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EILEEN FISHER Rewards Program
EILEEN FISHER Personal Shopper
Have a question?
Find the answers to your most frequently asked questions...
Find the answers to your most frequently asked questions...
Shopping Bag
The Shopping Bag holds products you wish to purchase while you shop. Items you place in your
Shopping Bag will remain there for only for the session, unless they are purchased, removed, or
inventory is no longer available.
Options in the Shopping Bag:
Update Quantity. To do this, simply type in the quantity you wish to purchase and click "Update Bag."
Remove an Item from Your Shopping Bag. To remove an item, check the "Remove" box and click "Update Bag."
Continue Shopping. If you wish to continue shopping on our site, the items saved in your bag will remain there during your session. Click on "Continue Shopping" to search the site for additional items. At any time during your shopping experience, you can return to your Shopping Bag by clicking on "Shopping Bag" in the top right corner.
Proceed to Checkout. When you are ready to purchase your item(s), click on "Continue to Checkout." Our checkout process is fast, easy and secure. For more information on our secure shopping guarantee, click here.
Promotional Code. You may enter a promotional code in the Promotional Code field. If your promo qualifies, it will be displayed in discount summaries below. For more information about promotional codes, click here.
Estimated Sales Tax: If you are logged in, we will calculate your sales tax based on your default shipping address. If you are not logged in, this amount will appear as $0.00, until you enter or select a shipping address later in Billing and Shipping where an accurate Sales Tax will be displayed. For a list of states that charge Sales Tax, click here.
Gift Card. You may check your gift card balance here. You will be asked to re-enter your gift card number on the payment page to apply it towards your purchase. For more information about gift cards, click here.
Options in the Shopping Bag:
Update Quantity. To do this, simply type in the quantity you wish to purchase and click "Update Bag."
Remove an Item from Your Shopping Bag. To remove an item, check the "Remove" box and click "Update Bag."
Continue Shopping. If you wish to continue shopping on our site, the items saved in your bag will remain there during your session. Click on "Continue Shopping" to search the site for additional items. At any time during your shopping experience, you can return to your Shopping Bag by clicking on "Shopping Bag" in the top right corner.
Proceed to Checkout. When you are ready to purchase your item(s), click on "Continue to Checkout." Our checkout process is fast, easy and secure. For more information on our secure shopping guarantee, click here.
Promotional Code. You may enter a promotional code in the Promotional Code field. If your promo qualifies, it will be displayed in discount summaries below. For more information about promotional codes, click here.
Estimated Sales Tax: If you are logged in, we will calculate your sales tax based on your default shipping address. If you are not logged in, this amount will appear as $0.00, until you enter or select a shipping address later in Billing and Shipping where an accurate Sales Tax will be displayed. For a list of states that charge Sales Tax, click here.
Gift Card. You may check your gift card balance here. You will be asked to re-enter your gift card number on the payment page to apply it towards your purchase. For more information about gift cards, click here.
Write review
We think a lot about our customers when we design our clothes, so we'd love to hear from you. Tell
us about your recent purchase. You'll help other customers make buying decisions – and give
our design team welcome feedback.
To write a review:
1) Log in to your account.
2) If you have purchased as a guest using our Guest Checkout option and you do not have an
account you will need to create an account in order to write a review.
3) Click on your purchased product, then click the Write a Review tab next to it.
4) Rate your product and write a review.
5) Your review may take up to 72 hours to post on the website.
6) Please come back to view your review.
To write a review:
1) Log in to your account.
2) If you have purchased as a guest using our Guest Checkout option and you do not have an
account you will need to create an account in order to write a review.
3) Click on your purchased product, then click the Write a Review tab next to it.
4) Rate your product and write a review.
5) Your review may take up to 72 hours to post on the website.
6) Please come back to view your review.
Guest Checkout
We are pleased to offer Guest Checkout as a convenient way to shop without opening an EILEEN FISHER
registered account.
If you would like to place an order using the Guest Checkout option please follow these steps:
Once you have placed your items for purchase in your shopping bag select the checkout button. From here you will be taken to the shopping bag review page. Select the continue to checkout button , you will be taken to the Sign In page. Under Guest Checkout complete the email field. Once you have entered your email address select the continue as guest button.
If you have an EILEEN FISHER account and would like to use the Guest Checkout option, please note that EILEEN FISHER customer reward points will not be accrued for any orders placed using the Guest Checkout.
Orders placed using the Guest Checkout option will not appear in your account history and cannot be tracked.
If you would like to place an order using the Guest Checkout option please follow these steps:
Once you have placed your items for purchase in your shopping bag select the checkout button. From here you will be taken to the shopping bag review page. Select the continue to checkout button , you will be taken to the Sign In page. Under Guest Checkout complete the email field. Once you have entered your email address select the continue as guest button.
If you have an EILEEN FISHER account and would like to use the Guest Checkout option, please note that EILEEN FISHER customer reward points will not be accrued for any orders placed using the Guest Checkout.
Orders placed using the Guest Checkout option will not appear in your account history and cannot be tracked.
Promotional Codes
Steps for Redeeming a Promotional Code:
- In your Shopping Bag page at Checkout, enter the code exactly as it appears in the field
provided. Codes are case sensitive.
- Click "Apply."
- If the code is valid, your order total will be adjusted prior to shipment and will be displayed in the discount summaries below and on the Payment page.
Checkout
If you are currently logged in to your account, you will be taken directly to the Billing and
Shipping page after clicking "Continue to Checkout" on the Shopping Bag page. If you are not
currently logged in but have an EILEEN FISHER account, you will be directed to the Sign-In page and
prompted to enter your email address and password before proceeding to Billing and Shipping.
If you would like to create an EILEEN FISHER account, you will need to enter a valid email address and password. Your email address will serve as your account identification, as well as a convenient way to receive important information about your order. Your password will ensure that only you have access to your account information.
There are several advantages to creating an EILEEN FISHER account:
If you would like to create an EILEEN FISHER account, you will need to enter a valid email address and password. Your email address will serve as your account identification, as well as a convenient way to receive important information about your order. Your password will ensure that only you have access to your account information.
There are several advantages to creating an EILEEN FISHER account:
- You will have the option to store information, such as your billing and shipping addresses for a faster checkout
- You will be able to track orders and review order history.
- You will be automatically enrolled in the EILEEN FISHER rewards program, which allows you to earn points toward your rewards account every time you make a purchase.
- Please note that the EILEEN FISHER rewards program does not apply to orders placed using Guest Checkout.
Billing and Shipping
Select or add a new billing address associated with the card on which your purchase will be placed.
Your name and billing address must be entered exactly as they appear on your credit card statement
to avoid any delay in the authorization process. If entering a new address, a check box at the
bottom will be checked automatically to save this new address for future use. If you have previously
selected a billing address as your default billing address, you will see the address field already
filled out with that address.
Next, select or add a new shipping address where you would like your order sent.
If you would like to ship items in your order to more than one address, click the "Click Here to Ship to Multiple Addresses" button. On the Multiple Shipping Addresses page, you can specify a different shipping address for each item in your Shopping Bag, though only one shipping method may be applied to all items.
Select a shipping method for your item(s). Shipping costs are dependent on the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
If you would like to send an item in your order as gift, please include gift instructions in the Special Comments box located on the Billing and Shipping Page of checkout. Please be sure to indicate the item you are purchasing as a gift as well as the address it is being shipped to when you are shipping to multiple addresses.
Click "Continue" to checkout.
Next, select or add a new shipping address where you would like your order sent.
If you would like to ship items in your order to more than one address, click the "Click Here to Ship to Multiple Addresses" button. On the Multiple Shipping Addresses page, you can specify a different shipping address for each item in your Shopping Bag, though only one shipping method may be applied to all items.
Select a shipping method for your item(s). Shipping costs are dependent on the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
If you would like to send an item in your order as gift, please include gift instructions in the Special Comments box located on the Billing and Shipping Page of checkout. Please be sure to indicate the item you are purchasing as a gift as well as the address it is being shipped to when you are shipping to multiple addresses.
Click "Continue" to checkout.
Payment Information
EILEEN FISHER accepts the following forms of payment:
Appropriate sales tax will be added to your final bill for the following states:
AZ, CA, CO, CT, FL, GA, IL, MA, MD, MI, NJ, NM, NY, OR, PA, TX, VA, WA
Some states require Sales Tax to be assessed on shipping & handling fees, which may reflect a slightly higher order total. These states include:
AZ, CA, CT, GA, IL, MD, MI, NJ, NM, NY, PA, TX, VA, WA
- VISA
- MASTERCARD
- AMERICAN EXPRESS
- DISCOVER
- EILEEN FISHER Gift Card
Appropriate sales tax will be added to your final bill for the following states:
AZ, CA, CO, CT, FL, GA, IL, MA, MD, MI, NJ, NM, NY, OR, PA, TX, VA, WA
Some states require Sales Tax to be assessed on shipping & handling fees, which may reflect a slightly higher order total. These states include:
AZ, CA, CT, GA, IL, MD, MI, NJ, NM, NY, PA, TX, VA, WA
Redeeming a Gift Card
On the Payment Page in the checkout process, you may use your EILEEN FISHER Gift Card as a form of
payment:
- Enter your Gift Card number and verification number located on the back of your Gift Card (codes are case sensitive).
- Multiple Gift Cards may be used per order (Please note, multiple credit cards may not be used).
- Click "Apply".
Order Review
On the Order Review page, you can review your entire order, including your shipping address, shipping method(s), and billing information, all of which can be edited at this point. You will also see any applied discounts, promotions, and total charges.
You also have the option to include our current season's mailer, if available, in your order.
To complete your purchase, click "Submit Order."
Thank You Page
After you complete the checkout process, the Thank You page provides you with your order
confirmation number. Print or record this number for your records. You will need this information
for all references to your order.
You will also find information on order cancelation. For more information about cancelling an order, click here.
You will also find information on order cancelation. For more information about cancelling an order, click here.
Emails About Your Order
Click here to read about the emails you
will receive informing you of your order's status.
Cancelling Your Order
Registered Customer:
If you have placed your order by signing into your EILEEN FISHER acount and you would like to cancel your order after you have pressed the "Submit Order" button, you have a 45 minute window in which you may do so. During this time, a "Cancel Order" link in the Order History section of My Account will be active. Your order confirmation email will contain a link back to this area, from which you may cancel.Guest Customer:
If you shopped as a guest, please contact our Customer Service Team during our business hours, 9:00am-10:00pm, EST and Saturday, 9:00am-5:00pm, EST (excluding holidays). Our associates will make every effort to assist you with cancellation within the 45 minutes after order submission.Orders placed using the Guest Checkout option will not appear in your account history if you are an EILEEN FISHER registered customer nor will you be able to cancel your order via the order confirmation email or My Account.
Shipping Methods
Depending on the item(s) you purchase on eileenfisher.com and the location to which the items will
be delivered, different shipping methods will be available. Each shipping method has its own
restrictions and charges that will be applied to your order.
At checkout, you will be prompted to choose a shipping method for your item(s). Please note, some shipping destinations may offer only one shipping method. Shipping costs are dependent on the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
In the 48 Contiguous United States:
We offer three shipping options: Standard, Second Business Day and Next Business Day.
We begin processing all confirmed orders received by 1PM EST on the same business day.
Business Days are Monday through Friday, excluding United States Holidays.
Standard Shipping: In-stock items will arrive 4-6 business days after your order is processed. Orders received by 1PM Eastern Time will be processed the same day. Orders received after 1PM EST will be processed and shipped the following business day. (Saturday delivery is not available).
Second Business Day: In-stock items will arrive in 2 business days after your order is processed. Orders received by 1PM Eastern Time will be processed the same day. Orders received after 1PM EST will be processed and shipped the following business day. (Saturday delivery is not available).
Next Business Day: In-stock items will arrive by 3:00 PM on the business day after your order is processed. Orders received by 1PM Eastern Time will be processed the same day. Orders received after 1PM EST will be processed and shipped the following business day. (Saturday delivery is not available).
APO Addresses:
All shipments to APO (military base) addresses are shipped Standard Shipping via United States Postal Service. In stock items will arrive 5-7 business days for delivery once the order has been processed; however, some destinations may take up to 21 days. Orders received by 1PM EST will be processed the same day. Orders received after 1PM EST will be processed and shipped the following business day.
Business days are Monday-Friday, excluding federal holidays within the United States.
Alaska, Hawaii, Puerto Rico and Guam:
All shipments to Alaska, Hawaii, Puerto Rico and Guam are shipped Standard Shipping via United States Postal Service. In-stock items will arrive 4-8 business days after your order is processed. Orders received by 1PM EST will be processed the same day. Orders received after 1PM EST will be processed and shipped the following business day.
Business days are Monday-Friday, excluding federal holidays within the United States.
We do not offer expedited delivery to APO addresses, Alaska, Hawaii, Puerto Rico, Guam or to PO boxes.
Shipping Charges:
Our shipping charges include processing fees that include the cost of processing your order, handling and packing the products you purchase and delivering them to you.
Some states require Sales Tax to be assessed on shipping & handling fees, which may reflect a slightly higher order total. These states include: AZ, CA, CT, GA, MD, MI, NJ, NM, NY, PA, TX, VA, WA
EILEEN FISHER does not currently offer weekend delivery.
At checkout, you will be prompted to choose a shipping method for your item(s). Please note, some shipping destinations may offer only one shipping method. Shipping costs are dependent on the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
In the 48 Contiguous United States:
We offer three shipping options: Standard, Second Business Day and Next Business Day.
We begin processing all confirmed orders received by 1PM EST on the same business day.
Business Days are Monday through Friday, excluding United States Holidays.
Standard Shipping: In-stock items will arrive 4-6 business days after your order is processed. Orders received by 1PM Eastern Time will be processed the same day. Orders received after 1PM EST will be processed and shipped the following business day. (Saturday delivery is not available).
Second Business Day: In-stock items will arrive in 2 business days after your order is processed. Orders received by 1PM Eastern Time will be processed the same day. Orders received after 1PM EST will be processed and shipped the following business day. (Saturday delivery is not available).
Next Business Day: In-stock items will arrive by 3:00 PM on the business day after your order is processed. Orders received by 1PM Eastern Time will be processed the same day. Orders received after 1PM EST will be processed and shipped the following business day. (Saturday delivery is not available).
APO Addresses:
All shipments to APO (military base) addresses are shipped Standard Shipping via United States Postal Service. In stock items will arrive 5-7 business days for delivery once the order has been processed; however, some destinations may take up to 21 days. Orders received by 1PM EST will be processed the same day. Orders received after 1PM EST will be processed and shipped the following business day.
Business days are Monday-Friday, excluding federal holidays within the United States.
Alaska, Hawaii, Puerto Rico and Guam:
All shipments to Alaska, Hawaii, Puerto Rico and Guam are shipped Standard Shipping via United States Postal Service. In-stock items will arrive 4-8 business days after your order is processed. Orders received by 1PM EST will be processed the same day. Orders received after 1PM EST will be processed and shipped the following business day.
Business days are Monday-Friday, excluding federal holidays within the United States.
We do not offer expedited delivery to APO addresses, Alaska, Hawaii, Puerto Rico, Guam or to PO boxes.
Shipping Charges:
Our shipping charges include processing fees that include the cost of processing your order, handling and packing the products you purchase and delivering them to you.
Some states require Sales Tax to be assessed on shipping & handling fees, which may reflect a slightly higher order total. These states include: AZ, CA, CT, GA, MD, MI, NJ, NM, NY, PA, TX, VA, WA
| US 48 States | AK, HI, PR, Guam | Gift Card Only | APO | |
| Standard | $10.00 | $15.00 | $4.00 | $10.00 |
| Two Business Day | $20.00 | N/A | Contact Customer Service | N/A |
| Next Business Day | $28.00 | N/A | Contact Customer Service | N/A |
EILEEN FISHER does not currently offer weekend delivery.
| Transit Times | |||||
| Business Days | |||||
| Shipping Method | Day of Order | Day 1 | Day 2 | Day 3 | Day 4 - Day 6 |
| Standard | Order by 1PM ET | Processing | In Transit | In Transit | Delivery |
| Two Business Days | Order by 1PM ET | In Transit | Delivery | ||
| Next Business Day; | Order by 1PM ET | Delivery by 3:00 PM | |||
| AK/HI/PR/Guam - USPS | Order by 1PM ET | In Transit | In Transit | In Transit | Delivery (+additional Days depending on location) |
| APO - USPS | Order by 1PM ET | In Transit | In Transit | In Transit | In Transit (may take up to 21 Days) |
| Gift Cards - USPS | Order by 1PM ET | Processing | In Transit | In Transit | Delivery |
Item Availability
In-Stock Items
Most orders for items currently in stock begin the order process as soon as your online purchase is completed. Your in-stock item will be shipped once the item is located in stock, your payment is approved and the receiving addresses are verified. You will not be charged for any item until it is shipped to you..Back-Ordered or Pre-Ordered Items
Back-ordered or preordered items are items that are not yet in stock, but available for advanced purchase on our site. Such an item will be processed for shipment once it is in stock. You will be notified of the status of your back-ordered item via email. You will not be charged for any item until it is shipped to you.Please note: Expected shipment times appearing on the product detail page specify when an item is expected to arrive in our warehouse, not when the item will arrive at its final shipping destination.
Tracking Your Order
Tracking numbers are applied to orders once they are processed for pick-up by the shipping carrier.
They are included in your shipment status email. However, it may take additional time before the
package is checked into the carrier's tracking system. That means even though your package has
already shipped from our warehouse and is on its way to you, the carrier may not be able to provide
any information about your package.
For APO, FPO, DPO addressed purchases, AL, HI, PR, GUAM, and rural territories, orders are delivered via USPS. USPS does not offer a tracking number to track a package. As a registered customer in these instances, Your Order History will not offer tracking information, but will still offer order status and other details. Orders placed using the Guest Checkout option will not appear in Your Order History. Details of your Guest Checkout order may be found in your order confirmation email as well as the invoice included in your order.
For APO, FPO, DPO addressed purchases, AL, HI, PR, GUAM, and rural territories, orders are delivered via USPS. USPS does not offer a tracking number to track a package. As a registered customer in these instances, Your Order History will not offer tracking information, but will still offer order status and other details. Orders placed using the Guest Checkout option will not appear in Your Order History. Details of your Guest Checkout order may be found in your order confirmation email as well as the invoice included in your order.
Finding Your Order Status
The status of your order is easy to find. You will receive emails (at your email address) keeping
you up-to-date about the status of your order. To view your order status, please visit the My
Account section of our site and enter your email address and password under the "returning
customers" section. After you have logged in, you may view information about your most recent orders
(including tracking information) as well as past orders made after the middle of November 2009.
If you have shopped as a guest using our Guest Checkout option we are not able to provide order status updates. Once your order has shipped you will receive a shipping confirmation email with tracking information and details regarding your order.
If you have an EILEEN FISHER account and would like to use the Guest Checkout option, please note that EILEEN FISHER Customer Reward points will not be accrued for any orders placed using this option. Orders placed using the Guest Checkout option will not appear in your account history.
For additional assistance please chat with a Customer Service Associate when the Live Chat button is visible, Monday through Saturday, 10am-5pm, EST (excluding US holidays); email onlinesupport@eileenfisher.com or call us at 1.800.445.1603. Our Customer Service Team is available Monday through Friday 9am - 10pm EST and Saturday from 9am - 5pm EST (excluding U.S. holidays).
How is Order Status Different from Tracking Information?
The status of your order is supplied by www.eileenfisher.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until your order is delivered. The tracking information is accessible from Your Order History on our website once it is available.
If you have shopped as a guest using our Guest Checkout option we are not able to provide order status updates. Once your order has shipped you will receive a shipping confirmation email with tracking information and details regarding your order.
If you have an EILEEN FISHER account and would like to use the Guest Checkout option, please note that EILEEN FISHER Customer Reward points will not be accrued for any orders placed using this option. Orders placed using the Guest Checkout option will not appear in your account history.
For additional assistance please chat with a Customer Service Associate when the Live Chat button is visible, Monday through Saturday, 10am-5pm, EST (excluding US holidays); email onlinesupport@eileenfisher.com or call us at 1.800.445.1603. Our Customer Service Team is available Monday through Friday 9am - 10pm EST and Saturday from 9am - 5pm EST (excluding U.S. holidays).
How is Order Status Different from Tracking Information?
The status of your order is supplied by www.eileenfisher.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until your order is delivered. The tracking information is accessible from Your Order History on our website once it is available.
Shipping to Multiple Addresses
EILEEN FISHER is pleased to offer shipping to multiple addresses. With this feature, you can send
items in your Shopping Cart to more than one shipping address in just one order. For example, if you
would like to send a sweater to a friend and a scarf to a family member, simply click "Click Here to
Ship to Multiple Addresses" button on the Billing and Shipping page and select or add both addresses
next to the respective line items. You do not need to place separate orders. Only one shipping
method may be applied to all items. The shipping fee is only charged on the first item.
Please note: This feature may not be available for some addresses outside the continental United States. If you are unable to send an item to a particular address, simply remove it from your cart and place it as a separate order.
Please note: This feature may not be available for some addresses outside the continental United States. If you are unable to send an item to a particular address, simply remove it from your cart and place it as a separate order.
Estimated Delivery Dates
Shipping your items on time is very important to us. For many items, we calculate estimated delivery
dates to help you find out when these items are expected to arrive. An estimated delivery date is a
calculation of several factors, including item availability, allocation time in our warehouse, the
shipping method you select and the final shipping destination.
EILEEN FISHER does not currently offer weekend delivery.
EILEEN FISHER does not currently offer weekend delivery.
| Transit Times | |||||
| Business Days | |||||
| Shipping Method | Day of Order | Day 1 | Day 2 | Day 3 | Day 4 - Day 6 |
| Standard | Order by 1PM ET | Processing | In Transit | In Transit | Delivery |
| Two Business Days | Order by 1PM ET | In Transit | Delivery | ||
| Next Business Day; | Order by 1PM ET | Delivery by 3:00 PM | |||
| AK/HI/PR/Guam - USPS | Order by 1PM ET | In Transit | In Transit | In Transit | Delivery (+additional Days depending on location) |
| APO - USPS | Order by 1PM ET | In Transit | In Transit | In Transit | In Transit (may take up to 21 Days) |
| Gift Cards - USPS | Order by 1PM ET | Processing | In Transit | In Transit | Delivery |
Forgot Your Password?
Click here to be directed to our Sign-In page,
where you can simply enter your email address in the space provided and click the "Reset Password"
button. We will send you your password within minutes.
Creating an Account
Creating an account on eileennfisher.com is easy. Simply, click My Account, Sign In, or when you place an order, you will be
prompted to create an account with your name, email address and password. An account offers you a
safe, easy and fast way to order. It also serves as a way to track your order and receive emails
about your order.
Account Benefits
By creating an account, you can review and manage all your eileenfisher.com information. You can access your shipping and billing addresses, order history, settings, and more.
Improve your shopping experience by taking advantage of these great benefits:
Emails and Exclusive Offers. By creating an account, you automatically receive email updates on special promotions, sales alerts, new product announcements, gift ideas and more!
Order History. Track information regarding your order status and shipping information.
Faster Checkout. Save your billing & shipping addresses, store payment information, and even select default billing and shipping addresses for an easier checkout.
Gift Card Balance. Check the balances on your Gift Cards at any time.
EILEEN FISHER Rewards Program. Earn a point for every dollar you spend (excluding sales tax)! When you reach 2,000 points, a $100 gift card will be mailed to your home. For more information about our Rewards Program, click here.
Account Benefits
By creating an account, you can review and manage all your eileenfisher.com information. You can access your shipping and billing addresses, order history, settings, and more.
Improve your shopping experience by taking advantage of these great benefits:
Emails and Exclusive Offers. By creating an account, you automatically receive email updates on special promotions, sales alerts, new product announcements, gift ideas and more!
Order History. Track information regarding your order status and shipping information.
Faster Checkout. Save your billing & shipping addresses, store payment information, and even select default billing and shipping addresses for an easier checkout.
Gift Card Balance. Check the balances on your Gift Cards at any time.
EILEEN FISHER Rewards Program. Earn a point for every dollar you spend (excluding sales tax)! When you reach 2,000 points, a $100 gift card will be mailed to your home. For more information about our Rewards Program, click here.
Managing Your Account
It is easy to change your account information online, at any time. Simply click My Account to access your account and edit your
personal, payment and shipping information.
Purchasing a Gift Card
To make your purchase, simply:
All gift cards arrive in a gift box.
Gift cards ship standard USPS. Shipping fees for gift card only purchases - $4.00.
Eileen Fisher gift cards are available to the US customer only.
- Go to our Gift Card link at the bottom of our website.
- Select the quantity and amount and click "Add to Shopping Bag."
- Proceed through Checkout.
All gift cards arrive in a gift box.
Gift cards ship standard USPS. Shipping fees for gift card only purchases - $4.00.
Eileen Fisher gift cards are available to the US customer only.
Checking a Gift Card Balance
You can check your Gift Card balance at any time in My
Account, in your Shopping Bag, or on the Payment page in Checkout.
Redeeming a Gift Card
On the Payment Page in the checkout process, you may use your EILEEN FISHER Gift Card as a form of
payment:
Rules and Regulations for Gift Cards
- Enter your Gift Card number and verification number located on the back of your Gift Card (codes are case sensitive).
- Multiple Gift Cards may be used per order (Please note, multiple credit cards may not be used).
- Click "Apply".
Rules and Regulations for Gift Cards
- If the amount of your Gift Card does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase with a valid credit card, or an additional EILEEN FISHER Gift Card.
- If the amount of your Gift Card is for MORE than the total order amount, the balance amount will be stored on your Gift Card account for future use.
- Gift Cards should be treated like cash and are non-transferable, non-refundable and are not redeemable for cash, except where required by law.
- We cannot replace lost or stolen Gift Cards.
- No sales tax is charged when buying Gift Cards; however, purchases paid for with Gift Cards will include applicable sales tax.
- If you have any additional questions, please contact our Customer Service Team.
Send as a Gift Option
If you would like to send an item in your order as gift, please include gift instructions in the
Special Comments box located on the Billing and Shipping Page of checkout. Please be sure to
indicate the item you are purchasing as a gift as well as the address it is being shipped to when
you are shipping to multiple addresses.
If you have additional questions about purchasing an item as a gift please contact our Customer Service Team at 1.800.445.1603. Our Customer Service Team is available Monday through Friday 9:00AM - 10:00PM EST and Saturday from 9:00AM - 5:00PM EST (excluding U.S. holidays). You can chat with a Customer Service Associate by clicking the Live Chat button when visible Monday-Saturday, 10am-5pm, EST excluding US holidays.
Eileen Fisher gift cards are available to the US customer only.
If you have additional questions about purchasing an item as a gift please contact our Customer Service Team at 1.800.445.1603. Our Customer Service Team is available Monday through Friday 9:00AM - 10:00PM EST and Saturday from 9:00AM - 5:00PM EST (excluding U.S. holidays). You can chat with a Customer Service Associate by clicking the Live Chat button when visible Monday-Saturday, 10am-5pm, EST excluding US holidays.
Eileen Fisher gift cards are available to the US customer only.
Emails About Your Order
After you place your order, you will receive emails about that order. Below are examples of the
kinds of emails we might send:
Order Confirmation.This email confirms that we have received your order. It includes your order number. Please keep this email for your records.
Back-Order Notice. This email informs you that an item from your order is not available for immediate shipment and will ship when it is available. Your credit card is only charged when the item is shipped. When the item is available to ship, we will send you an email with your order number. Please keep this email for your records.
Shipment Confirmation. This email confirms that your order, or part of your order, has shipped.It includes a tracking number, except when shipped by USPS. You may receive multiple emails, depending on the items you selected, or if you ordered multiple items and they were shipped separately.
Return Confirmation and Credit. We will email you once your return has been received and processed.
Post Interaction Email. Fifteen days after your order transaction you will receive this email, which invites you back to the website to leave feedback regarding the products you purchased. This information can be helpful to other customers and is welcomed by our design team. Click here for information about how to review our products.
Other. There are a few other reasons you would receive an email, including difficulty in processing your order, inability to ship to the address provided, issues with your credit card or cancellation of the order. Should you receive a notice like this and have questions, please contact our Customer Service Team at 1.800.445.1603. They are available Monday through Friday 9am-10pm, Saturday 9am-5pm, EST (excluding US holidays).
Order Confirmation.This email confirms that we have received your order. It includes your order number. Please keep this email for your records.
Back-Order Notice. This email informs you that an item from your order is not available for immediate shipment and will ship when it is available. Your credit card is only charged when the item is shipped. When the item is available to ship, we will send you an email with your order number. Please keep this email for your records.
Shipment Confirmation. This email confirms that your order, or part of your order, has shipped.It includes a tracking number, except when shipped by USPS. You may receive multiple emails, depending on the items you selected, or if you ordered multiple items and they were shipped separately.
Return Confirmation and Credit. We will email you once your return has been received and processed.
Post Interaction Email. Fifteen days after your order transaction you will receive this email, which invites you back to the website to leave feedback regarding the products you purchased. This information can be helpful to other customers and is welcomed by our design team. Click here for information about how to review our products.
Other. There are a few other reasons you would receive an email, including difficulty in processing your order, inability to ship to the address provided, issues with your credit card or cancellation of the order. Should you receive a notice like this and have questions, please contact our Customer Service Team at 1.800.445.1603. They are available Monday through Friday 9am-10pm, Saturday 9am-5pm, EST (excluding US holidays).
Order Details
Check the details of your orders through the My
Account page. This is the easiest and fastest way to get the most current information regarding
your eileenfisher.com orders.
An Order History page will provide you with detailed information about your current or past orders. After your order is shipped, your tracking number, if available, will be displayed.
At this time, only orders placed after the middle of November 2009, will be included in your Order History. We are working to include past orders you've made, as well as your purchases made in an EILEEN FISHER Retail Store.
If you shopped as a guest using our Guest Checkout option your order details will not be available for view in your account history. Details of your Guest Checkout order may be found in your order confirmation email as well as the invoice included in your order.
An Order History page will provide you with detailed information about your current or past orders. After your order is shipped, your tracking number, if available, will be displayed.
At this time, only orders placed after the middle of November 2009, will be included in your Order History. We are working to include past orders you've made, as well as your purchases made in an EILEEN FISHER Retail Store.
If you shopped as a guest using our Guest Checkout option your order details will not be available for view in your account history. Details of your Guest Checkout order may be found in your order confirmation email as well as the invoice included in your order.
Sign-In Instructions
To sign in to your Account, click on the Sign-In link found at the top right of the site. Enter your
email address and password on the left side, and you will be taken to My Account. The Sign-In link
will then be displayed as "Sign Out," which you should click when you wish to end your session. If
you are a new customer and would like to create an account, click here.
Web Security
In an effort to provide the highest level of protection to our customers and provide a safe and
secure online shopping experience, our website is tested daily for vulnerabilities or malicious
content using McAfee SECURE. This service helps to protect against hackers, adware, spyware, browser
exploits, spammers, phishing attacks and online scams.
In addition, our site uses a VeriSign Secured SSL Certificate to establish a private, encrypted communication channel to secure data transmission of your personal information when completing an order with eileenfisher.com. The SSL Certificate enables a 128-bit or 256-bit SSL encryption of sensitive information such as your credit card number. Eileenfisher.com uses the most powerful SSL encryption commercially available today enabling every site visitor to experience the strongest SSL encryption available to them.
Even though an SSL Certificate is capable of 128-bit or 256-bit encryption, certain older browsers and operating systems still cannot connect at this level. Without a Server-Gated Cryptography (SGC) certificate on the Web server, Web browsers and operating systems that do not support 128-bit strong encryption will receive only 40- or 56-bit encryption. Users with the following browser versions and operating systems will temporarily step-up to 128-bit SSL encryption:
The SSL certificate also authenticates that the web browser is connecting to our server. You can click on the VeriSign Secured seal to verify that Eileen Fisher, Inc is the owner or operator of the website located at www.eileenfisher.com. In addition, this certificate provides a private key that allows us decipher the encrypted information allowing for a secure e-commerce experience.
VeriSign is the leading SSL provider of SGC-enabled SSL Certificates, enabling 128- or 256-bit encryption for over 99.9% of Internet users.
In addition, our site uses a VeriSign Secured SSL Certificate to establish a private, encrypted communication channel to secure data transmission of your personal information when completing an order with eileenfisher.com. The SSL Certificate enables a 128-bit or 256-bit SSL encryption of sensitive information such as your credit card number. Eileenfisher.com uses the most powerful SSL encryption commercially available today enabling every site visitor to experience the strongest SSL encryption available to them.
Even though an SSL Certificate is capable of 128-bit or 256-bit encryption, certain older browsers and operating systems still cannot connect at this level. Without a Server-Gated Cryptography (SGC) certificate on the Web server, Web browsers and operating systems that do not support 128-bit strong encryption will receive only 40- or 56-bit encryption. Users with the following browser versions and operating systems will temporarily step-up to 128-bit SSL encryption:
- Internet Explorer export browser versions from 3.02 but before version 5.5
- Netscape export browser versions after 4.02 and up through 4.72
- Windows 2000 systems shipped prior to March 2001 that have not downloaded
- Microsoft's High Encryption Pack or Service Pack 2 and that use Internet Explorer
The SSL certificate also authenticates that the web browser is connecting to our server. You can click on the VeriSign Secured seal to verify that Eileen Fisher, Inc is the owner or operator of the website located at www.eileenfisher.com. In addition, this certificate provides a private key that allows us decipher the encrypted information allowing for a secure e-commerce experience.
VeriSign is the leading SSL provider of SGC-enabled SSL Certificates, enabling 128- or 256-bit encryption for over 99.9% of Internet users.
Delivery of Your Items
Cancellations
Registered Customer:
If you have placed your order by signing into your EILEEN FISHER acount and you would like to cancel
your order after you have pressed the "Submit Order" button, you have a 45 minute window in which
you may do so. During this time, a "Cancel Order" link in the Order History section of My Account
will be active. Your order confirmation email will contain a link back to this area, from which you
may cancel.Guest Customer:
If you shopped as a guest, please contact our Customer Service Team during our business hours,
9:00am-10:00pm, EST and Saturday, 9:00am-5:00pm, EST (excluding holidays). Our associates will make
every effort to assist you with cancellation within the 45 minutes after order submission.
Orders placed using the Guest Checkout option will not appear in your account history if you are an EILEEN FISHER registered customer nor will you be able to cancel your order via the order confirmation email or My Account.
Return Policy
If you're not absolutely delighted with an EILEEN FISHER purchase, we make it easy for you to return
it.
We accept unworn merchandise with the receipt and original tags attached within 30 days of purchase. Refunds will be issued in the same tender as the purchase. Please note, processing of online returns may take up to five business days. Depending on your credit card company, the credit should appear on your statement within two billing cycles.
Your return should include the completed returns form. If you do not have the packing slip, provide the following information with your return: name, address, email address, phone number and order number, if available. Please be sure to ship the package with a carrier that can provide tracking and insurance. EILEEN FISHER cannot replace packages lost during return shipment if proof of tracking is not available.
Merchandise returned after 30 days will be issued an EILEEN FISHER Gift Card in the amount of the current selling price.
Please send returns to:
EILEEN FISHER
45A Enterprise Avenue
Secaucus, NJ
07094
Damaged or Defective Items:
If your merchandise was damaged in transit, save the original packaging and contact our Customer Service Department before returning. The Customer Service Team may be reached through Live Chat by clicking the Live Chat button when visible Monday through Saturday, 10am-5pm, EST excluding US holidays; by telephone, at 1.800.445.1603 Monday through Friday 9am - 10pm, Saturday 9am - 5pm EST (excluding U.S. holidays) or via email at onlinesupport@eileenfisher.com.
You may also return items to an EILEEN FISHER Retail Store. Please visit our Store Locator page or call 1.866.512.5197. Refunds will be issued in the same tender as the purchase.
We accept unworn merchandise with the receipt and original tags attached within 30 days of purchase. Refunds will be issued in the same tender as the purchase. Please note, processing of online returns may take up to five business days. Depending on your credit card company, the credit should appear on your statement within two billing cycles.
Your return should include the completed returns form. If you do not have the packing slip, provide the following information with your return: name, address, email address, phone number and order number, if available. Please be sure to ship the package with a carrier that can provide tracking and insurance. EILEEN FISHER cannot replace packages lost during return shipment if proof of tracking is not available.
Merchandise returned after 30 days will be issued an EILEEN FISHER Gift Card in the amount of the current selling price.
Please send returns to:
EILEEN FISHER
45A Enterprise Avenue
Secaucus, NJ
07094
Damaged or Defective Items:
If your merchandise was damaged in transit, save the original packaging and contact our Customer Service Department before returning. The Customer Service Team may be reached through Live Chat by clicking the Live Chat button when visible Monday through Saturday, 10am-5pm, EST excluding US holidays; by telephone, at 1.800.445.1603 Monday through Friday 9am - 10pm, Saturday 9am - 5pm EST (excluding U.S. holidays) or via email at onlinesupport@eileenfisher.com.
You may also return items to an EILEEN FISHER Retail Store. Please visit our Store Locator page or call 1.866.512.5197. Refunds will be issued in the same tender as the purchase.
Exchanges & Price Adjustments
We will make every effort to accommodate an exchange request. However, our ability to process is
based on product availability, which is not always guaranteed.
We are pleased to offer our customers a one-time price adjustment on the first markdown of full-price merchandise, within 14 days of the original order date.
We are pleased to offer our customers a one-time price adjustment on the first markdown of full-price merchandise, within 14 days of the original order date.
Exchange
Damaged or Defective Items
Credit
Terms of Use
We hope you find your online experience at our website enjoyable. Please take a few moments to
review the following terms and conditions, as well as our privacy policy, which govern your use of
our website.
Your use of our website is considered to be your acceptance of these terms as well as those provided in the privacy policy. Due to circumstances, which are beyond our control, we may need to change these terms or the privacy policy from time to time without notice. Your use of our website after such changes are made and provided on our website constitutes your acceptance of the new terms.
All content and material contained in our website is protected by copyright, trademark and other intellectual property rights. Our content and materials may not be copied, recorded, published, broadcast, posted, modified, transmitted, displayed, distributed or downloaded unless you have received our prior written permission. Of course, you may make copies of our website as necessary incidental acts during your viewing of it, and you may print pages of our website for your private purposes. However, you may not "mirror" any of our website's content or materials on any other server.
To the extent you provide any information, data, suggestions or ideas to us via our website, you agree that it will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. Also, any information, data, suggestions or ideas you provide shall not contain libelous or otherwise unlawful, abusive, defamatory or obscene material. We must reserve the right to delete any information, data, suggestions or ideas you provide that we deem libelous, abusive, defamatory, obscene or in violation of any copyright or trademark laws, or any other laws.
Although we do not promote, or represent the quality of, the services or products of any other businesses on our website, you may encounter occasional links to other websites. Please know that we are not and cannot be responsible for the privacy policies or content of such other websites. We encourage you to be aware of, and to read, the privacy statements of each website you visit. Our privacy policy applies only to information collected on our site. Please direct any complaints or comments as to any linked websites directly to that website's administrator or webmaster.
EILEEN FISHER, Inc. provides our website to you for your convenience and information. Please understand that we are not providing any warranties to you, and your use of our website is strictly on an "as is" basis. We shall not be liable for any damages or losses whatsoever from your use of our website, even if you inform us in advance of the possibility of such damages or losses. These terms and all aspects of your use of our website shall be governed under the laws of the state of New York, without regard to its conflicts of law principles. Your use of our website signifies your agreement to the personal jurisdiction of, and venue in, such courts.
Your use of our website is considered to be your acceptance of these terms as well as those provided in the privacy policy. Due to circumstances, which are beyond our control, we may need to change these terms or the privacy policy from time to time without notice. Your use of our website after such changes are made and provided on our website constitutes your acceptance of the new terms.
All content and material contained in our website is protected by copyright, trademark and other intellectual property rights. Our content and materials may not be copied, recorded, published, broadcast, posted, modified, transmitted, displayed, distributed or downloaded unless you have received our prior written permission. Of course, you may make copies of our website as necessary incidental acts during your viewing of it, and you may print pages of our website for your private purposes. However, you may not "mirror" any of our website's content or materials on any other server.
To the extent you provide any information, data, suggestions or ideas to us via our website, you agree that it will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. Also, any information, data, suggestions or ideas you provide shall not contain libelous or otherwise unlawful, abusive, defamatory or obscene material. We must reserve the right to delete any information, data, suggestions or ideas you provide that we deem libelous, abusive, defamatory, obscene or in violation of any copyright or trademark laws, or any other laws.
Although we do not promote, or represent the quality of, the services or products of any other businesses on our website, you may encounter occasional links to other websites. Please know that we are not and cannot be responsible for the privacy policies or content of such other websites. We encourage you to be aware of, and to read, the privacy statements of each website you visit. Our privacy policy applies only to information collected on our site. Please direct any complaints or comments as to any linked websites directly to that website's administrator or webmaster.
EILEEN FISHER, Inc. provides our website to you for your convenience and information. Please understand that we are not providing any warranties to you, and your use of our website is strictly on an "as is" basis. We shall not be liable for any damages or losses whatsoever from your use of our website, even if you inform us in advance of the possibility of such damages or losses. These terms and all aspects of your use of our website shall be governed under the laws of the state of New York, without regard to its conflicts of law principles. Your use of our website signifies your agreement to the personal jurisdiction of, and venue in, such courts.
Privacy Policy
EILEEN FISHER PRIVACY POLICY
Our privacy policy reflects our long history of customer service and the high value we place on our customers' trust. EILEEN FISHER, Inc. is committed to protecting our customers' right to privacy and to the ethical and responsible use of your information online. We never sell or share our mailing lists with any other company.
We collect information to help us enhance your online experience, as well as to communicate with you about products, services and promotions. Any personally identifiable information you entrust to us is protected. We use the industry-standard Secure Sockets Layer (SSL) technology to keep your online information secure.
Our website uses a browser feature known as cookies. Cookies are small pieces of electronic information stored on your hard drive. They help us to learn which portions of our website are most useful to you. This data is collected completely anonymously and does not identify you personally.
In our efforts to provide the best quality services to you, we may hire other partners to help us. If personally identifiable information is provided to a partner, we require them to maintain the information in strict confidence.
Except as noted above, we will not share any of your personally identifiable information with anyone.
IMPORTANT NOTE
We may disclose specific information about customers if required to do so by law or if we believe in good faith that it is necessary to comply with the law or if it is necessary to protect website users, the website itself or the public.
By using our website, you agree to our privacy policy as described above and to our terms of use.
If you have any questions about our privacy policy or our terms of use, please email us at info@eileenfisher.com.
OPT-OUT
If you would like to remove your name from our email or postal mailing list please let us know by emailing info@eileenfisher.com or by writing to us at Attn: Website Marketing Dept., 2 Bridge Street, Ste. 230, Irvington, New York 10533. In order for us to ensure your name is removed from our mailing lists, please provide us with your exact email address or name and address the way it appears on our mailing label. Updates to our mailing list may take up to four weeks to process.
INTERNATIONAL PRIVACY POLICY
Click here to read BorderFree's Privacy Policy
Our privacy policy reflects our long history of customer service and the high value we place on our customers' trust. EILEEN FISHER, Inc. is committed to protecting our customers' right to privacy and to the ethical and responsible use of your information online. We never sell or share our mailing lists with any other company.
We collect information to help us enhance your online experience, as well as to communicate with you about products, services and promotions. Any personally identifiable information you entrust to us is protected. We use the industry-standard Secure Sockets Layer (SSL) technology to keep your online information secure.
Our website uses a browser feature known as cookies. Cookies are small pieces of electronic information stored on your hard drive. They help us to learn which portions of our website are most useful to you. This data is collected completely anonymously and does not identify you personally.
In our efforts to provide the best quality services to you, we may hire other partners to help us. If personally identifiable information is provided to a partner, we require them to maintain the information in strict confidence.
Except as noted above, we will not share any of your personally identifiable information with anyone.
IMPORTANT NOTE
We may disclose specific information about customers if required to do so by law or if we believe in good faith that it is necessary to comply with the law or if it is necessary to protect website users, the website itself or the public.
By using our website, you agree to our privacy policy as described above and to our terms of use.
If you have any questions about our privacy policy or our terms of use, please email us at info@eileenfisher.com.
OPT-OUT
If you would like to remove your name from our email or postal mailing list please let us know by emailing info@eileenfisher.com or by writing to us at Attn: Website Marketing Dept., 2 Bridge Street, Ste. 230, Irvington, New York 10533. In order for us to ensure your name is removed from our mailing lists, please provide us with your exact email address or name and address the way it appears on our mailing label. Updates to our mailing list may take up to four weeks to process.
INTERNATIONAL PRIVACY POLICY
Click here to read BorderFree's Privacy Policy
Company Information
Store Locator
The Store Locator is designed to help
you find the closest store near you that carries EILEEN FISHER product.
About Eileen Fisher
Click here to
find out more about Eileen Fisher.
Contact Us
Eileen's inspiration has always come from her customers. We'd love to hear what you think.
- Live Chat with our Customer Service Team about your online order or other product questions.
- The LiveChat button appears in the upper corner of our site
when our associates are available to assist you. Click to connect, type in your question and
someone from the Customer Service Team will respond.
- Our LiveChat hours are Monday through Saturday, 10am-5pm, EST (excluding U.S. holidays).
- For technical problems with the website or questions about your online order:
- Contact us at: onlinesupport@eileenfisher.com
Call: 1.800.445.1603 - Our online Customer Service Team are available Monday through Friday 9am - 10pm, Saturday 9am -5pm, EST (excluding U.S. holidays)>
- To inquire about or order products not featured on our website or for customer
service
- questions not addressed here:
- Contact us at: customercare@eileenfisher.com
Call: 1.866.512.5197 - Our Personal Shopping Service is available Monday through Friday 9am - 10pm, Saturday 9am -5pm, EST (excluding U.S. holidays)
Earn Points
The EILEEN FISHER Rewards program is a special benefit that rewards customers for shopping in EILEEN
FISHER retail stores or online.
It is Eileen's way of thanking customers for their loyalty.
Earn Points
As a member of the EILEEN FISHER Rewards program, you receive one point for every dollar you spend (excluding sales tax). When you reach 2,000 points, a $100 gift card will be mailed to your home. Point accrual is ongoing, there is no cut-off date! After you've earned your $100 gift card, you immediately begin to accrue points towards your next one.
The Rewards program is valid at EILEEN FISHER retail stores or online at eileenfisher.com only. The Rewards program is not available in Outlet, Company Stores, EF Boutiques or the LAB Store.
Purchases made using our Guest Checkout option will not be applied to your rewards points accrual.
You can sign up for the Rewards program in retail stores or online, simply by creating an Account. In retail stores, customers can sign up when they make a purchase. Customers must provide a valid phone number and have either a United States or Canadian mailing address to join.
The EILEEN FISHER Rewards Program is not available on international orders at this time.
It is Eileen's way of thanking customers for their loyalty.
Earn Points
As a member of the EILEEN FISHER Rewards program, you receive one point for every dollar you spend (excluding sales tax). When you reach 2,000 points, a $100 gift card will be mailed to your home. Point accrual is ongoing, there is no cut-off date! After you've earned your $100 gift card, you immediately begin to accrue points towards your next one.
The Rewards program is valid at EILEEN FISHER retail stores or online at eileenfisher.com only. The Rewards program is not available in Outlet, Company Stores, EF Boutiques or the LAB Store.
Purchases made using our Guest Checkout option will not be applied to your rewards points accrual.
You can sign up for the Rewards program in retail stores or online, simply by creating an Account. In retail stores, customers can sign up when they make a purchase. Customers must provide a valid phone number and have either a United States or Canadian mailing address to join.
The EILEEN FISHER Rewards Program is not available on international orders at this time.
How to contact Personal Shopping Team
Shop with Us
Our Personal Shopping Team provides personalized customer service via telephone and email. They will assist you in finding EILEEN FISHER items to meet all of your wardrobing needs, best suited for your lifestyle and upcoming events. We can assist you with locating merchandise on our website and our EILEEN FISHER retail stores, as well research specialty and department stores that have purchased merchandise from EILEEN FISHER. We would also be pleased to assist you in making fit and size recommendations, as well as answer any questions you may have about how to care for your EILEEN FISHER purchase.
Our Personal Shopping Service may be reached at 1.866.512.5197
Monday - Friday 9am - 10pm, Saturday 9am -5pm, EST (excluding U.S. holidays)
Our Personal Shopping Team provides personalized customer service via telephone and email. They will assist you in finding EILEEN FISHER items to meet all of your wardrobing needs, best suited for your lifestyle and upcoming events. We can assist you with locating merchandise on our website and our EILEEN FISHER retail stores, as well research specialty and department stores that have purchased merchandise from EILEEN FISHER. We would also be pleased to assist you in making fit and size recommendations, as well as answer any questions you may have about how to care for your EILEEN FISHER purchase.
Our Personal Shopping Service may be reached at 1.866.512.5197
Monday - Friday 9am - 10pm, Saturday 9am -5pm, EST (excluding U.S. holidays)
Frequently Asked Questions
In order to make your eileenfisher.com experience as easy and enjoyable as possible, we've
compiled a list of frequently asked questions and answers. If you have a question that is
not addressed below or a thought you'd like to share, please let us know.
| Q: | How to place an order using Guest Checkout? |
| A: | We are pleased to offer the Guest Checkout option as a convenient way to
shop without creating an EILEEN FISHER account. To place an order using the
Guest Checkout option:
|
| Q: | How do I cancel an order placed using Guest Checkout? |
| A: | If you shopped using the Guest Checkout, please contact our Customer Service Team. Our Customer Service Associates will make every effort to assist you in canceling your order for up to 45 minutes after order submission. If you are a registered EILEEN FISHER customer, orders placed using the Guest Checkout option will not appear in your account history. You will therefore not be able to cancel your order using the confirmation email or under the My Account section. |
| Q: | I am looking for a particular item not offered on your website. Can you help me in locating it? |
| A: | We have a Personal Shopping Team devoted to helping you find the pieces you
are looking for. Contact them by email or call toll free
1.866.512.5197 Monday-Friday, 9am-10pm EST and Saturday, 9am-5pm
EST (excluding US holidays). You may also chat with a Customer Service Associate by selecting the "Live Chat" button Monday-Saturday, 10am-5pm EST (excluding US holidays). |
| Q: | What is your online return policy? |
| A: | If you are not absolutely delighted with the EILEEN FISHER pieces you purchased, we make it easy for you to return them. We accept returns and exchanges at our EILEEN FISHER retail store locations. You may also ship your return back with a carrier that can provide tracking and insurance. If proof of tracking is unavailable, EILEEN FISHER is unable to credit returns for lost packages. For more information about returning an order, click here. |
| Q: | How do I know which size is right for me? |
| A: | Our collection is sized from Extra Small to Extra Large (S-XL available in all styles; XS in most styles). We also offer Petite and Plus (formerly known as Woman) sizes. To find your size, click here. We also provide our inseam and skirt/dress length information in the product description of each garment offered online. |
| Q: | Where can I shop for special sizes? |
| A: | We offer both Petite and Plus sizes online, as well as in select EILEEN FISHER stores, department stores and specialty stores across the country. Most EILEEN FISHER stores carry Petite essentials. To learn which stores carry an extensive selection of Petite or Plus sizes, click on Store Locator and look for the asterisk! |
| Q: | Can I place an order online and have it shipped outside of the US? |
| A: |
If you are located in the US and would like to have an order shipped to an
international recipient you can do so by shopping eileenfisher.com and using the
BorderFree
Global Checkout Please be sure to visit the international section of our website and select the country you will be shipping to in order to shop items available for delivery to that particular country. We now ship to over 90 countries. |
| Q: | Can I change my shipping information after I have placed an order? |
| A: | Unfortunately, shipping information cannot be changed once you submit your order. Because of our commitment to processing orders quickly, we are unable to make modifications once an order begins the fulfillment process. We apologize for any inconvenience this may cause and hope that in the majority of cases, our faster processing times will work to your advantage. If you have any additional questions about shipping your order, please contact our Customer Service Team. |
| Q: | How long will it take to receive my order? |
| A: | Please click here for estimated delivery times. |
| Q: | How do I cancel an order? |
| A: | You may cancel your order any time prior to selecting "Submit Order" at the end of the checkout process. If you wish to cancel your order after it has been submitted, there is a 45 minute window in which you may do so. During this time, an active "Cancel Order" link will be present in your Order History section under My Account. Your order confirmation email will also contain a link back to the My Account section, where you can access the "Cancel Order" link. |
| Q: | Why am I billed for my exchange order? |
| A: | When an item is returned to us, we process a refund for that item. If you wish to exchange it for a new item, we will create a separate billing transaction to charge you for the new item. If you have additional questions about your return, please contact our Customer Service Team. |
| Q: | How can I change my email login and password? |
| A: | To change your email and password, sign in to My Account and click the edit link under the Personal Information box. |
| Q: | What is your APO Shipping Policy? |
| A: | APO/FPO addresses and US rural territories orders are shipped via USPS and may take approximately 5 to12 business days. |
| Q: | How long will it take to send a package to Hawaii or Alaska? |
| A: | All shipments to Alaska, Hawaii, Puerto Rico and Guam are shipped Standard
Shipping via United States Postal Service. We do not offer expedited
delivery to these locations. In-stock items will arrive 4-8 business days
after your order is processed. Orders received by 1PM EST will be processed
the same day. Orders received after 1PM EST will be processed and shipped
the following business day. Business days are Monday-Friday, excluding federal holidays within the United States. |
| Q: | Do you offer price adjustments? |
| A: | We are pleased to offer our customers a one-time price adjustment on the first markdown of full-priced merchandise, within 14 days of the original order date. We are not able to offer price adjustments for subsequent markdowns of merchandise. |
| Q: | Is my credit card charged at the time I place my order? |
| A: | At the time you submit your order, an authorization is placed on your credit card. Your card will be charged the full amount when the items in your order are processed and actually shipped to you. |
| Q: | Why are items sometimes out of stock? |
| A: | Every effort is made to maintain the availability of items shown on our website. However, due to popularity and supply levels, some products may not always be available. In the case that an item that you ordered is no longer available, we are committed to communicating this to you as promptly as possible. |
| Q: | Are there any differences in paying with a credit card versus a debit card? |
| A: | The main difference is that most credit card companies charge a customer's account when items are processed, which, in our case, is the time the items are shipped. In contrast, most bank debit cards reserve funds at the time of the original transaction, making it appear as if payment has been collected. If an item is not available for shipment, the authorization to your debit card will be released. Depending on your bank, it can take 3 to 5 business days to return funds to your account. |
| Q: | Why am I being charged tax? |
| A: | In accordance with state law, we are required to charge sales tax on orders shipped to states in which EILEEN FISHER has operations. For detailed assistance please contact a member of our Customer Service Team. |
| Q: | I do not live near an EILEEN FISHER store. How can I order from you? |
| A: | You can place an order from our website or through our Personal Shopping Team. To see which pieces are available for purchase online, click Collection, Shoes, Petite or Plus. To connect with our Personal Shopping Team, click here. |
| Q: | How do I purchase a Gift Card? |
| A: | Eileen Fisher Gift Cards may be purchased online by US customers only. They may be purchased at any EILEEN FISHER retail store or through our personal shopping service by calling toll-free 1.800.445.1603. For more about Gift Cards, click here. |
