- Order Calculation
To view your order total, add the items you are interested in to your shopping bag and click on the "Checkout" button. BorderFree will calculate and guarantee the lowest possible order total in your preferred currency, including all shipping costs from the US to your selected international destination, and any applicable duty, customs tariffs and taxes as determined by the destination customs authority.
- Additional Costs
There will be no additional costs when you receive your order. When you use the BorderFree Checkout, you will be provided with a guaranteed order total in your selected currency so you can place your order with certainty. The order total presented will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery or due as COD charges.
- Order Status
- Emails About Your Order
Below are examples of emails you might receive:
Order Confirmation. This email confirms that we have received your order. It includes your order number. Keep this email for your records.
Order Shipment Confirmation. This email confirms that your order or part of your order has shipped. You may receive multiple emails depending on the items you selected, or if you ordered multiple items and they were shipped separately.
Returns Processed. We will email you once your return has been received and processed.
Other. There are a few other reasons you would receive an email, including: difficulty in processing your order, inability to ship to the address provided, issues with credit card or cancellation of order. Should you receive a notice like this and have questions, please contact our Customer Service Team at 1.866.512.5197, UK: 0808.234.0169 available Monday through Friday, 9:00am-10:00pm, Saturday, 9:00am-5:00pm, EST (excluding US holidays) or you can contact us by email at: firstname.lastname@example.org
- Credit Cards
We currently accept Visa and MasterCard for all international orders and American Express and PayPal for select destinations. Available options will be presented at checkout. Please note, if you choose to select a payment currency other than your own, your credit card company may assess a fee for converting the currency.
Your credit card will be billed by BorderFree at the time your package(s) leaves the US. Your credit card statement will read BF*EILEENFISHERINT.
- Price Adjujstments
Due to various factors, such as the length of shipping time, calculation of currency, duty, customs tariffs and taxes, we cannot perform price adjustments should an item go on sale between the time of purchase and delivery to your destination.
- Duty, Customs Tariffs & Taxes
Duty, customs tariffs and taxes (including VAT) are set by the destination countries local government and are determined based on a combination of the country of origin of manufacture of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that BorderFree and EILEEN FISHER support. The amount of applicable duty, customs tariffs and taxes will vary by country and will be determined and guaranteed by BorderFree Global Checkout.
- Gift Cards
Unfortunately, gift cards are not available for sale or redemption on international orders. All gift card purchases must go through the US shipping site.
- Restricted Items
Some items available for sale in the US are not available for international shipment; consequently you may see items available for sale on our US site, but not on our international site. Additionally, you may be asked to remove an item from your shopping bag if your specific destination country does not permit the import of that item.
- Buy Online, Ship to Store
You can now shop at eileenfisher.com and pick up your order in your favorite EILEEN FISHER US retail store. This complimentary delivery option offers the convenience of shopping online and the personalized in-store service you rely on.
- Enjoy FREE expedited shipping
- Easy access to all EILEEN FISHER styles
- Pickup at any of our US retail stores