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ASK us Have a question? Find the answers to your most frequently asked questions.

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Ordering
  • Shopping Bag

    The Shopping Bag holds products you wish to purchase while you shop. Items you place in your Shopping Bag will remain there only for the session, unless they are purchased, removed or inventory is no longer available.

    Options in the Shopping Bag:
    Update Quantity. To do this, simply type in the quantity you wish to purchase and click "Update Bag."

    Remove an Item from Your Shopping Bag. To remove an item, check the "Remove" box and click "Update Bag."

    Continue Shopping. If you wish to continue shopping on our site, the items saved in your bag will remain there during your session. Click on "Continue Shopping" to search the site for additional items. At any time during your shopping experience, you can return to your Shopping Bag by clicking on "Shopping Bag" in the top right corner.

    Proceed to Checkout. When you are ready to purchase your item(s), click on "Continue to Checkout." Our checkout process is fast, easy and secure. For more information on our secure shopping guarantee, click here.

    Promotional Code. You may enter a promotional code in the Promotional Code field. If your promo qualifies, it will be displayed in discount summaries below. For more information about promotional codes, click here.

    Estimated sales tax. If you are logged in, we will calculate your sales tax based on your default shipping address. If you are not logged in, this amount will appear as $0.00, until you enter or select a shipping address later in Billing and Shipping where an accurate sales tax will be displayed.

    Gift Card. You may check your gift card balance here. You will be asked to re-enter your gift card number on the payment page to apply it toward your purchase. For more information about gift cards, click here.

  • Guest Checkout

    We are pleased to offer Guest Checkout as a convenient way to shop without opening an EILEEN FISHER registered account.

    If you would like to place an order using the Guest Checkout option please follow these steps:
    Once you have placed your items for purchase in your shopping bag click the "Checkout" button. From here you will be taken to the Shopping Bag Review page. Click on "Continue to Checkout," you will be taken to the Sign In page. Under Guest Checkout complete the email field. Once you have entered your email address click "Continue as Guest."

    If you have an EILEEN FISHER account and would like to use the Guest Checkout option, please note that EILEEN FISHER customer rewards points will not be accrued for any orders placed using the Guest Checkout.

    Orders placed using the Guest Checkout option will not appear in your account history and cannot be tracked.

  • Billing and Shipping

    Select or add a new billing address associated with the card on which your purchase will be placed. Your name and billing address must be entered exactly as they appear on your credit card statement to avoid any delay in the authorization process. If entering a new address, a check box at the bottom will be checked automatically to save this new address for future use. If you have previously selected a billing address as your default billing address, you will see the address field already filled out with that address.

    Next, select or add a new shipping address where you would like your order sent.

    If you would like to ship items in your order to more than one address, click the "Click Here to Ship to Multiple Addresses" button. On the Multiple Shipping Addresses page, you can specify a different shipping address for each item in your Shopping Bag, though only one shipping method may be applied to all items.

    Select a shipping method for your item(s). Shipping costs are dependent on the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

    If you would like to send an item in your order as a gift, please include gift instructions in the Special Comments box located on the Billing and Shipping page of checkout. Please be sure to indicate the item you are purchasing as a gift as well as the address it is being shipped to when you are shipping to multiple addresses.

    Click "Continue" to checkout.

    You may also ship your order free to any EILEEN FISHER retail store in the United States. For more information about the EILEEN FISHER Ship to Store service, click here . Please note: When selecting this option, you cannot ship to multiple addresses.

  • Payment Information

    EILEEN FISHER accepts the following forms of payment:

    • VISA
    • MASTERCARD
    • AMERICAN EXPRESS
    • DISCOVER
    • EILEEN FISHER Gift Card
    Your credit card will not be charged until your order ships.

    Appropriate sales tax will be added to your final bill for the following states:
    AZ, CA, CO, CT, FL, GA, IL, MA, MD, MI, NJ, NM, NY, OR, PA, TX, VA, WA

    Some states require sales tax to be assessed on shipping & handling fees, which may reflect a slightly higher order total. These states include:
    AZ, CA, CT, GA, IL, MD, MI, NJ, NM, NY, PA, TX, VA, WA

  • Redeeming a Gift Card

    To use your EILEEN FISHER Gift Card as a form of payment on the Payment page in the checkout process:

    • Enter your Gift Card number and the 4-digit verification number located on the back of your Gift Card (codes are case sensitive).
    • Some Gift Cards require you to scratch off a laminated area in order to reveal the 4-digit verification number. The laminate is located on the back of the card next to your Gift Card number.
    • Multiple Gift Cards may be used per order. (Please note that multiple credit cards may not be used.)
    • Click the "Apply" button.
    • The Gift Card dollar amount will be deducted from your order total. You will find the balance due highlighted in red under the Payment Summary.
    • To pay the balance due, enter your credit card details or select a saved credit card from the drop-down menu and click the "Continue" button.
    • You will be able to view the breakdown of your Payment Method on the Order Review page before you click the "Submit Order" button.
    We suggest you check the balance of your Gift Card before you apply it to the order. If there is a balance due, you can enter either another Gift Card or credit card. To read more about Gift Cards, click here.

  • Order Review

    On the Order Review page, you can review your entire order, including your shipping address, shipping method(s), and billing information, all of which can be edited at this point. You will also see any applied discounts, promotions, and total charges.

    You also have the option to include our current season's mailer, if available, in your order.

    To complete your purchase, click "Submit Order."

  • Thank You Page

    After you complete the checkout process, the Thank You page provides you with your order confirmation number. Print or record this number for your records. You will need this information for all references to your order.

    You will also find information on order cancellation. For more information about cancelling an order, click here.

  • Emails About Your Order

    Click here to read about the emails you will receive informing you of your order's status.

  • Cancelling Your Order

    Registered Customer:

    If you have placed your order by signing into your EILEEN FISHER acount and you would like to cancel your order after you have pressed the "Submit Order" button, you have a 45-minute window in which you may do so. During this time, a "Cancel Order" link in the Order History section of My Account will be active. Your order confirmation email will contain a link back to this area, from which you may cancel.

    Guest Customer:

    If you shopped as a guest, please contact our Customer Service Team during our business hours, Monday through Friday, 9:00am-10:00pm, EST and Saturday, 9:00am-5:00pm, EST (excluding holidays). Our associates will make every effort to assist you with cancellation within the 45 minutes after order submission.

    Orders placed using the Guest Checkout option will not appear in your account history if you are an EILEEN FISHER registered customer nor will you be able to cancel your order via the order confirmation email or My Account.
  • Write a Review

    We think a lot about our customers when we design our clothes, so we'd love to hear from you. Tell us about your recent purchase. You'll help other customers make buying decisions – and give our design team welcome feedback.

    To write a review:
    1) Log in to your account.
    2) If you have purchased as a guest using our Guest Checkout option and you do not have an account you will need to create an account in order to write a review.
    3) Click on your purchased product, then click the "Write a Review" tab next to it.
    4) Rate your product and write a review.
    5) Your review may take up to 72 hours to post on the website.
    6) Please come back to view your review.

  • Buy Online, Ship to Store

    You can now shop at eileenfisher.com and pick up your order in your favorite EILEEN FISHER US retail store. This complimentary delivery option offers the convenience of shopping online and the personalized in-store service you rely on.

    • Enjoy FREE expedited shipping
    • Easy access to all EILEEN FISHER styles
    • Pickup at any of our US retail stores
    To use this service, select the EILEEN FISHER Ship to Store option on the Billing and Shipping page during checkout and choose a store from the menu.

Shipping
  • Shipping Methods

    Depending on the item(s) you purchase on eileenfisher.com and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.

    At checkout, you will be prompted to choose a shipping method for your item(s). Please note, some shipping destinations may offer only one shipping method. Shipping costs are dependent on the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.


    EILEEN FISHER Ship to Store: All Ship to Store orders are shipped free using expedited delivery.


    Shipping to an Address in the 48 Contiguous United States: We offer three shipping options: Standard, Second Business Day and Next Business Day. We begin processing all confirmed orders received by 1PM EST on the same business day. Business Days are Monday through Friday, excluding United States Holidays.

    Standard Shipping: In-stock items will arrive 4-6 business days after your order is processed. Orders received by 1PM Eastern Time will be processed the same day. Orders received after 1PM EST will be processed and shipped the following business day. (Saturday delivery is not available).

    Second Business Day: In-stock items will arrive in 2 business days after your order is processed. Orders received by 1PM Eastern Time will be processed the same day. Orders received after 1PM EST will be processed and shipped the following business day. (Saturday delivery is not available).

    Next Business Day: In-stock items will arrive by end of day on the business day after your order is processed. Orders received by 1PM Eastern Time will be processed the same day. Orders received after 1PM EST will be processed and shipped the following business day. (Saturday delivery is not available).

    APO Addresses: All shipments to APO (military base) addresses are shipped Standard Shipping via United States Postal Service. In-stock items will arrive 5-7 business days for delivery once the order has been processed; however, some destinations may take up to 21 days. Orders received by 1PM EST will be processed the same day. Orders received after 1PM EST will be processed and shipped the following business day.

    Business days are Monday-Friday, excluding federal holidays within the United States.

    Alaska, Hawaii, Puerto Rico and Guam: All shipments to Alaska, Hawaii, Puerto Rico and Guam are shipped Standard Shipping via United States Postal Service. In-stock items will arrive 4-8 business days after your order is processed. Orders received by 1PM EST will be processed the same day. Orders received after 1PM EST will be processed and shipped the following business day.

    Business days are Monday-Friday, excluding federal holidays within the United States.

    We do not offer expedited delivery to APO addresses, Alaska, Hawaii, Puerto Rico, Guam or to PO boxes.

    Shipping Charges: Our shipping charges include processing fees that include the cost of processing your order, handling and packing the products you purchase and delivering them to you.

    Some states require sales tax to be assessed on shipping & handling fees, which may reflect a slightly higher order total. These states include: AZ, CA, CT, GA, MD, MI, NJ, NM, NY, PA, TX, VA, WA

      US 48 States AK, HI, PR, Guam Gift Card Only APO
    Standard $10.00 $15.00 $4.00 $10.00
    Two Business Day $20.00 N/A Contact Customer Service N/A
    Next Business Day $28.00 N/A Contact Customer Service N/A


    EILEEN FISHER does not currently offer weekend delivery.

    Transit Times
      Business Days
    Shipping Method Day of Order Day 1 Day 2 Day 3 Day 4 - Day 6
    Standard Order by 1PM ET Processing In Transit In Transit Delivery
    Two Business Days Order by 1PM ET In Transit Delivery    
    Next Business Day; Order by 1PM ET Delivery by 3:00 PM      
    AK/HI/PR/Guam - USPS Order by 1PM ET In Transit In Transit In Transit Delivery (+additional Days depending on location)
    APO - USPS Order by 1PM ET In Transit In Transit In Transit In Transit (may take up to 21 Days)
    Gift Cards - USPS Order by 1PM ET Processing In Transit In Transit Delivery


  • Item Availability

    In-Stock Items

    Most orders for items currently in stock begin the order process as soon as your online purchase is completed. Your in-stock item will be shipped once the item is located in stock, your payment is approved and the receiving addresses are verified. You will not be charged for any item until it is shipped to you..


    Back-Ordered or Pre-Ordered Items

    Back-ordered or preordered items are items that are not yet in stock, but available for advanced purchase on our site. Such an item will be processed for shipment once it is in stock. You will be notified of the status of your back-ordered item via email. You will not be charged for any item until it is shipped to you.

    Please note: Expected shipment times appearing on the product detail page specify when an item is expected to arrive in our warehouse, not when the item will arrive at its final shipping destination.

  • Tracking your Order

    Tracking numbers are applied to orders once they are processed for pick-up by the shipping carrier. They are included in your shipment status email. However, it may take additional time before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package.

    For APO, FPO, DPO addressed purchases, Alaska, Hawaii, Puerto Rico, Guam and Rural territories, orders are delivered via USPS. USPS does not offer a tracking number to track a package. As a registered customer in these instances, Your Order History will not offer tracking information, but will still offer order status and other details. Orders placed using the Guest Checkout option will not appear in Your Order History. Details of your Guest Checkout order may be found in your order confirmation email as well as the invoice included in your order.

  • Finding your Order Status

    The status of your order is easy to find. You will receive emails (at your email address) keeping you up to date about the status of your order. To view your order status, please visit the My Account section of our site and enter your email address and password under the "returning customers" section. After you have logged in, you may view information about your most recent orders (including tracking information) as well as past orders made after the middle of November 2009.

    If you have shopped as a guest using our Guest Checkout option we are not able to provide order status updates. Once your order has shipped you will receive a shipping confirmation email with tracking information and details regarding your order.

    If you have an EILEEN FISHER account and would like to use the Guest Checkout option, please note that EILEEN FISHER customer rewards points will not be accrued for any orders placed using this option. Orders placed using the Guest Checkout option will not appear in your account history.

    For additional assistance please chat with a Customer Service Associate when the Live Chat button is visible, Monday through Saturday, 10am-5pm, EST (excluding US holidays); email onlinesupport@eileenfisher.com or call us at 1.800.445.1603. Our Customer Service Team is available Monday through Friday 9am-10pm EST and Saturday from 9am-5pm EST (excluding U.S. holidays).

    How Is Order Status Different from Tracking Information?

    The status of your order is supplied by www.eileenfisher.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until your order is delivered. The tracking information is accessible from Your Order History on our website once it is available.

  • Shipping to Multiple Addresses

    EILEEN FISHER is pleased to offer shipping to multiple addresses. With this feature, you can send items in your Shopping Cart to more than one shipping address in just one order. For example, if you would like to send a sweater to a friend and a scarf to a family member, simply click the "Click Here to Ship to Multiple Addresses" button on the Billing and Shipping page and select or add both addresses next to the respective line items. You do not need to place separate orders. Only one shipping method may be applied to all items. The shipping fee is only charged on the first item.

    Please note: This feature may not be available for some addresses outside the continental United States. If you are unable to send an item to a particular address, simply remove it from your cart and place it as a separate order.

  • Estimated Delivery Dates

    Shipping your items on time is very important to us. For many items, we calculate estimated delivery dates to help you find out when these items are expected to arrive. An estimated delivery date is a calculation of several factors, including item availability, allocation time in our warehouse, the shipping method you select and the final shipping destination.

    EILEEN FISHER does not currently offer weekend delivery.

    Transit Times
      Business Days
    Shipping Method Day of Order Day 1 Day 2 Day 3 Day 4 - Day 6
    Standard Order by 1PM ET Processing In Transit In Transit Delivery
    Two Business Days Order by 1PM ET In Transit Delivery    
    Next Business Day; Order by 1PM ET Delivery by 3:00 PM      
    AK/HI/PR/Guam - USPS Order by 1PM ET In Transit In Transit In Transit Delivery (+additional Days depending on location)
    APO - USPS Order by 1PM ET In Transit In Transit In Transit In Transit (may take up to 21 Days)
    Gift Cards - USPS Order by 1PM ET Processing In Transit In Transit Delivery

  • Buy Online, Ship to Store

    You can now shop at eileenfisher.com and pick up your order in your favorite EILEEN FISHER US retail store. This complimentary delivery option offers the convenience of shopping online and the personalized in-store service you rely on.

    • Enjoy FREE expedited shipping
    • Easy access to all EILEEN FISHER styles
    • Pickup at any of our US retail stores
    To use this service, select the EILEEN FISHER Ship to Store option on the Billing and Shipping page during checkout and choose a store from the menu.

Your Order
  • Emails About Your Order

    After you place your order, you will receive emails about that order. Below are examples of the kinds of emails we might send:

    Order Confirmation.This email confirms that we have received your order. It includes your order number. Please keep this email for your records.

    Backorder Notice. This email informs you that an item from your order is not available for immediate shipment and will ship when it is available. Your credit card is only charged when the item is shipped. When the item is available to ship, we will send you an email with your order number. Please keep this email for your records.

    Shipment Confirmation. This email confirms that your order, or part of your order, has shipped.It includes a tracking number, except when shipped by USPS. You may receive multiple emails, depending on the items you selected, or if you ordered multiple items and they were shipped separately.

    EILEEN FISHER Ship to Store Ready for Pickup Email. Once your order has arrived at your preferred store location and has been processed, you will receive an email inviting you to come to the store to pick up your purchase. You or the person you selected will need to bring identification. Unfortunately, due to space limitations in our retail stores, we can hold packages for only 5 days before returning them to the distribution center and issuing you a refund.For store hours, click here.

    Return Confirmation and Credit. We will email you once your return has been received and processed.

    Post Interaction Email. Fifteen days after your order transaction you will receive this email, which invites you back to the website to leave feedback regarding the products you purchased. This information can be helpful to other customers and is welcomed by our design team. Click here for information about how to review our products.

    Other. There are a few other reasons you would receive an email, including difficulty in processing your order, inability to ship to the address provided, issues with your credit card or cancellation of the order. Should you receive a notice like this and have questions, please contact our Customer Service Team at 1.800.445.1603. They are available Monday through Friday 9am-10pm, Saturday 9am-5pm, EST (excluding US holidays).

  • Order Details

    Check the details of your orders through the My Account page. This is the easiest and fastest way to get the most current information regarding your eileenfisher.com orders.

    An Order History page will provide you with detailed information about your current or past orders. After your order is shipped, your tracking number, if available, will be displayed.

    At this time, only orders placed after the middle of November 2009, will be included in your Order History. We are working to include past orders you've made, as well as your purchases made in an EILEEN FISHER Retail Store.

    If you shopped as a guest using our Guest Checkout option your order details will not be available for view in your account history. Details of your Guest Checkout order may be found in your order confirmation email as well as the invoice included in your order.

  • Cancellations

    Registered Customer:
    If you have placed your order by signing into your EILEEN FISHER acount and you would like to cancel your order after you have pressed the "Submit Order" button, you have a 45 minute window in which you may do so. During this time, a "Cancel Order" link in the Order History section of My Account will be active. Your order confirmation email will contain a link back to this area, from which you may cancel.


    Guest Customer:
    If you shopped as a guest, please contact our Customer Service Team during our business hours, 9:00am-10:00pm, EST and Saturday, 9:00am-5:00pm, EST (excluding holidays). Our associates will make every effort to assist you with cancellation within the 45 minutes after order submission.

    Orders placed using the Guest Checkout option will not appear in your account history if you are an EILEEN FISHER registered customer nor will you be able to cancel your order via the order confirmation email or My Account.

  • Write a Review

    We think a lot about our customers when we design our clothes, so we'd love to hear from you. Tell us about your recent purchase. You'll help other customers make buying decisions – and give our design team welcome feedback.

    To write a review:
    1) Log in to your account.
    2) If you have purchased as a guest using our Guest Checkout option and you do not have an account you will need to create an account in order to write a review.
    3) Click on your purchased product, then click the "Write a Review" tab next to it.
    4) Rate your product and write a review.
    5) Your review may take up to 72 hours to post on the website.
    6) Please come back to view your review.

Returns
  • Return Policy

    If you're not absolutely delighted with an EILEEN FISHER purchase, we make it easy for you to return it.

    We accept unworn merchandise with the receipt and original tags attached within 30 days of purchase. Refunds will be issued in the same tender as the purchase. Please note, processing of online returns may take up to five business days. Depending on your credit card company, the credit should appear on your statement within two billing cycles.

    Your return should include the completed returns form. If you do not have the packing slip, provide the following information with your return: name, address, email address, phone number and order number, if available. Please be sure to ship the package with a carrier that can provide tracking and insurance. EILEEN FISHER cannot replace packages lost during return shipment if proof of tracking is not available.

    Merchandise returned after 30 days will be issued an EILEEN FISHER Gift Card in the amount of the current selling price.

    Please send returns to:
    EILEEN FISHER
    45A Enterprise Avenue
    Secaucus, NJ
    07094

    Damaged or Defective Items:

    If your merchandise was damaged in transit, save the original packaging and contact our Customer Service Department before returning. The Customer Service Team may be reached through Live Chat by clicking the "Live Chat" button when visible Monday through Saturday, 10:00am-5:00pm, EST (excluding US holidays); by telephone, at 1.800.445.1603 Monday through Friday 9:00am-10:00pm, Saturday 9:00am-5:00pm, EST (excluding US holidays) or via email at onlinesupport@eileenfisher.com.

    You may also return items to EILEEN FISHER Retail Stores located in the United States. Please visit our Store Locator page or call 1.866.512.5197. Refunds will be issued in the same tender as the purchase. Please note, at this time, we are unable to accept online returns in EILEEN FISHER Retail stores outside the United States. For information on International Returns please visit our International Order Information page.

  • Exchanges & Price Adjustments

    We will make every effort to accommodate an exchange request. However, our ability to process is based on product availability, which is not always guaranteed. Exchanges are processed like a return and reissued as a new order. You'll receive a credit for the items you're sending back and a separate charge for the exchange order placed.

    In order to process your new order we will need to contact you for payment details. Standard shipping will be provided free of charge on your new order. If you need additional assistance please contact a member of our Customer Service Team by calling 1.800.445.1603.

    We are pleased to offer our customers a one-time price adjustment on the first markdown of full-price merchandise, within 14 days of the original order date.

Eileen Fisher Rewards Program
  • Earn Points

    The EILEEN FISHER Rewards program is a special benefit that rewards customers for shopping in EILEEN FISHER retail stores or online.

    It is Eileen's way of thanking customers for their loyalty.

    Earn Points

    As a member of the EILEEN FISHER Rewards program, you receive one point for every dollar you spend (excluding sales tax). When you reach 2,000 points, a $100 gift card will be mailed to your home. Point accrual is ongoing, there is no cut-off date! After you've earned your $100 gift card, you immediately begin to accrue points towards your next one.

    The Rewards program is valid at EILEEN FISHER retail stores or online at eileenfisher.com only. The Rewards program is not available in Outlet, Company Stores, EF Boutiques or the LAB Store.

    Purchases made using our Guest Checkout option will not be applied to your rewards points accrual.

    You can sign up for the Rewards program in retail stores or online, simply by creating an Account. In retail stores, customers can sign up when they make a purchase. Customers must provide a valid phone number and have either a United States or Canadian mailing address to join.

    The EILEEN FISHER Rewards Program is not available on international orders at this time.

Eileen Fisher Personal Shopper
  • How to Contact Personal Shopping Team

    Our Personal Shopping Team provides personalized customer service via telephone and email. We will assist you in finding EILEEN FISHER items to meet all of your wardrobing needs, best suited for your lifestyle and upcoming events. We can assist you with locating merchandise on our website and in our EILEEN FISHER retail stores, as well as research specialty and department stores that have purchased merchandise from EILEEN FISHER. We would also be pleased to assist you in making fit and size recommendations, as well as answer any questions you may have about how to care for your EILEEN FISHER purchase.

    Our Personal Shopping Team may be reached at 1.866.512.5197
    Monday through Friday, 9:00am-10:00pm, Saturday, 9:00am-5:00pm, EST (excluding US holidays).

Your Account
  • Sign-In Instructions

    To sign in to your Account, click on the "Sign In" link found at the top right of the site. Enter your email address and password on the left side, and you will be taken to My Account. The "Sign In" link will then be displayed as "Sign Out," which you should click when you wish to end your session. If you are a new customer and would like to create an account, click here.

  • Forgot your Password?

    Click here to be directed to our "Sign In" page, where you can simply enter your email address in the space provided and click the "Reset Password" button. We will send you your password within minutes.

  • Creating an Account

    Creating an account on eileennfisher.com is easy. Simply, click the "My Account" or "Sign In" button, or when you place an order, you will be prompted to create an account with your name, email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order.

    Account Benefits

    By creating an account, you can review and manage all your eileenfisher.com information. You can access your shipping and billing addresses, order history, settings, and more.

    Improve your shopping experience by taking advantage of these great benefits:

    Emails and Exclusive Offers. By creating an account, you automatically receive email updates on special promotions, sales alerts, new product announcements, gift ideas and more!

    Order History. Track information regarding your order status and shipping information.

    Faster Checkout. Save your billing & shipping addresses, store payment information, and even select default billing and shipping addresses for an easier checkout.

    Gift Card Balance. Check the balances on your Gift Cards at any time.

    EILEEN FISHER Rewards Program. Earn a point for every dollar you spend (excluding sales tax)! When you reach 2,000 points, a $100 gift card will be mailed to your home. For more information about our Rewards Program, click here.

  • Managing Your Account

    It is easy to change your account information online, at any time. Simply click "My Account" to access your account and edit your personal, payment and shipping information.

EF Gift Cards
  • Purchasing a Gift Card

    To make your purchase, simply:

    • Go to our Gift Card link at the bottom of our website.
    • Select the quantity and amount and click "Add to Shopping Bag."
    • Proceed through Checkout.
    Gift Cards keep track of your balance and do not expire.
    All Gift Cards arrive in a gift box.

    Gift Cards ship standard USPS. Shipping fees for Gift Card only purchases - $4.00.

    EILEEN FISHER Gift Cards are available to the US customer only.

  • Checking a Gift Card Balance

    You can check your Gift Card balance at any time in My Account, in your Shopping Bag, or on the Payment page in Checkout.

  • Redeeming a Gift Card

    To use your EILEEN FISHER Gift Card as a form of payment on the Payment page in the checkout process:

    • Enter your Gift Card number and the 4-digit verification number located on the back of your Gift Card (codes are case sensitive).
    • Some Gift Cards require you to scratch off a laminated area in order to reveal the 4-digit verification number. The laminate is located on the back of the card next to your Gift Card number.
    • Multiple Gift Cards may be used per order. (Please note that multiple credit cards may not be used.)
    • Click the "Apply" button.
    • The Gift Card dollar amount will be deducted from your order total. You will find the balance due highlighted in red under the Payment Summary.
    • To pay the balance due, enter your credit card details or select a saved credit card from the drop-down menu and click the "Continue" button.
    • You will be able to view the breakdown of your Payment Method on the Order Review page before you click the "Submit Order" button.
    We suggest you check the balance of your Gift Card before you apply it to the order, so if there is a balance due, you can enter either another Gift Card or credit card.

    Rules and Regulations for Gift Cards
    • If the amount of your Gift Card does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase with a valid credit card, or an additional EILEEN FISHER Gift Card.
    • If the amount of your Gift Card is for MORE than the total order amount, the balance amount will be stored on your Gift Card account for future use.
    • Gift Cards should be treated like cash and are non-transferable, non-refundable and are not redeemable for cash, except where required by law.
    • We cannot replace lost or stolen Gift Cards.
    • No sales tax is charged when buying Gift Cards; however, purchases paid for with Gift Cards will include applicable sales tax.
    • If you have any additional questions, please contact our Customer Service Team.

  • Send as a Gift Option

    If you would like to send an item in your order as a gift, please include gift instructions in the Special Comments box located on the Billing and Shipping page of checkout. Please be sure to indicate the item you are purchasing as a gift as well as the address it is being shipped to when you are shipping to multiple addresses.

    If you have additional questions about purchasing an item as a gift please contact our Customer Service Team at 1.800.445.1603. Our Customer Service Team is available Monday through Friday, 9:00am-10:00pm, Saturday, 9:00am-5:00pm, EST (excluding US holidays). You can chat with a Customer Service Associate by clicking the "Live Chat" button when visible Monday through Saturday, 10:00am-5:00pm, EST (excluding US holidays).

    EILEEN FISHER gift cards are available to the US customer only.

Safety and Privacy
  • Terms of Use

    How We Use Personal Information

    We use your information to process orders you make on our website, for administrative purposes, to improve our services, to customize the advertising and content you see, to contact you, and for internal business purposes. In addition, if you make a purchase, create an account on our site, or sign up for our mailing list, we may use your email address or physical address to send you news and information about our company and products that might be of interest to you. You can opt-out of receiving future communications from us about special offers and new product information, you can unsubscribe by following instructions contained in the messages you receive, or you can change your marketing preferences by contacting us at onlinesupport@eileenfisher.com. Even if you opt-out of receiving these messages, we reserve the right to send you certain communications relating to the services we provide, such as when you purchase a product, and we may send you service announcements and administrative messages. We do not offer you the opportunity to opt-out of receiving those communications.

    We may also use anonymous information, such as information pertaining to web or mobile pages you have viewed, in order to analyze trends, track user's movements, provide a better user experience and gather demographic information for aggregate use.

    How We Share the Information We Collect

    • Our Service Providers. We may share your personal information with third parties that perform services on our behalf. For example, when you make a purchase on our website, we use a third party payment processor. Third party service providers may also, among other things, help us to provide services that you request, to prepare and distribute communications, or to respond to inquiries. In addition, we may share your information with certain third party service providers to operate the website and to provide general statistics regarding the use of the website, to analyze and develop our business strategy, to determine how you found out about us, your interests regarding our products and services, and how to improve our website or in creating marketing programs for you and others. For example, we may use analytics services, such as Google Analytics, to conduct analysis of the aggregate non-personally identifiable information that we collect.
    • Law Enforcement and Legal Process. We may report to law enforcement agencies any activities that we reasonably believe to be unlawful, or that we reasonably believe may aid a law enforcement investigation into unlawful activity. In addition, we reserve the right to release your information to law enforcement agencies if we determine, in our sole judgment, that the release of your information may protect the rights, property, or safety of EILEEN FISHER, or another person.
    • Sharing Your Information as Permitted by Law. We may share your information with others as required by, or permitted by, law. This may include sharing your information with governmental entities or third parties in response to subpoenas, court orders, other legal process, or as we believe is necessary to exercise our legal rights, to defend against legal claims that have been brought against us, or to defend against possible legal claims that we determine in our sole discretion might be brought against us.
    • Business Transition. In the event that we, or any portion of our assets, are acquired or we undergo a transition in our business, your information may be transferred to the acquiring company or other entity surviving such a transition.
    • Social Media Websites and Share Links. Our website also may contain links to other websites, or "social media websites," such as Facebook, Twitter, or Pinterest, that are not under our control. These links may include the use of so-called "share links." A "share link" is a button and/or text link appearing on our website that enables the launch of a sharing mechanism whereby you can post links to, and content from, the website onto social media websites. The privacy policies of other website operators or advertisers may differ significantly from our Privacy Policy. We urge you to read the privacy statements of each and every website you visit and to contact the third-party website operators or advertisers directly if you have any questions or concerns about their data collection or privacy policies.
    • Contests, Sweepstakes, and Promotions. Occasionally, we may run a promotion such as a sweepstakes, giveaway, or a contest, and you will be given the opportunity to enter by filling out an entry form, or in some cases, when you are placing an order in store, online, or via phone, we may ask you if you wish to be enrolled into contests, sweepstakes, or other promotions. In addition, if you visit EILEEN FISHER's account on a social media website, you may be given the opportunity to enter a contest. If you choose to enroll in contests, sweepstakes, or promotions, your entry information may be shared with third parties for the limited purposes of administering the sweepstakes and selecting a winner(s) and may be used to notify you in connection with the sweepstakes or contest and to verify your identity.
    • Reviews, Online Postings, and Testimonials. We may decide to let users share comments, postings, reviews, testimonials, or other information. If you choose to submit this type of information to us, we may ask you to sign into your account, and the information you submit may be available generally to the public. Information you provide in these areas may be read, collected, and used by others who access them. If you decide to write a review about an EILEEN FISHER product on Facebook or another social media website, remember that this information is governed by Facebook or the other website's privacy policy, and this information may be viewed by the general public.
    • Interest-Based Advertising. We may participate in interest-based (online behavior) advertising. This means that a third party may use technology, such as a cookie on your browser or a web beacon, to identify you on our website so that they can provide advertising about products and services tailored to your interest. You may see advertising on our website tailored to how you browse or shop, or you may see advertising for EILEEN FISHER products on other websites based on your browsing behavior across different websites.
    • Other Third Parties. We may share your information with other third parties as we deem appropriate.

    Effective Date: March 04, 2015

  • Privacy Policy

    This Privacy Policy describes and governs the information collection, use and sharing practices of EILEEN FISHER, Inc. ("EILEEN FISHER") with respect to this website. Our Privacy Policy reflects our long history of customer service and the high value we place on our customers' trust. EILEEN FISHER is committed to protecting our customers' right to privacy and to the ethical and responsible use of your information online.

    What Information We Collect

    We collect both personal and non-personal information. For the purpose of this policy, when we use the term "personal information" we mean information that is collected in conjunction with a name. For individuals who sign up for an account on our site, this may include your email address, telephone number, and physical address. For individuals who decide to make a purchase through our website, this may also include payment information, such as a credit or debit card number and billing address. When we use the term "non-personal information" we mean information that is not collected in conjunction with your name.

    How We Collect Information

    • By Asking. We may collect some information from you by asking that you provide it to us. For instance, when you create an account on our site, we may ask you for your name and email address. When you make a purchase on our site, we may ask you to provide us with certain information, such as your payment card information, billing address, and physical address.
    • Cookies. A "cookie" is a small data text file that is placed in your browser and allows us to recognize you each time you visit our site. We may use cookies on our website to allow us to, among other things, measure activity and to personalize your experience. If you choose, you can set your browser to reject cookies or you can manually delete individual or all of the cookies on your computer by following your browser's help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on our website, or that we may put on our website in the future.
    • Web Beacons. A web beacon is an electronic file on a web page that allows us to count and recognize users who have visited that page. Among other things, a web beacon can be used in HTML-formatted email to determine responses to our communications and measure their effectiveness - for instance, if you get an email from us and click on a link in that email to go to our website. You can generally avoid web beacons in email by turning off HTML display and displaying only the text portion of your email.
    • Internet Protocol (IP) Address. As you enter our website, we capture and retain the IP address and the unique identifier of the device you are using, such as a personal computer or a mobile device.
    • Geo-location. "Geo-location technologies" refers to technologies that permit us to determine your location. We may ask you to manually provide precise location information on our website, or to enable your mobile device to send us precise location information. We may also automatically use information from your web server or computer to determine general location information, such as the city in which you live.
    • Clear GIFs/Tracking Pixels. A clear GIF or tracking pixel is typically a one-pixel, transparent image (although it may be visible) located on a web page or in an e-mail or other type of message, which is retrieved from a remote site on the Internet enabling the verification of a person's viewing or receipt of a web page or message.

    Effective Date: March 04, 2015



  • Web Security

    How We Secure Personal Information

    We take reasonable and appropriate measures to help keep information secure and to help prevent it from becoming disclosed to individuals who are not described in this policy. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect and we cannot promise, and you should not expect, that your information will be secure in all circumstances.

    How We Communicate With You

    If you have any questions about our privacy policy, you can contact us by emailing us at onlinesupport@eileenfisher.com. You may also write to us at:

    Attn: Website Marketing Leader
    EILEEN FISHER, Inc
    2 Bridge Street, Ste 230
    Irvington, New York 10533

    If we need, or are required, to contact you concerning any event that involves your information, we may do so by email, telephone, or mail.

    Miscellaneous

    Other Websites. Other Internet sites or services that may be accessible through our site, such as social media sites like Facebook and Pinterest, have separate data and privacy practices than we do, and we are not responsible for their policies or actions. You should read the privacy policy of external sites before disclosing any personal information. Please contact those vendors directly if you have any questions about their privacy policies.

    Do Not Track Signals. Some web browsers and devices permit you to broadcast a preference that you not be "tracked" online. At this time we do not modify your experience based upon whether such a signal is broadcast.

    Children. We do not provide products and services to children, or knowingly collect or solicit information from children under the age of 13.

    Changes to the Privacy Policy. We reserve the right to modify or amend this policy at any time by posting the revised privacy policy on our website. Material changes will only affect the information we collect after the effective date of the change to our privacy policy unless we clearly express otherwise.


    Effective Date: March 04, 2015

Company Information
Contact Us
  • Contact Us

    Eileen's inspiration has always come from her customers. We'd love to hear what you think.

    • Live Chat with our Customer Service Team about your online order or other product questions.

    • The "Live Chat" button appears in the upper corner of our site when our associates are available to assist you. Click to connect, type in your question and someone from the Customer Service Team will respond.

    • Our Live Chat hours are Monday through Saturday, 10:00am-5:00pm, EST (excluding US holidays).
    • For technical problems with the website or questions about your online order:

    • Contact us at: onlinesupport@eileenfisher.com
      Call: 1.800.445.1603

    • Our online Customer Service Team are available Monday through Friday, 9:00am-10:00pm, Saturday, 9:00am-5:00pm, EST (excluding US holidays).
    • To inquire about or order products not featured on our website or for customer service questions not addressed here:

    • Contact us at: customercare@eileenfisher.com
      Call: 1.866.512.5197

    • Our Personal Shopping Service is available Monday through Friday, 9:00am-10:00pm, Saturday, 9:00am-5:00pm, EST (excluding US holidays).