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ASK us Have a question? Find the answers to your most frequently asked questions.

  • Shopping Bag

    The Shopping Bag holds products you wish to purchase while you shop. Items you place in your Shopping Bag will remain there only for the session, unless they are purchased, removed or inventory is no longer available.

    Options in the Shopping Bag:
    Update Quantity. To do this, simply type in the quantity you wish to purchase and click "Update Bag."

    Remove an Item from Your Shopping Bag. To remove an item, check the "Remove" box and click "Update Bag."

    Continue Shopping. If you wish to continue shopping on our site, the items saved in your bag will remain there during your session. Click on "Continue Shopping" to search the site for additional items. At any time during your shopping experience, you can return to your Shopping Bag by clicking on "Shopping Bag" in the top right corner.

    Proceed to Checkout. When you are ready to purchase your item(s), click on "Continue to Checkout." Our checkout process is fast, easy and secure. For more information on our secure shopping guarantee, click here.

    Promotional Code. You may enter a promotional code in the Promotional Code field. If your promo qualifies, it will be displayed in discount summaries below. For more information about promotional codes, click here.

    Estimated sales tax. If you are logged in, we will calculate your sales tax based on your default shipping address. If you are not logged in, this amount will appear as $0.00, until you enter or select a shipping address later in Billing and Shipping where an accurate sales tax will be displayed.

    Gift Card. You may check your gift card balance here. You will be asked to re-enter your gift card number on the payment page to apply it toward your purchase. For more information about gift cards, click here.

  • Guest Checkout

    We are pleased to offer Guest Checkout as a convenient way to shop without opening an EILEEN FISHER registered account.

    If you would like to place an order using the Guest Checkout option please follow these steps:
    Once you have placed your items for purchase in your shopping bag click the "Checkout" button. From here you will be taken to the Shopping Bag Review page. Click on "Continue to Checkout," you will be taken to the Sign In page. Under Guest Checkout complete the email field. Once you have entered your email address click "Continue as Guest."

    If you have an EILEEN FISHER account and would like to use the Guest Checkout option, please note that EILEEN FISHER customer rewards points will not be accrued for any orders placed using the Guest Checkout.

    Orders placed using the Guest Checkout option will not appear in your account history and cannot be tracked.

  • Billing and Shipping

    Select or add a new billing address associated with the card on which your purchase will be placed. Your name and billing address must be entered exactly as they appear on your credit card statement to avoid any delay in the authorization process. If entering a new address, a check box at the bottom will be checked automatically to save this new address for future use. If you have previously selected a billing address as your default billing address, you will see the address field already filled out with that address.

    Next, select or add a new shipping address where you would like your order sent.

    If you would like to ship items in your order to more than one address, click the "Click Here to Ship to Multiple Addresses" button. On the Multiple Shipping Addresses page, you can specify a different shipping address for each item in your Shopping Bag, though only one shipping method may be applied to all items.

    Select a shipping method for your item(s). Shipping costs are dependent on the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

    If you would like to send an item in your order as a gift, please include gift instructions in the Special Comments box located on the Billing and Shipping page of checkout. Please be sure to indicate the item you are purchasing as a gift as well as the address it is being shipped to when you are shipping to multiple addresses.

    Click "Continue" to checkout.

    You may also ship your order free to any EILEEN FISHER retail store in the United States. For more information about the EILEEN FISHER Ship to Store service, click here . Please note: When selecting this option, you cannot ship to multiple addresses.

  • Payment Information

    EILEEN FISHER accepts the following forms of payment:

    • VISA
    • MASTERCARD
    • AMERICAN EXPRESS
    • DISCOVER
    • EILEEN FISHER Gift Card
    Your credit card will not be charged until your order ships.

    Appropriate sales tax will be added to your final bill for the following states:
    AZ, CA, CO, CT, FL, GA, IL, MA, MD, MI, NJ, NM, NY, OR, PA, TX, VA, WA

    Some states require sales tax to be assessed on shipping & handling fees, which may reflect a slightly higher order total. These states include:
    AZ, CA, CT, GA, IL, MD, MI, NJ, NM, NY, PA, TX, VA, WA

  • Redeeming a Gift Card

    To use your EILEEN FISHER Gift Card as a form of payment on the Payment page in the checkout process:

    • Enter your Gift Card number and the 4-digit verification number located on the back of your Gift Card (codes are case sensitive).
    • Some Gift Cards require you to scratch off a laminated area in order to reveal the 4-digit verification number. The laminate is located on the back of the card next to your Gift Card number.
    • Multiple Gift Cards may be used per order. (Please note that multiple credit cards may not be used.)
    • Click the "Apply" button.
    • The Gift Card dollar amount will be deducted from your order total. You will find the balance due highlighted in red under the Payment Summary.
    • To pay the balance due, enter your credit card details or select a saved credit card from the drop-down menu and click the "Continue" button.
    • You will be able to view the breakdown of your Payment Method on the Order Review page before you click the "Submit Order" button.
    We suggest you check the balance of your Gift Card before you apply it to the order. If there is a balance due, you can enter either another Gift Card or credit card. To read more about Gift Cards, click here.

  • Order Review

    On the Order Review page, you can review your entire order, including your shipping address, shipping method(s), and billing information, all of which can be edited at this point. You will also see any applied discounts, promotions, and total charges.

    You also have the option to include our current season's mailer, if available, in your order.

    To complete your purchase, click "Submit Order."

  • Thank You Page

    After you complete the checkout process, the Thank You page provides you with your order confirmation number. Print or record this number for your records. You will need this information for all references to your order.

    You will also find information on order cancellation. For more information about cancelling an order, click here.

  • Emails About Your Order

    Click here to read about the emails you will receive informing you of your order's status.

  • Cancelling Your Order

    Registered Customer:

    If you have placed your order by signing into your EILEEN FISHER acount and you would like to cancel your order after you have pressed the "Submit Order" button, you have a 45-minute window in which you may do so. During this time, a "Cancel Order" link in the Order History section of My Account will be active. Your order confirmation email will contain a link back to this area, from which you may cancel.

    Guest Customer:

    If you shopped as a guest, please contact our Customer Service Team during our business hours, Monday through Friday, 9:00am-10:00pm, EST and Saturday, 9:00am-5:00pm, EST (excluding holidays). Our associates will make every effort to assist you with cancellation within the 45 minutes after order submission.

    Orders placed using the Guest Checkout option will not appear in your account history if you are an EILEEN FISHER registered customer nor will you be able to cancel your order via the order confirmation email or My Account.
  • Write a Review

    We think a lot about our customers when we design our clothes, so we'd love to hear from you. Tell us about your recent purchase. You'll help other customers make buying decisions – and give our design team welcome feedback.

    To write a review:
    1) Log in to your account.
    2) If you have purchased as a guest using our Guest Checkout option and you do not have an account you will need to create an account in order to write a review.
    3) Click on your purchased product, then click the "Write a Review" tab next to it.
    4) Rate your product and write a review.
    5) Your review may take up to 72 hours to post on the website.
    6) Please come back to view your review.

  • Buy Online, Ship to Store

    You can now shop at eileenfisher.com and pick up your order in your favorite EILEEN FISHER US retail store. This complimentary delivery option offers the convenience of shopping online and the personalized in-store service you rely on.

    • Enjoy FREE expedited shipping
    • Easy access to all EILEEN FISHER styles
    • Pickup at any of our US retail stores
    To use this service, select the EILEEN FISHER Ship to Store option on the Billing and Shipping page during checkout and choose a store from the menu.