Frequently Asked Questions
In order to make your eileenfisher.com experience as easy and enjoyable as possible, we've compiled a list of
frequently asked questions and answers. If you have a question that is not addressed below or a thought you'd
like to share, please let us know.

Q: How to place an order using Guest Checkout?
Q: How do I cancel an order placed using Guest Checkout?
Q: I am looking for a particular item not offered on your website. Can you help me in locating it?
Q: What is your online return policy?
Q: How do I know which size is right for me?
Q: Where can I shop for special sizes?
Q: Can I place an order online and have it shipped outside of the US?
Q: Can I change my shipping information after I have placed an order?
Q: How long will it take to receive my order?
Q: How do I cancel an order?
Q: Why am I billed for my exchange order?
Q: How can I change my email login and password?
Q: What is your APO Shipping Policy?
Q: How long will it take to send a package to Hawaii or Alaska?
Q: Do you offer price adjustments?
Q: Is my credit card charged at the time I place my order?
Q: Why are items sometimes out of stock?
Q: Are there any differences in paying with a credit card versus a debit card?
Q: Why am I being charged tax?
Q: I do not live near an EILEEN FISHER store. How can I order from you?
Q: How do I purchase a Gift Card?
Q: How do I place an EILEEN FISHER Ship to Store order?
Q: How do I cancel my EILEEN FISHER Ship to Store order?
Q: When will my EILEEN FISHER Ship to Store order be ready for pickup?
Q: What do I bring with me to pick up my EILEEN FISHER Ship to Store order?
Q: Can someone else pick up my EILEEN FISHER Ship to Store order?
Q: How long will the store hold my EILEEN FISHER Ship to Store package?
Q: Can I place a Ship to Store order for pickup at an EILEEN FISHER retail store in the UK or Canada?
Q: How can I tell if my Gift Card was applied?

Call us: 800.445.1603   Monday through Friday 9am - 10pm and Saturday 9am - 5pm EST (excluding US holidays). Email us: onlinesupport@eileenfisher.com

Since 1984 EILEEN FISHER has been designing simple clothes with beautiful fabrics in shapes and proportions that work together effortlessly. As a socially responsible company, we are committed to sustainability, human rights and global initiatives that empower women and girls.