ASK us Have a question? Find the answers to your most frequently asked questions.
- Return Policy
If you're not absolutely delighted with an EILEEN FISHER purchase, we make it easy for you to return it.
We accept unworn merchandise with the receipt and original tags attached within 30 days of purchase. Refunds will be issued in the same tender as the purchase. Please note, processing of online returns may take up to five business days. Depending on your credit card company, the credit should appear on your statement within two billing cycles.
Your return should include the completed returns form. If you do not have the packing slip, provide the following information with your return: name, address, email address, phone number and order number, if available. Please be sure to ship the package with a carrier that can provide tracking and insurance. EILEEN FISHER cannot replace packages lost during return shipment if proof of tracking is not available.
Merchandise returned after 30 days will be issued an EILEEN FISHER Gift Card in the amount of the current selling price.
Please send returns to:
45A Enterprise Avenue
Damaged or Defective Items:
If your merchandise was damaged in transit, save the original packaging and contact our Customer Service Department before returning. The Customer Service Team may be reached through Live Chat by clicking the "Live Chat" button when visible Monday through Saturday, 10:00am-5:00pm, EST (excluding US holidays); by telephone, at 1.800.445.1603 Monday through Friday 9:00am-10:00pm, Saturday 9:00am-5:00pm, EST (excluding US holidays) or via email at email@example.com.
You may also return items to EILEEN FISHER Retail Stores located in the United States. Please visit our Store Locator page or call 1.866.512.5197. Refunds will be issued in the same tender as the purchase. Please note, at this time, we are unable to accept online returns in EILEEN FISHER Retail stores outside the United States. For information on International Returns please visit our International Order Information page.
- Exchanges & Price Adjustments
We will make every effort to accommodate an exchange request. However, our ability to process is based on product availability, which is not always guaranteed. Exchanges are processed like a return and reissued as a new order. You'll receive a credit for the items you're sending back and a separate charge for the exchange order placed.
In order to process your new order we will need to contact you for payment details. Standard shipping will be provided free of charge on your new order. If you need additional assistance please contact a member of our Customer Service Team by calling 1.800.445.1603.
We are pleased to offer our customers a one-time price adjustment on the first markdown of full-price merchandise, within 14 days of the original order date.