My Account


  • Returns

    If for any reason you are not satisfied with your purchase, please contact us at or 1.866.512.5197, UK: 0808.234.0169 for a Returns Authorization and we will provide you with further instructions on how and where returns should be shipped as well as the amount you will be refunded. We accept unworn merchandise with the original tags attached within 45 days from the date of purchase. Return shipping costs to the International Returns Facility are the responsibility of the customer and will be deducted from your total refund.

    Once the item is received in saleable condition, our partner BorderFree will provide you with a refund of the original merchandise price and any duties, taxes, and/or VAT originally paid on the returning item, in the same currency and using the same exchange rate as your original order. The cost of return shipping to our International Returns Facility will be deducted from this amount.

    When shipping your return parcel, please go to to find pickup/drop-off details for your country. We regret that we cannot issue refunds for merchandise not received by EILEEN FISHER. At this time we are unable to offer exchanges on international orders. orders shipped to International destinations cannot be returned to any EILEEN FISHER retail stores.

  • Exchanges

    At this time, we are unable to offer exchanges on international orders. The original item must be returned, and a new order placed for merchandise in a new size or color. If you need assistance, please email us at or call us at 1.866.512.5197, UK: 0808.234.0169. Please note that stores in Canada and the UK that sell EILEEN FISHER clothing cannot accept returns or exchanges.