to place our advertising on other websites on the Internet. These companies may use third party cookies which allow them to develop personalized advertising so that it relates to information that may be of interest to you.
Web Beacons: This is an electronic file on a web page that allows us to count and recognize users who have visited that page. Among other things, a web beacon can be used in HTML-formatted email to determine responses to our communications and measure their effectiveness - for instance, if you get an email from us and click on a link in that email to go to our website. You can generally avoid web beacons in email by turning off HTML display and displaying only the text portion of your email.
Geo-location: Geo-location refers to technologies that permit us to determine your devices location. We may ask you to manually provide precise location information on our website, or to enable your mobile device to send us precise location information. We may also automatically use information from your web browser or computer to determine general location information, such as the city in which you live.
How We Use the Information We Collect
By electing to enter into a contract with us for the purchase of goods, you allow us to use and retain your information as needed to provide you services, fulfill your order, administer and operate our loyalty program, comply with our legal obligations, and resolve disputes.
These are also legitimate business reasons for the use and processing of your personal information. For example, we analyze transactional data for statistics that may contribute to the enhancement of our services. Another example would be if you place an order with us through one of our merchant suppliers, our merchant supplier may contact you if there is an issue with the order.
How We Share and Disclose Personal Information
Marketplaces and Partners Involved in Your Transaction: Depending on how you interact with us, you may make purchases that involve third parties. For example, you may make a purchase that involves a third-party website or marketplace. In such situation, you may initially view products on an EILEEN FISHER website and are then directed to a third party website for purchase, and EILEEN FISHER facilitates the order. If this is the case, it may be clear to you that a third party is involved in your transaction. In these scenarios we may share your personal information with that third party.
Service Providers: We may provide your personal information to certain service providers, in connection with the fulfillment of your purchase or the improvement of our products and services. These service providers may include delivery agents, email providers, customer support providers, customs brokers, technical support, international revenue authorities, and fraud management parties.
Third Party Marketing Features: If you opt-in as described in the Section “Marketing, Promotional and Other Information", we may supply your personal information to third parties. If you use third party items that interact with the EILEEN FISHER websites, including social media features, blogs, or other applications or items, we may supply your personal information to those third parties.
EILEEN FISHER’s Protection: We will disclose your personal information as required by law, when we believe that disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, legal process, or to enforce our Terms & Conditions and other agreements.
Business Transitions: In the event EILEEN FISHER goes through a business transition, such as a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of EILEEN FISHER’s business, assets, or stock (including in connection with any bankruptcy or similar proceedings) with or acquisition by another company, your personal information will likely be among the assets transferred.
Your Consent: We may share your information in other ways that you specifically consent to.
Other Disclosures: We may disclose your Personal Information: (i) when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities that may be causing injury to you, EILEEN FISHER, or others; (ii) when we believe that applicable law, legal process, or regulation requires it; or (iii) to investigate, prevent, or take action regarding suspected illegal activities or fraud. In some circumstances we may be required to provide your personal information to a law enforcement agency and prohibited from providing you notice of that event.
Aggregated Content: We may also share aggregate information with our merchant partners, PR agencies, advertising agencies, and other third parties. By aggregate information we mean information from multiple users that is not personal information.
Securing and Retention of Personal Information:
We take the security of your data very seriously. We take reasonable and appropriate measures to protect your data by using a variety of generally accepted standards, technologies, and processes. Please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure and no one can guarantee absolute security.
The security of your password is vital to the security of your data. We recommend that you do not share, reuse, or store any of your passwords with anyone else.
We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you have questions regarding how long a specific type of information is retained, please contact us using the information below.
Marketing, Promotional and Other Information
In certain cases, when interacting with EILEEN FISHER, you may be provided with a choice to opt-in or opt-out of receiving marketing and promotional information. In other non-marketing cases, you may not be presented this choice. If you, at any time, choose to opt-out of receiving such information, we will abide by that preference. Furthermore, at any time you may send us an email at firstname.lastname@example.org to opt out. You may also follow the unsubscribe instructions contained in the marketing communications you receive from EILEEN FISHER. In certain cases, we may give you the option to opt-in to receive marketing, promotional or other information from one of our partners or other third party. If you chose to opt-in for that, we will provide your personal information to that third party.
No matter what your marketing preferences are, we may contact you to acknowledge, confirm, or fulfill any order that you place or for other legitimate business reasons.
Links to Other Websites
Your Rights and Choices
Some individuals have rights to request certain things of us regarding their personal information. If you would like to make a request to EILEEN FISHER regarding the personal information about you held by EILEEN FISHER, you may email us at email@example.com . We will respond to your requests regarding your personal information within 30 days.
- You may have the right to access the personal information we have about you.
- You may have the right to correct any errors or modify your personal information.
- You may have the right to request that we delete personal information held by us to the extent that we do not need to retain such personal information to comply with legal or regulatory reasons.
- You may have the right to object to processing of data that you previously consented to.
- You may have the right to complain to a regulatory body about our privacy practices.
Transfer of Data Cross Border
EILEEN FISHER adheres to applicable laws and regulations regarding your personal information moving across geographical and jurisdictional borders.
Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above (see How We Use The Information We Collect), which may be situated (and may be processed by staff operating) in places other than your home jurisdiction, the U.S. and/or the European Economic Area (EEA). The countries concerned may not have similar data protection laws to your home jurisdiction, the US and the EEA. Where we transfer your information we will take all reasonable steps to ensure that your privacy continues to be protected. By submitting information via the EILEEN FISHER website, you agree to this storing, processing, and transfer.
California Privacy Rights: Residents of the State of California have the right to request from companies conducting business in California a list of all third-parties to which the company has disclosed certain personally identifiable information as defined under California law during the preceding year for third-party direct marketing purposes.
Children: EILEEN FISHER does not provide products and services to children, or knowingly collect or solicit information from children under the age of 16. If you are a parent or guardian of a child under the age of 16 and believe he or she has disclosed personally information to us, please contact us at firstname.lastname@example.org .
Contact EILEEN FISHER
Attn: Vice President of Technology
EILEEN FISHER, Inc.
2 Bridge Street, Suite 230
Irvington, New York 10533
If we need, or are required, to contact you concerning any event that involves your information, we may do so by email, telephone, or mail.
- BorderFree Terms and Conditions
Click here to read BorderFree's Terms and Conditions.