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ASK us Have a question? Find the answers to your most frequently asked questions.

  • Purchasing a Gift Card

    To make your purchase, simply:

    • Go to our Gift Card link at the bottom of our website.
    • Select the quantity and amount and click "Add to Shopping Bag."
    • Proceed through Checkout.
    Gift Cards keep track of your balance and do not expire.
    All Gift Cards arrive in a gift box.

    Gift Cards ship standard USPS. Shipping fees for Gift Card only purchases - $4.00.

    EILEEN FISHER Gift Cards are available to the US customer only.

  • Checking a Gift Card Balance

    You can check your Gift Card balance at any time in My Account, in your Shopping Bag, or on the Payment page in Checkout.

  • Redeeming a Gift Card

    To use your EILEEN FISHER Gift Card as a form of payment on the Payment page in the checkout process:

    • Enter your Gift Card number and the 4-digit verification number located on the back of your Gift Card (codes are case sensitive).
    • Some Gift Cards require you to scratch off a laminated area in order to reveal the 4-digit verification number. The laminate is located on the back of the card next to your Gift Card number.
    • Multiple Gift Cards may be used per order. (Please note that multiple credit cards may not be used.)
    • Click the "Apply" button.
    • The Gift Card dollar amount will be deducted from your order total. You will find the balance due highlighted in red under the Payment Summary.
    • To pay the balance due, enter your credit card details or select a saved credit card from the drop-down menu and click the "Continue" button.
    • You will be able to view the breakdown of your Payment Method on the Order Review page before you click the "Submit Order" button.
    We suggest you check the balance of your Gift Card before you apply it to the order, so if there is a balance due, you can enter either another Gift Card or credit card.

    Rules and Regulations for Gift Cards
    • If the amount of your Gift Card does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase with a valid credit card, or an additional EILEEN FISHER Gift Card.
    • If the amount of your Gift Card is for MORE than the total order amount, the balance amount will be stored on your Gift Card account for future use.
    • Gift Cards should be treated like cash and are non-transferable, non-refundable and are not redeemable for cash, except where required by law.
    • We cannot replace lost or stolen Gift Cards.
    • No sales tax is charged when buying Gift Cards; however, purchases paid for with Gift Cards will include applicable sales tax.
    • If you have any additional questions, please contact our Customer Service Team.

  • Send as a Gift Option

    If you would like to send an item in your order as a gift, please include gift instructions in the Special Comments box located on the Billing and Shipping page of checkout. Please be sure to indicate the item you are purchasing as a gift as well as the address it is being shipped to when you are shipping to multiple addresses.

    If you have additional questions about purchasing an item as a gift please contact our Customer Service Team at 1.800.445.1603. Our Customer Service Team is available Monday through Friday, 9:00am-10:00pm, Saturday, 9:00am-5:00pm, EST (excluding US holidays). You can chat with a Customer Service Associate by clicking the "Live Chat" button when visible Monday through Saturday, 10:00am-5:00pm, EST (excluding US holidays).

    EILEEN FISHER gift cards are available to the US customer only.