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INTERNATIONAL CUSTOMERSHave a question? Find the answers to your most frequently asked questions.

SHOP WITH EASE

EILEEN FISHER is pleased to offer our international customers the opportunity to shop eileenfisher.com. We have partnered with the company BorderFree, so you can easily shop, ship and see your complete order total, including shipping fees, customs tariffs and taxes when you check out.

For a complete list of countries, click here.


Ordering & Payment
  • Order Calculation

    To view your order total, add the items you are interested in to your shopping bag and click on the "Place Order" button. Borderfree will calculate and guarantee the lowest possible order total in your preferred currency, including all shipping costs from the US to your selected international destination, and any applicable duty, customs tariffs and taxes as determined by the destination customs authority.

  • Additional Costs

    There will be no additional costs when you receive your order. When you use the Borderfree Global Checkout, you will be provided with a guaranteed order total in your selected currency so you can place your order with certainty. The order total presented will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery or due as COD charges.

  • Order Status

    If you have your order number, you can check the status of your international package(s) here. If you do not remember your order number, email us at international@eileenfisher.com and we will be happy to provide an update on your order.

  • Emails About Your Order

    Below are examples of emails you might receive:

    Order Confirmation. This email confirms that we have received your order. It includes your order number. Keep this email for your records.

    Order Shipment Confirmation. This email confirms that your order or part of your order has shipped. You may receive multiple emails depending on the items you selected, or if you ordered multiple items and they were shipped separately.

    Returns Processed. We will email you once your return has been received and processed.

    Other. There are a few other reasons you would receive an email, including: difficulty in processing your order, inability to ship to the address provided, issues with credit card or cancellation of order. Should you receive a notice like this and have questions, please contact our Customer Service Team at 1.866.512.5197, UK: 0808.234.0169 available Monday through Friday, 9:00am-10:00pm, Saturday, 9:00am- 5:00pm, EST (excluding US holidays) or you can contact us by email at: international@eileenfisher.com

  • Credit Cards

    We currently accept Visa and MasterCard for all international orders and American Express and PayPal for select destinations. Available options will be presented at checkout. Please note, if you choose to select a payment currency other than your own, your credit card company may assess a fee for converting the currency.

  • Billing

    Your credit card will be billed by Borderfree at the time your package(s) leaves the US. Your credit card statement will read BF*EILEENFISHERINT.

  • Price Adjujstments

    Due to various factors, such as the length of shipping time, calculation of currency, duty, customs tariffs and taxes, we cannot perform price adjustments should an item go on sale between the time of purchase and delivery to your destination.

  • Duty, Customs Tariffs & Taxes

    Duty, customs tariffs and taxes (including VAT) are set by the destination countries local government and are determined based on a combination of the country of origin of manufacture of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree and EILEEN FISHER support. The amount of applicable duty, customs tariffs and taxes will vary by country and will be determined and guaranteed by Borderfree Global Checkout.

  • Gift Cards

    Unfortunately, gift cards are not available for sale or redemption on international orders. All gift card purchases must go through the US shipping site.

  • Restricted Items

    Some items available for sale in the US are not available for international shipment. Consequently, you may see items available for sale on our US site, but not on our international site. Additionally, you may be asked to remove an item from your shopping bag, if your specific destination country does not permit the import of that item.

  • Buy Online, Ship to Store

    Buy Online, Ship to Store is currently unavailable for international orders.

Shipping Information
  • Shipping Rates

    To ship internationally, visit our international page, select your country and currency, add items to your EILEEN FISHER shopping bag and then click on the "Checkout" button. Borderfree will calculate and guarantee the lowest possible order total in your preferred currency, including any shipping costs from the US, the shipping method (Standard or Express) to your selected destination, the types and quantity of items you are purchasing, as well as any applicable duties, and taxes as determined by the destination country's customs and revenue authority.

    To access our international page, click on the flag in the upper right hand corner of the page.

  • International Holiday Shipping

    Destination Carrier Order by
    Canada DHL Express 12-14-2018
    Standard 12-11-2018
    Postal 12-07-2018
    Mexico 12-13-2018
    DHL Economy 12-11-2018
    Standard 12-07-2018
    Central America DHL Express 12-13-2018
    DHL Economy 12-11-2018
    The Caribbean DHL Express 12-12-2018
    DHL Economy 12-10-2018
    Standard 12-04-2018
    South America DHL Express 12-12-2018
    DHL Economy 12-10-2018
    United Kingdom DHL Express 12-13-2018
    DHL Economy 12-11-2018
    Standard 12-06-2018
    Postal 11-30-2018
    Western Europe DHL Express 12-13-2018
    DHL Economy 12-11-2018
    Standard 12-06-2018
    Postal 11-30-2018
    Eastern Europe DHL Express 12-12-2018
    DHL Economy 12-10-2018
    Standard 12-06-2018
    Postal 11-30-2018
    Russian Federation DHL Express 12-12-2018
    Standard 11-30-2018
    Middle East DHL Express 12-12-2018
    DHL Economy 12-11-2018
    Standard 12-06-2018
    Postal 11-30-2018
    South Africa DHL Express 12-12-2018
    DHL Economy 12-10-2018
    Standard 11-30-2018
    Africa DHL Express 12-11-2018
    China DHL Express 12-12-2018
    Standard 12-06-2018
    Postal 12-04-2018
    Hong Kong, Macao & Taiwan DHL Express 12-13-2018
    DHL Economy 12-11-2018
    Standard 12-06-2018
    Japan DHL Express 12-13-2018
    Standard 12-07-2018
    South Korea DHL Express 12-12-2018
    Standard 12-10-2018
    Singapore DHL Express 12-12-2018
    Standard 12-05-2018
    India DHL Express 12-12-2018
    DHL Economy 12-10-2018
    Standard 12-04-2018
    Rest of Asia DHL Express 12-11-2018
    DHL Economy 12-07-2018
    Australia DHL Express 12-12-2018
    DHL Economy 12-10-2018
    Standard 12-04-2018
    New Zealand DHL Express 12-12-2018
    DHL Economy 12-10-2018
    Postal 11-30-2018
    Pacific Islands DHL Express 12-11-2018
  • International Delivery Times

    Region Destination Delivery Times
    Canada Canada Global Mail: 5 - 14 bus. Days,
    Express: 3 - 5 business days
    Europe Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey 4 - 6 business days

    Lithuania, Malta, Romania

    5 - 7 business days

    Iceland

    5 - 8 business days

    Cyprus

    6 - 8 business days

    Gibraltar, Guernsey, Jersey

    6 - 9 business days

    United Kingdom

    Global Mail: 6 - 9 bus. Days,
    Express: 4 - 6 business days
    Australia,
    Asia
    & Pacific
    Hong Kong, Japan, Taiwan, Thailand 4 - 6 business days

    Australia, India, Indonesia, Macau, New Zealand, Philippines, Singapore, South Korea, Sri Lanka

    5 - 7 business days

    Bangladesh, Pakistan

    6 - 8 business days

    Cambodia, Maldives

    7 - 9 business days
    Latin America & Caribbean Argentina, Barbados, Belize, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Nicaragua, Panama, Trinidad and Tobago 4 - 6 business days

    Cayman Islands

    4 - 7 business days

    Antigua and Barbuda, Bolivia, Brazil, Grenada, Paraguay, Peru

    5 - 7 business days

    Bermuda, Guadeloupe, Martinique

    5 - 8 business days

    Aruba, Turks and Caicos Islands

    5 - 9 business days

    Dominica

    6 - 8 business days

    Montserrat, Saint Kitts and Nevis, Saint Lucia

    6 - 9 business days

    French Guiana

    7 - 10 business days
    Africa & Middle East Israel, Saudi Arabia, United Arab Emirates 4 - 6 business days

    Bahrain, Egypt, Oman, Qatar, South Africa

    5 - 6 business days

    Réunion

    5 - 10 business days

    Jordan, Kuwait

    6 - 8 business days

    Brunei

    7 - 9 business days

  • Shipping Internationally from the US

    If you are located in the US and would like to have an order shipped to an international recipient, you can do so by shopping eileenfisher.com and using the Borderfree Global Checkout. Please be sure to visit the international section of our website and select the country you will be shipping to in order to shop items available for delivery to that particular country. You will receive a guaranteed order total for your international order, including all customs tariffs, taxes and international shipping charges, while paying in USD and using a US credit card. Gift wrap is not available for international shipments.

  • Backorders

    If you place an order for an item that is not available for immediate shipment, it will be "backordered." You will be informed if an item is backordered at the time you add it to your shopping bag. You will also be given an approximate date of shipment. You will not be charged for backordered items until they leave the US. Your order total will be determined at the exchange rate current when you submitted your order, regardless of when your items ship. In the event a backordered item is part of your order, we reserve the right to cancel the item or ship your order in multiple packages. If for any reason you would like to cancel a backorder, please email us at international@eileenfisher.com or call us at 1.866.512.5197, UK: 0808.234.0169.

  • Cancellations

    If an item is cancelled from your order for any reason, you will not be charged for the item, duty, customs tariffs, taxes or shipping fees related to the item.

Returns
  • Returns

    If for any reason you are not satisfied with your purchase, please contact us at international@eileenfisher.com or 1.866.512.5197, UK: 0808.234.0169 for a Returns Authorization and we will provide you with further instructions on how and where returns should be shipped as well as the amount you will be refunded. We accept unworn merchandise with the original tags attached within 45 days from the date of purchase. Return shipping costs to the International Returns Facility are the responsibility of the customer and will be deducted from your total refund.

    Once the item is received in saleable condition, our partner Borderfree will provide you with a refund of the original merchandise price and any duties, taxes, and/or VAT originally paid on the returning item, in the same currency and using the same exchange rate as your original order. The cost of return shipping to our International Returns Facility will be deducted from this amount.

    When shipping your return parcel, please go to www.dhl.com to find pickup/drop-off details for your country. We regret that we cannot issue refunds for merchandise not received by EILEEN FISHER. At this time we are unable to offer exchanges on international orders.

    Eileenfisher.com orders shipped to International destinations cannot be returned to any EILEEN FISHER retail stores..

  • Exchanges

    At this time, we are unable to offer exchanges on international orders. The original item must be returned, and a new order placed for merchandise in a new size or color. If you need assistance, please email us at international@eileenfisher.com or call us at 1.866.512.5197, UK: 0808.234.0169. Please note that stores in Canada and the UK that sell EILEEN FISHER clothing cannot accept eileenfisher.com returns or exchanges.

Company information
Safety and Privacy
  • Terms of Use

    Your use of our website is considered to be your acceptance of these terms as well as those provided in the privacy policy. Due to circumstances, which are beyond our control, we may need to change these terms or the privacy policy from time to time without notice. Your use of our website after such changes are made and provided on our website constitutes your acceptance of the new terms.

    All content and material contained in our website is protected by copyright, trademark and other intellectual property rights. Our content and materials may not be copied, recorded, published, broadcast, posted, modified, transmitted, displayed, distributed or downloaded unless you have received our prior written permission. Of course, you may make copies of our website as necessary incidental acts during your viewing of it, and you may print pages of our website for your private purposes. However, you may not "mirror" any of our website's content or materials on any other server.

    To the extent you provide any information, data, suggestions or ideas to us via our website, you agree that it will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. Also, any information, data, suggestions or ideas you provide shall not contain libelous or otherwise unlawful, abusive, defamatory or obscene material. We must reserve the right to delete any information, data, suggestions or ideas you provide that we deem libelous, abusive, defamatory, obscene or in violation of any copyright or trademark laws, or any other laws.

    Although we do not promote, or represent the quality of, the services or products of any other businesses on our website, you may encounter occasional links to other websites. Please know that we are not and cannot be responsible for the privacy policies or content of such other websites. We encourage you to be aware of, and to read, the privacy statements of each website you visit. Our privacy policy applies only to information collected on our site. Please direct any complaints or comments as to any linked websites directly to that website's administrator or webmaster.

    EILEEN FISHER, Inc. provides our website to you for your convenience and information. Please understand that we are not providing any warranties to you, and your use of our website is strictly on an "as is" basis. We shall not be liable for any damages or losses whatsoever from your use of our website, even if you inform us in advance of the possibility of such damages or losses. These terms and all aspects of your use of our website shall be governed under the laws of the state of New York, without regard to its conflicts of law principles. Your use of our website signifies your agreement to the personal jurisdiction of, and venue in, such courts.

  • Privacy Policy

    EILEEN FISHER PRIVACY POLICY

    Last updated May 24, 2018

    This Privacy Policy describes and governs the information collection, use, and sharing practices of EILEEN FISHER, Inc. and its affiliates (for the purposes of this Privacy Policy, collectively "EILEEN FISHER", “we”, “us” or “our”). Our Privacy Policy reflects our long history of customer service and the high value we place on our customers' trust. EILEEN FISHER is committed to protecting our customers' right to privacy and to the ethical and responsible use of your information.

    This Privacy Policy details the personal information we collect about you, the means through which we collect that information, with whom we share it, and how you can change your preferences regarding how we collect and use your information when you provide it to us.

    What Information We Collect and How We Collect It

    We collect, store, and use information that you provide directly to us and information we acquire in other ways, as discussed below. Some of this information is personal information, meaning it relates to an identified or identifiable natural person.

    Information We Acquire From You Directly

    We acquire information from you when you (a) provide information via any of the EILEEN FISHER Websites, (b) interact with any EILEEN FISHER checkouts, (c) participate in any EILEEN FISHER questionnaires, panels, contests, or sweepstakes, (d) communicate or interact with EILEEN FISHER customer service or (e) engage in any other electronic with EILEEN FISHER. Through these channels, you might provide us with information about you, information about the recipient of any merchandise you are ordering and/or having shipped, including, in either case, names, email addresses, postal addresses, phone numbers, genders, birthdays, marketing preferences, personal interests, credit card information, and other financial information. We also acquire other information about you when you interact with the EILEEN FISHER Websites and certain of its features, including accounts, checkouts, questionnaires, contests, sweepstakes and social media features.

    Information We Acquire in Other Ways

    We, or our third party partners, may collect information through log files. This may include city and country location, IP address, browser type, device information, a unique identifier from your browser or device, and details of your usage such as your preferences (such as social media “pins”, “likes” and “dislikes”). We may also acquire information about you from third parties and publicly available information. Using this information helps us fulfill your orders, keep records, and provide products and services that may be of interest to you.

    Technologies Used at EILEEN FISHER

    Cookies: A cookie is a simple file that is stored on your device by a website’s server. When you interact with EILEEN FISHER cookies and other similar technologies may be used for storing information, and accessing information stored on your device.

    These cookies and other similar technologies may include first party cookies (i.e., those placed by the website being visited) and third party cookies (i.e., those placed by a website other than the one being visited), Local Shared Objects (commonly referred to as “LSOs,” "Flash Cookies", or “HTML 5 Cookies”) and tracking pixels (including clear gifs). Cookies can either expire at the end of a session ("Session Cookies") or be persistent and last through multiple sessions ("Persistent Cookies"). Session Cookies can be helpful for remembering items you put in your shopping cart as you browse a website, or for security reasons. Persistent Cookies are stored on your device in between sessions, which allows for your preferences or actions to be remembered and used on a website or across different websites. Persistent Cookies may be helpful in remembering your preferences and choices when using a website or to ensure advertising messages are more relevant to you.

    Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. The "Help” function within your browser may tell you how to do this. Alternatively, you can visit www.allaboutcookies.org, which gives comprehensive information on how to disable cookies on a wide variety of desktop browsers.

    Please note that certain cookies are required for you to be able to take advantage of some of EILEEN FISHER’s important functions. If you disable or refuse cookies, some parts of our website may not function properly. Your web browser may let you choose your preference as to whether you want to allow websites to collect information over time about your online activities across different websites or online services. At this time, we do not respond to such "Do Not Track” or similar preferences you may have configured in your web browser, and we may continue to collect information in the manner described in this Policy.

    Third Party Cookies: We partner with advertising companies to place our advertising on other websites on the Internet. These companies may use third party cookies which allow them to develop personalized advertising so that it relates to information that may be of interest to you.

    Web Beacons: This is an electronic file on a web page that allows us to count and recognize users who have visited that page. Among other things, a web beacon can be used in HTML-formatted email to determine responses to our communications and measure their effectiveness - for instance, if you get an email from us and click on a link in that email to go to our website. You can generally avoid web beacons in email by turning off HTML display and displaying only the text portion of your email.

    Geo-location: Geo-location refers to technologies that permit us to determine your devices location. We may ask you to manually provide precise location information on our website, or to enable your mobile device to send us precise location information. We may also automatically use information from your web browser or computer to determine general location information, such as the city in which you live.

    How We Use the Information We Collect

    By electing to enter into a contract with us for the purchase of goods, you allow us to use and retain your information as needed to provide you services, fulfill your order, administer and operate our loyalty program, comply with our legal obligations, and resolve disputes.

    These are also legitimate business reasons for the use and processing of your personal information. For example, we analyze transactional data for statistics that may contribute to the enhancement of our services. Another example would be if you place an order with us through one of our merchant suppliers, our merchant supplier may contact you if there is an issue with the order.

    How We Share and Disclose Personal Information

    We do not sell your information to others and do not share your information other than as outlined in this Privacy Policy. However, there are certain situations where we may provide your information to third parties. These third parties are only authorized to use your information in order to provide you services and as otherwise outlined in this Privacy Policy.

    Marketplaces and Partners Involved in Your Transaction: Depending on how you interact with us, you may make purchases that involve third parties. For example, you may make a purchase that involves a third-party website or marketplace. In such situation, you may initially view products on an EILEEN FISHER website and are then directed to a third party website for purchase, and EILEEN FISHER facilitates the order. If this is the case, it may be clear to you that a third party is involved in your transaction. In these scenarios we may share your personal information with that third party.

    Service Providers: We may provide your personal information to certain service providers, in connection with the fulfillment of your purchase or the improvement of our products and services. These service providers may include delivery agents, email providers, customer support providers, customs brokers, technical support, international revenue authorities, and fraud management parties.

    Third Party Marketing Features: If you opt-in as described in the Section “Marketing, Promotional and Other Information", we may supply your personal information to third parties. If you use third party items that interact with the EILEEN FISHER websites, including social media features, blogs, or other applications or items, we may supply your personal information to those third parties.

    EILEEN FISHER’s Protection: We will disclose your personal information as required by law, when we believe that disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, legal process, or to enforce our Terms & Conditions and other agreements.

    Business Transitions: In the event EILEEN FISHER goes through a business transition, such as a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of EILEEN FISHER’s business, assets, or stock (including in connection with any bankruptcy or similar proceedings) with or acquisition by another company, your personal information will likely be among the assets transferred.

    Your Consent: We may share your information in other ways that you specifically consent to.

    Other Disclosures: We may disclose your Personal Information: (i) when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities that may be causing injury to you, EILEEN FISHER, or others; (ii) when we believe that applicable law, legal process, or regulation requires it; or (iii) to investigate, prevent, or take action regarding suspected illegal activities or fraud. In some circumstances we may be required to provide your personal information to a law enforcement agency and prohibited from providing you notice of that event.

    Aggregated Content: We may also share aggregate information with our merchant partners, PR agencies, advertising agencies, and other third parties. By aggregate information we mean information from multiple users that is not personal information.

    Securing and Retention of Personal Information:

    We take the security of your data very seriously. We take reasonable and appropriate measures to protect your data by using a variety of generally accepted standards, technologies, and processes. Please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure and no one can guarantee absolute security.

    The security of your password is vital to the security of your data. We recommend that you do not share, reuse, or store any of your passwords with anyone else.

    We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you have questions regarding how long a specific type of information is retained, please contact us using the information below.

    Marketing, Promotional and Other Information

    In certain cases, when interacting with EILEEN FISHER, you may be provided with a choice to opt-in or opt-out of receiving marketing and promotional information. In other non-marketing cases, you may not be presented this choice. If you, at any time, choose to opt-out of receiving such information, we will abide by that preference. Furthermore, at any time you may send us an email at information@eileenfisher.com to opt out. You may also follow the unsubscribe instructions contained in the marketing communications you receive from EILEEN FISHER. In certain cases, we may give you the option to opt-in to receive marketing, promotional or other information from one of our partners or other third party. If you chose to opt-in for that, we will provide your personal information to that third party.

    No matter what your marketing preferences are, we may contact you to acknowledge, confirm, or fulfill any order that you place or for other legitimate business reasons.

    Links to Other Websites

    The EILEEN FISHER Websites may include third-party advertising and links to third-party websites. We are not responsible for the content displayed or the practices of any such websites. We recommend that you review the privacy policy and terms and conditions of those websites.

    Your Rights and Choices

    Some individuals have rights to request certain things of us regarding their personal information. If you would like to make a request to EILEEN FISHER regarding the personal information about you held by EILEEN FISHER, you may email us at information@eileenfisher.com . We will respond to your requests regarding your personal information within 30 days.

    • You may have the right to access the personal information we have about you.
    • You may have the right to correct any errors or modify your personal information.
    • You may have the right to request that we delete personal information held by us to the extent that we do not need to retain such personal information to comply with legal or regulatory reasons.
    • You may have the right to object to processing of data that you previously consented to.
    • You may have the right to complain to a regulatory body about our privacy practices.


    Transfer of Data Cross Border

    EILEEN FISHER adheres to applicable laws and regulations regarding your personal information moving across geographical and jurisdictional borders.

    Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above (see How We Use The Information We Collect), which may be situated (and may be processed by staff operating) in places other than your home jurisdiction, the U.S. and/or the European Economic Area (EEA). The countries concerned may not have similar data protection laws to your home jurisdiction, the US and the EEA. Where we transfer your information we will take all reasonable steps to ensure that your privacy continues to be protected. By submitting information via the EILEEN FISHER website, you agree to this storing, processing, and transfer.

    Miscellaneous

    California Privacy Rights: Residents of the State of California have the right to request from companies conducting business in California a list of all third-parties to which the company has disclosed certain personally identifiable information as defined under California law during the preceding year for third-party direct marketing purposes.

    Children: EILEEN FISHER does not provide products and services to children, or knowingly collect or solicit information from children under the age of 16. If you are a parent or guardian of a child under the age of 16 and believe he or she has disclosed personally information to us, please contact us at information@eileenfisher.com .

    Contact EILEEN FISHER

    If you have any questions about our privacy policy, you can contact us by emailing us at information@eileenfisher.com . You may also write to us at:

    Attn: Vice President of Technology
    EILEEN FISHER, Inc.
    2 Bridge Street, Suite 230
    Irvington, New York 10533

    If we need, or are required, to contact you concerning any event that involves your information, we may do so by email, telephone, or mail.



  • BorderFree Privacy Policy

    Click here to read BorderFree's Privacy Policy.

  • BorderFree Terms and Conditions

    Click here to read BorderFree's Terms and Conditions.